not bad, i think fee included damage insurance but still wanted to sell me more and made me feel bad if i lose car! they play with terms, deductibles etc. Still much better than ACE company. Never try... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used Argus for a long time, I feel I'm getting the best that the market can offer. This trip required a different drop off location from the collection so I was a bit concerned but it all was eas... See more
Company replied
I have found the experience of researching prices, options and details through the Argus online process was more informative and easier than other sites. I have made my booking but yet to do the pick... See more
Company replied
Did what it said on the tin - no fuss. Argus is a booking agency. I have used them many times over the years and everything has worked perfectly. The following review relates to my experience of Pay... See more
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Company details
Information provided by various external sources
Argus Car Hire is the ultimate low cost car hire website. We know about car hire. We were founded in 1959. Been online since 1996. Have partnerships with over 1,500 suppliers. And more than 30,000 locations worldwide. So we have more cars, more models, more choice. All with the lowest price or the difference back. Simple.
Contact info
Ireland
- www.arguscarhire.com
3.5
Average
23K reviews
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Close to fraud
Close to fraud. Keep away. Payed up front online for out of hours pick-up. Arriving Spit Airport office to pick up the car. XL-car rental who is in companionship with Argus Car Hire demanded new payment for out of hours pick-up. Alas they charge the fee twice. Had orded a automatic car, got a car with manual gear shift. Tryed to sell me insurance even though I already had payed for this online. Took a long time at the desk even though I had uploaded image of both passport and driver licens.
7 August 2026
Unprompted review
Reply from Argus Car Hire
Dear Truls,
We regret to hear that you had an issue in regard to your car rental booking. We are sorry to learn that you are unhappy with the services provided. Please note that we take this feedback seriously.
As it's quite clear from your feedback that you're disappointed and frustrated. Please contact us at hello@arguscarhire.com with your booking number and your query so we can look into what went wrong.
Please accept our apologies for the oversight.
Best regards,
Anas
Awful company
Awful company, complete scam and the help desk are rude and sound like they stink. Won’t give a refund or sort your issues.
3 August 2026
Unprompted review
Reply from Argus Car Hire
Dear Lewis,
Thank you for sharing your feedback with us.
We sincerely apologize for the inconvenience you experienced during your time at our rental desk. Providing a smooth and efficient check-in process is always our goal, and we are truly sorry that we fell short of your expectations on this occasion.
Your comments are highly valuable to us as we continuously work to improve our customer service and station operations. We hope you will give us another opportunity in the future to provide you with the seamless experience you deserve.
Best regards,
Mo
Easy process to cancel and rebook
Easy process to cancel and rebook. Decent prices too.
7 August 2026
Unprompted review
Reply from Argus Car Hire
Dear Customer,
We're delighted to hear that you experienced professional and courteous service, and found us easy to deal with. Thank you for your wonderful feedback!
Best regards,
Mo
Don't use Argus Car Hire!
Don't use Argus Car Hire!! Booked a car with them and 2 days later, when it was time to collect the car I got an email to say the booking was cancelled. Absolutely useless
1 August 2026
Unprompted review
Reply from Argus Car Hire
Dear Fabien,
We sincerely apologize for the inconvenience you experienced. We always strive to provide the best possible service, and we are sorry that we fell short this time.
If you would like to discuss this further, please reach out to us, so we can assist you.
Best regards,
Mo
Additional charges for licences held under 2 years.
I booked care hire for my husband. When he went to collect the care her was being forced to pay an additional £100 for the car hire because he had held his licence for 18 months. I did not see this on the t&cs before booking - all that was highlighted was the driver much be over 5 years old. We left the car in the end and did not receive a refund. I personally think the car hire was mis sold.
2 August 2026
Unprompted review
Reply from Argus Car Hire
Dear Customer,
Thank you for your feedback, and please accept our sincere apologies for the disruption to your travel plans.
We always strive to ensure our customers are fully prepared for pickup.
For transparency, the requirement regarding the driver's license history is explicitly outlined during the booking process under our 'Driver's License' section. It states that the driver must have held a full, valid license for a minimum of 2 years to qualify for the rental.
We are truly sorry for the frustration this caused, and we appreciate your understanding.
Best regards,
Mo
Misleading information over Insurance
Misleading information over Insurance
When I collected the car from Goldcar, I was led to believe I needed to make a payment that I understood was simply a refundable fuel deposit. It later transpired that I had been charged for Goldcar's Premium Super Cover, despite already having insurance through Argus.
When I raised the issue with Argus, they simply relied on Goldcar's statement that I had agreed to the charges at the rental desk. They made no meaningful attempt to investigate whether I had been misled or whether I had knowingly purchased duplicate insurance.
As a customer, I expected far better support from the company through which I made the booking. Instead, I was left feeling that they were more interested in accepting Goldcar's version of events than protecting their own customer.
I would strongly advise anyone booking through Argus to fully understand exactly what their insurance covers and what may be offered again at the rental desk. My experience has left me feeling misled and unsupported.
13 July 2026
Unprompted review
Reply from Argus Car Hire
Dear Roberto,
We are very sorry to hear about the difficult experience you had at the rental desk. We understand how frustrating it is when a pre-paid car is not available.
Upon checking your booking, I can assure you that our dedicated team is actively investigating the issue you've raised. To help them expedite the process, kindly reply to the email you received with the required documents for their investigation. They will do their best to provide you with the most satisfactory resolution.
Thank you for your patience and your understanding.
Kind regards,
Mo
I have used argus for years and trusted…
I have used argus for years and trusted it. But recently it recommended Italy car hire, for my stay in Pisa. This car hire company are fraudsters and robbed me. I wouldn't have had the misfortune of dealing with them if it wasnt for Argus and my trust is lost.
1 August 2026
Unprompted review
Reply from Argus Car Hire
Dear Justin,
Please accept our sincere apologies for the situation you experienced at the rental desk.
We take this type of feedback very seriously, and we are continuously working to improve our services and partner interactions.
We always want to protect our clients during pickup. If you ever encounter any issues or disagreements at the counter in the future, please call our support team immediately while you are at the desk. We will do our absolute best to step in, escalate the matter, and resolve it for you on the spot.
Thank you for bringing this to our attention, and we hope to provide you with a much better experience next time.
Best regards,
Mo
Booking easy, car available as described and expected
Earlier review updated following response received.
Booking was easy, car was available and as described.
I had an issue with their supplier, Europcar where Europcar added on multiple optional items that I now know was not necessary, not explained, highlighted, discussed, sold or agreed. None of this was Argus’s issue or fault nor could they have know.
So Argus is fine. They did their bit. All good. Would use Argus again
3 August 2026
Unprompted review
Reply from Argus Car Hire
Dear BP,
Thank you for your feedback, and please accept our apologies for any confusion or pressure you felt regarding the insurance options at the rental counter.
We would like to clarify that any additional insurance or coverage offered at the local desk is entirely optional and not mandatory to pick up the vehicle, provided you meet the standard security deposit requirements. Furthermore, we want to reassure you that the amount stated on your voucher when making the booking was the final price for the entire rental period.
We are sorry that the local supplier's on-site sales process caused frustration. We will share this feedback with them to ensure a more transparent experience for our future clients.
Best regards,
Mo
The booking was straight forward
The booking was straight forward. I needed to choose a company in the airport as I will have a mobility issue with a person in our group and needed the provider onsite.
3 August 2026
Unprompted review
Reply from Argus Car Hire
Dear Ray,
We appreciate you sharing your experience. We are glad our booking process was straightforward and met your needs for an onsite provider, especially with mobility considerations.
Best regards,
Mo
Bait and switch: Downgrade because reserved car “isn’t available”
We booked a compact SUV. Upon collection, we were told it was no longer available and received a downgrade to a subcompact model instead. This meant we not only lost space but also paid more for a smaller vehicle.. a lose-lose situation. The rental counter staff wouldn't address this, and email support maintained their position.
I had explicitly seen the smaller model on their website but chose not to book it specifically because of the extra space needed for three children and luggage. You expect the vehicle displayed in your reservation to be the one you get. Notably, dozens of the model we originally booked were parked on-site, yet staff claimed they were reserved for other customers.. despite our reservation for exactly that vehicle.
It feels like a bait-and-switch tactic to downgrade a reserved car simply on the basis that "it's not available."
To make matters worse, the replacement vehicle had three warning lights illuminated within the first hour: oil pressure, coolant level, and tire pressure. This raised serious concerns about the reliability of the vehicle and the maintenance standards of their fleet. We returned it and received another of the same model as replacement. Now, three days into our holiday, both the oil pressure and tire pressure warning lights are on again.
30 July 2026
Unprompted review
Reply from Argus Car Hire
Dear Marc,
I regret that you feel this way about our service.
Please accept our sincerest apologies for the difficulties you encountered during your recent car rental with the supplier. We understand how frustrating this experience must have been, and we sincerely apologize for any inconvenience caused.
At Argus Car Hire, we act as a travel booking platform that connects customers with a wide range of car rental suppliers. While we strive to ensure a smooth booking process, we understand that unforeseen issues can sometimes arise at the rental desk.
We want to clarify that while we facilitate car rental bookings through various suppliers, we do not directly operate the rental companies. Therefore, we are unable to provide direct compensation for issues that arise specifically at the rental desk.
We value your feedback immensely and will share your concerns with the supplier directly. Your input is crucial in helping us improve our services and ensure a better experience for all our customers.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Best regards,
Mo
Always the best deals and easy to use
3 August 2026
Unprompted review
Reply from Argus Car Hire
Dear Lorraine,
We're so glad you find our deals excellent and our service easy to use. We appreciate your kind words!
Best regards,
Mo
Online process worked very well.
I have found the experience of researching prices, options and details through the Argus online process was more informative and easier than other sites. I have made my booking but yet to do the pick up/drop off of the vehicle. Thus far - well done to Argus.
3 August 2026
Unprompted review
Reply from Argus Car Hire
Dear Jack,
We are so pleased to hear that our online process made researching options and details easier for you. We appreciate your positive feedback and look forward to providing an excellent experience for your pick-up and drop-off.
Best regards,
Mo
Scam
Scam. Avoid like the plague. If your credit card does not have your FULL first and surname then they refuse. Unless you pay £25 extra per day then they will turn a blind eye.
1 August 2026
Unprompted review
Reply from Argus Car Hire
Dear Stuart,
Thank you for sharing your feedback. We apologize for any frustration.
Please note that the requirement for a credit card showing your full first name and surname without abbreviations is a strict policy set directly by the car provider's Terms and Conditions.
Rental providers enforce these rules globally for security and fraud prevention.
And in case they asked to purchase their insurance, so it's an exception from their end.
Best regards,
Mo
!!!DO NOT BOOK!!!
!!!DO NOT BOOK!!!
My partner booked a automatic car with both of us to be insured on this, we arrived in Spain to be told that Argus had sent through a manual car to be booked, even with our confirmation we were refused an automatic without paying an extra £300+. After we arrived home over a month ago my partner contacted Argus for a refund which is still on going! They have used various excuses, the first one was that we refused the car, then our plane got in late, proof has been provided that it was neither of these and now we wait on them coming back with their next excuse.
Go else where, it’s not worth the stress!
13 June 2026
Unprompted review
Reply from Argus Car Hire
Dear Grace,
Thank you so much for your feedback,
We are truly sorry to hear about the extremely frustrating experience you and your partner had with your car rental, especially regarding the car type and the ongoing refund process.
We understand how upsetting it is when a booking doesn't go as planned and the subsequent difficulties in resolving the issue.
Our team is actively looking into your case to understand what happened and expedite a resolution for you.
Best regards,
Mo
WOULD PUT ZERO STARS IF I COULD
WOULD PUT ZERO STARS IF I COULD, AVAOID AT ALL COSTS.
30 July 2026
Unprompted review
Reply from Argus Car Hire
Dear Kevin,
It's quite clear from your feedback that you're disappointed and frustrated.
Please contact us at hello@arguscarhire.com with your booking number and your query so we can look into what went wrong.
Best Regards
Kholoud
Easy
Easy, quick, good filters to select what I want, ... Trust of a company that has been always good and with competitive prices.
29 July 2026
Unprompted review
Reply from Argus Car Hire
We're so glad to hear you find our selection process easy and our filters helpful. We truly appreciate your continued trust and kind words about our competitive prices. Thank you for your wonderful feedback!
car hire
Good - but when I wanted to chnage time from 10:00 to 11.30 for pick up - whole booking was cancelled - so I ahve had to rebook and also get car insruance rebooked . A bit of a pain
30 July 2026
Unprompted review
Reply from Argus Car Hire
Dear Gary,
I regret that you feel this way about our service.
we always advise with the rebook process to make sure you ind the available offers at the time you will pick up the car.
I apologize for any inconvenience caused.
Best Regards,
Kholoud
It was easy and guided well,the price…
It was easy and guided well,the price was right
30 July 2026
Unprompted review
Reply from Argus Car Hire
We are so pleased to hear that you found the process easy to navigate and that the cost was satisfactory. Thank you for your wonderful feedback!
The price is good but it’s very unclear…
The price is good but it’s very unclear if the CDW and SLI is included in the insurance that is offered through XCover. Or if it’s included in the rental from Budget. The complete Budget rental terms are also missing in the booking confirmation.
29 July 2026
Unprompted review
Reply from Argus Car Hire
Dear J.,
It's quite clear from your feedback that you're disappointed and frustrated.
Please check XCover policy that was sent to your email after the insurance is added, and in your rental confirmation you it's mentioned everything regarding the rental, and what is included, what is not.
Best Regards
Kholoud
Money for nothing
We provided flight details and were told that they work monitor for any changes or delays so we didn’t have to update them. There was a change to the scheduled flight time made well in advance of the flights and we landed later. We arrived as quickly as we could after it had landed. Our booking had been cancelled because we were a “no show” and have been refused a refund. Avoid like the plague. We were stranded at the airport with no transport. *update* Then comes the sympathetic reply. But I already emailed and got a “we’ve got your money and there’s nothing you can do about it” reply.
4 July 2026
Unprompted review
Reply from Argus Car Hire
Dear Richard,
It's quite clear from your feedback that you're disappointed and frustrated.
Please contact us at hello@arguscarhire.com with your booking number and your query so we can look into what went wrong.
Best Regards
Kholoud
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