Roberto

Just the best....
Hassle free, easy, value for money, can't fault these guys at Gatwick. This is our 3rd or 4th time with them now and won't ever use anyone else.
Thank you PP Gatwick.

Misleading information over Insurance

When I collected the car from Goldcar, I was led to believe I needed to make a payment that I understood was simply a refundable fuel deposit. It later transpired that I had been charged for Goldcar's Premium Super Cover, despite already having insurance through Argus.

When I raised the issue with Argus, they simply relied on Goldcar's statement that I had agreed to the charges at the rental desk. They made no meaningful attempt to investigate whether I had been misled or whether I had knowingly purchased duplicate insurance.

As a customer, I expected far better support from the company through which I made the booking. Instead, I was left feeling that they were more interested in accepting Goldcar's version of events than protecting their own customer.

I would strongly advise anyone booking through Argus to fully understand exactly what their insurance covers and what may be offered again at the rental desk. My experience has left me feeling misled and unsupported.

My experience with Goldcar was one of the worst car hire experiences I have ever had.

I arrived having already purchased Premium Insurance through my booking agent, believing I was fully covered. At the rental desk, I was told I needed to make a payment which I understood to be a refundable fuel deposit. At no point was it made sufficiently clear that I was also purchasing additional insurance that duplicated the cover I already had.

A total of €399 was taken from my card, and after returning the vehicle with a full tank, I received back only around £112. It was only afterwards that I discovered the payment included Goldcar's Premium Super Cover.

I believe the way this was presented was confusing and misleading. Customers should never leave the rental desk believing they are paying one thing when they are actually buying another. Transparency is essential, particularly when selling optional insurance products.

Based on my experience, I cannot recommend Goldcar. I would urge other customers to read every document carefully, ask for a complete breakdown of every charge, and refuse to sign anything until they fully understand what they are paying for.

My experience has left me feeling that I paid for insurance I neither wanted nor needed, despite already being insured.
In all the years I have hired a car (Malaga this time) this is the first and very last time I will use them.

Great! turned up when expected, thanks.

Delivery showed up 24hrs later than booked and the flowers look dead. Booked well in advance too
£60+ for them and they're shocking, virtually dead.
Delivery company said ' left in enclosed porch' as no-one in - total lies.

All I'm being offered is £10 in credit on their account!
Won't be using this lot again, total mistake and insult.
The resolution offered is not acceptable.

Shame I can't post a picture on here

Great! have used before and will use again.
Reliable bus and concierge service

Kitchen design great, helpful and inventive.
Sub contractors total nightmare, 1/2 days, rubbish everywhere just left, refusing to do snaggings, wanted extra for clearing the packaging (£500 cash!)

my advice is, if you're buying your kitchen taps from Wren, get a reputable make as once their own make goes wrong they won't supply parts (cartridges for the mixer taps for example).

Also, if you know someone who can fit the kitchen for you, go for this option!

Was really good, shame I couldn't get the prescription straightaway rather than wait for the postage.
Otherwise, great service.

From the first meeting with the designer to the finished kitchen everything was fantastic.
Totally transformed our home life in the new kitchen