Motointegrator.de Reviews 

All OK. No Problems. Good Price.

I ordered 3 pieces of spark plugs. They sent it via UPC in a way that i could not recover it from the box. I had to wait 5 days that UPC managed send me those. The package inside was uhalf opened and 2 spark plugs inside. Motorintegrator didnt care, telling me to deal with UPC. Those guys said they will contact motorintegrator. So i entered the dead loop with motorintegrator clearly not feeling responsible for their shipment, nor shipment provider they chosen. Bravo guys

I have been a regular customer of Motointegrator for a long time, and normally, everything goes very smoothly. Their prices are competitive, and the deliveries are usually fast.
However, my experience completely changed with my recent order for a set of brake discs. There was a clear compatibility error in their catalog database, showing the discs as a direct fit for my vehicle when they were physically incompatible due to technical specifications.
When I reached out to customer support to report the error and request a free return (when I already had ordered the right ones in the webpage after further research), instead of accepting their mistake, they sneakily modified the item’s description on their website to include compatibility warnings that were not there when I made the purchase. After silently altering the evidence, they blamed me for ordering the wrong parts and forced me to cover all the extra return and shipping costs out of my own pocket.
It is extremely unprofessional, dishonest, and a terrible business practice to change your database just to avoid taking responsibility and penalize a loyal customer. Be very careful when relying on their vehicle compatibility checker, because if their system fails, they will make you pay for it.

[13.08.2026] After the nice reply of Adrien, I would like to add that before writing the review I had contacted many times Motointegrator with the issue. They have ignored the last 2 emails where I prove that, even when inserting the VIN or, in Germany, the HSN/TSN number the system many times does not advice if a part is or not compatible with that exact car (bond to year of manufacture). I am still waiting for the reply. I have ordered here many times without any other issue. I am just asking for a reimbursement of the parts price and the extra 2 shippings I paid (second set of brakes and return of the non valid ones). The extra costs at the mechanic are not being considered here (which is more money, by the way). Still waiting...

I have been purchasing parts from Motointegrator for years ever since I moved to Europe its is my favorite shop best prices fast shipping and they sell toptul

Bought a lot of parts from many wel known sellers from many years.
I switched to Motointegrator, due of prices ( just a little bit lower).

4 years ago.
Had bad experiences: they shipped old stock, broken and used products.
After return, they accused me for this.
No money refund after claim.
No reply at emailing.

So switched back again to Autodoc, this seller is more honest and doing good business.
Good aftersale service and selling new stock items.

Now after many years I tried Motintegrator again, made orders again.
Gues what; last order they sent me broken items.
Same action again, no reply, no refund after return.

So looking for better quaility and service stay away from this Seller.

Update.
I have sent emails again, still no reply. I accept my lost ( money), hard lesson learned.

Update for Susanne.
Customer service don't reply at all.

Update 30-6-2026.
Still no reply, I will send a email again.

Update 29-7-2026.
Still no reply.
Big shame!
Never again...

The ordering process went smoothly. Have ordered many times from this company everything has gone smoothly until you have to complain about several products for the first time that have been damaged during delivery. Have made a complaint to the company on 15/1 and received. We are on 26/2 today and the company still has not heard from me it has been almost over 6 weeks! I can only advise you against this spare parts dealer. Save yourself the stress of complaints and order directly from somewhere else!

The ithem was on stock ans shipped fast. The item arrived in four days in The Netherlands.

This is a great store which I can recommend for anyone looking for quality car parts.

The shipping is fast, they stock good brands and most importantly they handle warranty claims without issues which can be problematic with some other stores.

They could work some on their packaging though, one time the package feel apart in shipping. But no items went missing or was damaged so it was a minor issue.

I have ordered brakes from motointegrator but DHL flagged the package as damaged wich means it has never reached my door. something that happens a lot at moto integrator because they have poor packaging. i ordered 26-08-2025 and up until this day 10-11-2025 there has only been replys from moto integrator that i would need to wait a little longer. they stopped writing the service employee's name under the message probably due to accountability.

i have reached out about ten times to find a solution. they are not helping me in any way at this point.

Update:
After writing this review and telling that I would. The whole situation was solved in about 2 hours. I am happy that they really do care about customer satisfaction.
Bumped the rating up to three stars because 5 and one stars Denises by two is three stars.

I ordered a clutch that arrived damaged and returned it right away. It’s been over two months now and I still haven’t received my refund of around €350. Every week I send an email, and every week I get the same reply: that they can’t reach UPS. However, UPS clearly states the sender must handle it. This company refuses to take responsibility and drags things out endlessly. Avoid at all costs!
FRD-911-682-469

Do not buy postage is slower than service mail from China. Paid £10 for 3-4 day delivery two weeks later still waiting. The site should clearly state it is in Germany

Very bad experience. Part was advertised as next day delivery in NL, but will take a week. Email them instantly, but they refuse to cancel although the part is not even shipped yet. Also they charge VAT although we supplier our VAT nr, the invoice has no VAT but the payment included VAT. Do not buy here, typical Polish scam parts side acting like they are in The Netherlands.

I placed an order on May 7, which was never delivered. The DHL tracking never moved, and I had to follow up multiple times via email without getting clear answers.

After more than a month of delays, I finally received a refund, but only after repeated messages, opening a DHL investigation, and posting a public review. A credit note was issued, but not even an email confirming that a refund was being processed.

I'm glad the case is now resolved, but the customer service experience was frustrating and unprofessional. Hopefully, they improve their handling of support cases — I won’t be ordering again unless that changes.

I am very satesfied with the service Moto Int. give us.

They send me a broken caliper. And refuse to resolve or give me my money back.
They are not responsive on my questions how to resolve this.
Awful company.

Edit: I did provide my order number several times. What the company states is an invalid argument