Motointegrator.de Reviews 

15,262
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

This is a great store which I can recommend for anyone looking for quality car parts. The shipping is fast, they stock good brands and most importantly they handle warranty claims without issues... See more

Company replied

Rated 1 out of 5 stars

I ordered 3 pieces of spark plugs. They sent it via UPC in a way that i could not recover it from the box. I had to wait 5 days that UPC managed send me those. The package inside was uhalf opened and... See more

Company replied

Rated 3 out of 5 stars

Tried to order a bunch of goods and pay via credit card. Only god knows why they tried to book the payment of my credit card (via PayPal) multiple times until my account was drained. All those indiv... See more

Company replied

Rated 5 out of 5 stars

Bought a Helmet from them have asked over 5 times for tracking absolutley no reply and it's been a week now. If I hear nothing by weekend will cancel my order and get a refund absolutley useless. UPDA... See more

Company replied

Company details

  1. Auto Parts Store
  2. also in
  3. Auto Accessories Wholesaler
  4. Auto Parts Market
  5. Car Accessories Store

Written by the company

Sie sind auf der Suche nach Ersatzteilen? Sie legen Wert auf Qualität, günstige Preise und umfassenden Service? Dann sind Sie bei uns richtig!


Contact info

4.0

Great

TrustScore 4 out of 5

15K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(15,262)

755 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best European website to order car parts

The best website to order car parts in Europe, it would be better and good experience for customers if they add the possibility to pay in 4 with PayPal, overall good experience and kind customer service.

31 January 2025
Unprompted review
Motointegrator.de logo

Reply from Motointegrator.de

Dear customer,

thank you for your positive review!

Regards,
Adrian

Rated 5 out of 5 stars

Top seller

Very good price fast shipping and trouble free service

21 January 2025
Unprompted review
Motointegrator.de logo

Reply from Motointegrator.de

Dear customer,

thank you very much for your positive feedback!

Regards,
Adrian

Rated 5 out of 5 stars

UPDATED REVIEW !!!!

Bought a Helmet from them have asked over 5 times for tracking absolutley no reply and it's been a week now. If I hear nothing by weekend will cancel my order and get a refund absolutley useless. UPDATE!!!! there was issues beyond our control affecting the whole process and they did contact me I just did not receive it. So I would like to say they are a good company who did do everything right but it was lost somewhere in communication. So yes very good company you have no worries ordering from them .

12 December 2024
Unprompted review
Motointegrator.de logo

Reply from Motointegrator.de

Dear customer,

unfortunately, you did not provide the order number, and we are unable to check the details. Please contact our customer service department again and provide the order number. Our advisors will check exactly where the order is located.

Regards,
Adrian

Rated 1 out of 5 stars

Sent me the same part twice by mistake

Ordered two parts, one for the left side of the car and the other for the right. I received the same RIGHT part 7 days later. They made a mistake. Their solution is for me to send the parts back, wait until they receive it and then they might send the correct part again. And if I'm in a hurry, I have to order the part separatelly and I also have to cover the delivery cost. This company is a joke! Order number: ESD-503-866-811. I did order the correct items, it's you that didn't send the correct ones lol

4 December 2024
Unprompted review
Motointegrator.de logo

Reply from Motointegrator.de

Dear customer,

Unfortunately, you did not provide the order number, so we are unable to determine where exactly the error occurred and on whose side. We kindly ask you to return the product and place a new order for the correct item. We will refund the payment upon receiving the returned goods.

Best regards,
Adrian

Rated 5 out of 5 stars

Fast delivery and good price

Fast delivery and good price.
For this time the products were well packed and protected but it is not like this every time !
Liquid products are not delivered separately as it was done before.

1 November 2024
Unprompted review
Motointegrator.de logo

Reply from Motointegrator.de

Dear customer,

thank you for your positive review!

Regards,
Adrian

Rated 5 out of 5 stars

Super fast delivery, good price and perfect condition

I ordered a replacement light for my car and I was super impressed by the price (only around 60€). It arrived within 2 days and it was in perfect condition on arrival. They had packaged it really well. I would definitely recommend them to anyone looking for car parks.

12 August 2024
Unprompted review
Rated 1 out of 5 stars

They deliver damaged items…

They deliver damaged (probably returned by someone) items. When asked for a replacement, they suggest returning the damaged item and they’ll refund it and then I would have to re-order the item again with new postal fee. They do not obey the German consumer law which states that they should fix or replace damaged items with NO additional cost to the consumer. When telling them this they stop responding.

3 July 2024
Unprompted review
Rated 2 out of 5 stars

I bought a headlight for my car

I bought a headlight for my car. It is defective. I wrote an email about it to complain about the defective headlight. At some point contact broke off and motointegrator stopped responding to my email. So far I have not been able to advertise the defective item and no one has responded to subsequent emails. The hotline after 20 minutes of waiting for a consultant still did not answer my call. The company is unprofessional and does not care about its customers.

18 April 2024
Unprompted review
Rated 1 out of 5 stars

I ordered from this site for the first…

I ordered from this site for the first time and regretted it.
The package was damaged during transport at the DHL post office and they returned it to the motointergrator, they received the package but did not inform me about it. At my insistence, they sent me a coupon for 5 euros and said that they would refund my money in 10 working days and that I should re-order the items and pay again for the delivery that I had already paid, the refund is due in 10 days and it is incomplete. I feel cheated. On the phone call , they very unkindly said that I am sorry and that I will write an e-mail that the refund is incorrect.
D62-562-158-405
Update Everything was resolved in one day, the money was fully refunded and I received a coupon for a new shipment

22 April 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a part

Ordered a part, received nothing. Sent them an email, nobody replied, nobody sent money back. It's a scam shop.

20 October 2023
Unprompted review
Rated 1 out of 5 stars

Worn and sick sensor

Worn and sick sensor
I do not recommend it
They say it has a 2 year warranty, but that's a lie
When I called them, they said it could not be replaced. It only worked for two days and it broke
No guarantee, nothing I do not recommend 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

20 September 2023
Unprompted review
Motointegrator.de logo

Reply from Motointegrator.de

Dear customer,

we would like to kindly ask you to contact our customer service. Our consultants will clarify the case.

Best regards,
Adrian

Rated 1 out of 5 stars

I ordered a towingbar

I ordered a towingbar. It was damaged in the shipping, i had to pay for the shipping myself. They refunded the part price but not the 32 euro return shipping . Emailed them about the problem but no response. Update: tried customer service Ümit Durmus but does not want to help. Final update: everything is sorted now in one day, happy customer here thanks!

7 May 2023
Unprompted review
Motointegrator.de logo

Reply from Motointegrator.de

Dear customer,

We need either an invoice or a receipt to prove the costs incurred. We would very much appreciate your urgent contact with our customer service to clarify the matter.

Regards
Adrian

Rated 3 out of 5 stars

they need to sort our their payment provider

Tried to order a bunch of goods and pay via credit card. Only god knows why they tried to book the payment of my credit card (via PayPal) multiple times until my account was drained. All those individual payments are now pending despite the order not going through and leaving me without an order number or the possibility to order again - as funds in my account too low now.
UPDATE: after 4 days funds have been reimbursed and back in my account. Did order with a different payment method and everything went well.

16 May 2023
Unprompted review
Motointegrator.de logo

Reply from Motointegrator.de

Dear customer,

please contact our customer service department to clarify the problem.

Regards
Adrian

Rated 1 out of 5 stars

Poor service won't refund

Sold me rotten badly stored tyre won't refund typical!
They claim because I put the tyre on the bike it means that the tyre is good.rubbish!I am not god and cannot predict vibration in a tyre by looking at it.again poor service with no respect towards the customer.its all about your wallet! D64-185-304-850
I called Bridgestone EU and they said it's a manufacturing fault and that you can send it back for a replacement!

15 December 2022
Unprompted review
Motointegrator.de logo

Reply from Motointegrator.de

Dear customer,

unfortunately, you did not provide your order number. Please contact our customer service. Our advisors will explain this matter.

Regards
Adrian

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