Kevin Rowley

Really impressed with this company, had an issue and they resolved it without any problem, always a concern with car parts. The part are top quality and great prices will order from again

Cant say how utterly disappointed i am at this company. I would say do not buy anything from them! I opened an account, i put in my correct car registration my correct engine as requested. I wanted some suspension parts. I ordered them my mechanic removed the suspension on my car went to fit the ordered parts and they were incorrect? So he ordered and fitted replacements, and my car was in the shop longer. I contacted them sent them back and they said no refund because when they got them out of the box, suddenly they received fingerprints that were not on them when i packed them. The refund has been refused not because they sent out incorrect parts for my car, after I gave them the correct information, but fingerprints. They are going to destroy the goods, and i get no refund lets see what happens.

As so many other orders, dealt with very quickly, delivered super fast and great quality

Yet another order, great prices on top quality parts and super fast dispatch and delivery

It’s my second order and will not be my last, great prices, top quality products and 24 hour delivery from order to me. Add to that great customer service, there is no one better

Five Star service an amazing company, would use them always if I could

I have to say amazing, I ordered from another well known online parts company. And after being messed about cancelled it, and reordered with DISTRIAUTO. My order was dispatched quickly, I’ve been kept up all the way my packages arrive tomorrow, which is more than I can say for the other company. They made several mistakes, and told me it as sent, before I ordered from DISTRIAUTO. Same courier same distance but the courier said it was collected 9 hours after I cancelled and 9 hours after the company said it was dispatched. DISTRIAUTO, so far out shine its a difference between night and day. I’m already putting together my next large order from DISTRIAUTO.

Where do I start? I made my first order on this site, just one order. I paid using PayPal all good, I messaged them re delivery, and they said I had not paid? So I checked, I had! So I decided the best way to resolve this was cancel the order and place an order on another site. So I looked in my orders and there was just 1 single order! There was no other order nor one sitting in the basket. So I spoke to the bot, I told it I wanted to cancel, yes it said. And confirmed with an email. That was 9am ish. I then got a message saying the order was being dispatched? So I got back on the message system, and said I cancelled it, here is the email you sent! Well after around an hour it apt somehow there was a second order and the one I cancelled was a different order? But I only had 1! Well cancel this one, no it’s already left the building. Bear in mind it is well before midday. There was no tracking number, but GLS had been notified to collect. So I contacted them? No we do not have it yet! Falso beck on to AUTODOC, who continued to claim it had gone. Finally GLS sent me a message stating they collected it at 17:35 over 6 hours after AUTODOC claimed it was sent. So I asked them to call it back, we can’t do that, but you can refuse it. As I’m picking up from a drop off I can’t. So today I went to the pickup, to ask if AUTODOC can call it back, they looked up the package and said yes. So I got back onto the message system and it told me my order was being processed for dispatch. A very unhelpful company, who have gone out of their way to do nothing

I’ve have brought so many items from MediaMarkt, great company fantastic selection brilliant prices and super fast delivery

Well here we go again in response to Ali express replying to my post yesterday, it seems I need to keep watching email, I don’t have to I’m notified. But they have closed the case. They are not going to do the decent thing and that’s to own up to there mistakes and refund me for the custom charges I’ve been left with because of there mistakes.

I’ve had a long on going dispute with Ali express customer service, regarding a an in correct order. The posted me out the wrong item, before it reached me, I had to pay a custom charge. I had no issues with this, at the time. When customs released and delivered the parcel it was the incorrect order. Customer service asked me to take photos of the item and label, and agreed it was there mistake and to send it back for refund. I returned it, they inspected it, and agreed and refunded me. Great. However I was left with no package and a customs charge, if I ordered a replacement I would have to pay another charge, and the chance of another mistake. I contacted customer services as I believed they are morally responsible for this charge and asked them to pay these charges. They have failed to address the situation, they have sent me back the same cut and posted reply, they clearly have not even bothered to read my messages they just post a standard response. Yesterday I received yet again “we do not collect taxes and therefore cannot refund them. It is so frustrating that are using this stand to cover up their mistakes and forcing there customers to bare the costs. It is very sad that they are going to publicly insult me by replying to this message pointing out they are investing my case and thanking me for bring it to there attention. Regarding my PayPal dispute with a second incorrectly packaged parcel. I have contacted customer services for a return address, PayPal have clawed back the money from them, but they have insisted I return the package, I have several emails requesting the address and there refusal to do so. I have passed this onto PayPal.I would not recommend anyone to use them. My friend was about to place a very large order with them and I explained what there customer service was like so he ordered from Amazon

How poor
I posted Ali Express reply and to my previous post? There reply is the very same reply that I’ve received over and over and over again. Proving that they do not read reviews, complaints, and it is why you will get more sense out of your cat.

Reply from AliExpress
7 hours ago
Dear Customer,
Thank you for reaching out, and I truly appreciate your patience as we work to resolve this matter for you.
To move forward, I kindly recommend reaching out to your dedicated customer service representative directly. They are best equipped to assist you with your specific case and will guide you through the process. Please be sure to provide any relevant evidence or documentation that supports your situation—this will help us better understand the issue and find a solution more efficiently.
Please trust that we are genuinely committed to helping you and ensuring a fair resolution. Your satisfaction is important to us, and we’ll do everything we can to address your concerns.
Thank you for your understanding and cooperation.
Best regards,
AliExpress Customer Service Team

Regarding Ali Express response from my last post in here, please read there response below
Yet again an auto reply and a slight variation on the rest of them. So I will deal with there points.
I have a great number of this reply and others stating the same things. I reply to my dedicated customer service agent on every occasion. And as they continue to supply the same response that they put on here WITHOUT looking at my enquiry which is very evident because they would insult me how they have on this response, please supply evidence (documentation to support your case. I have included a PDF copy of the custom charges I received with all relevant information on there. I had not one but 2 cases against Ali Express, one was for a package received that was not only incorrect but lacked the cable needed to install it. Ali Express refused to allow me to return it to them, they refused 2 appeals, so I needed to open a PayPal dispute. PayPal refunded my money this morning. It is inexcusable for any company not to take there customers issues seriously. I will continue to post daily on this and others stating social media site, bringing attention to people to avoid buy from this company due to there lack of interest in helping there customers over come difficulties with there orders. I would like to thank PayPal for there intervention and to look at my case and find in my favour, I hope that my continuing updates sees a change in customer service and for any person things about purchasing, think long and hard about what happens if things go wrong. I ordered 2 packages, one was completely incorrect and did not fit into my cars dashboard, Ali express did refund me for this however I’m left with the customs charges, the second package contained an ADAS camera which wasn’t and lacked the installation cable.
Dear Customer,
Thank you for reaching out, and I truly appreciate your patience as we work to resolve this matter for you.
To move forward, I kindly recommend reaching out to your dedicated customer service representative directly. They are best equipped to assist you with your specific case and will guide you through the process. Please be sure to provide any relevant evidence or documentation that supports your situation—this will help us better understand the issue and find a solution more efficiently.
Please trust that we are genuinely committed to helping you and ensuring a fair resolution. Your satisfaction is important to us, and we’ll do everything we can to address your concerns.
Thank you for your understanding and cooperation.
Best regards,
AliExpress Customer Service Team

Regarding AliExpress reply asking me to check my email, this is the reply they sent.,please note, I have sent them pictures of labels and everything else they have asked for. The I cannot send a picture of missing cable. Nor can I show installed software because the software is not on the camera nor will it download. I used the other cables to test the camera from the 360 camera kit already installed.
I considered there email rude and without any substance, if they looked into there files they would clearly see that the information was submitted on appeal it clearly shows there disregard for there customers and shows the reason you should look towards other large organisations to buy your goods from
Dear Buyer,

Thank you for reporting the order issue. We understand your concerns about "short items" and "inconsistent goods".

Your dispute application has now closed and a 0% refund has been issued. However, if you have new and valid evidence, we can still assist you in reassessing the issue.

To increase the success rate of processing, please provide the following complete supporting materials:


Photo of the package label (clearly showing the recipient's information and tracking number);

Photos of the actual items (showing all received items and specific details of any missing/inconsistent items);

Official package weight certificate issued by the logistics provider (such as a weighing record upon delivery, proving that the actual package weight is significantly lower than the total weight of the items to be shipped);

Function demonstration video (if the product can be turned on/used, please record its actual functions, model, labels, etc., and compare them with the product page description);

Please compile the above materials and reply to this email. We will verify and expedite the processing for you as soon as possible.

Thank you for your understanding and cooperation!

Best regards,
AliExpress Customer Service Team

Daily update regarding the extremely poor customer service, they have still not allowed me to return a camera that was ordered that turned out not to be an ADAS camera but standard dash cam. It also lacked the cable that was supposed to be included to install it! I send pictures including the label, I appealed that was rejected. Also the head unit I ordered to fit into my car was incorrect and would not fit, again photos where sent, they agreed to refund, which they did admitting they were at fault. But they are refusing to refund the customs import charges. Each time I contact them they reply “friend, valued customer” we are looking into it. My friends the people who value me, would not treat people like this, I will never buy anything from them again, I will continue to post daily to let people know what to expect buying from this company.

Ali express posted a reply denying that my claim is closed
This is there email you can make you your own mind

AliExpress Customer Service

Hi Kevin Rowley,

Important reminder: your order dispute 3070835671468316 has ended.
It doesn’t matter I have put it in the hands of PayPal. I have sent photos, including the packaging and label, the camera is impossible to install because there is no cable in the box. They refuse to allow me to send this back for a refund. I would like to point out this is not the seller, the seller has now started to message me has my account has been frozen probably because I have posted factual Trustpilot reviews

Regarding my post yesterday and Ali Express reply stating they are investigating my “points” after they posted that on this site, I received an email stating my case was closed. So they are going to do nothing. I am left paying custom charges for an item that was sent out incorrectly, plus the second package containing the ADAS car camera that is not it’s a dash camera, and it lacks the 3 meter USB cable to connect it to the car, they refuse to refund or let me return it. Praise God for PayPal, because I been forced to open a dispute. They have also locked my account in part by freezing my orders so I am unable to contact them or update my account. I will be posting daily updates on the complete and utter disrespect Ali express has for its customers, until PayPal has completed there investigation

I am extremely disappointed with there customer service, I put in an order for a car info system sent photos of my cars system giving make model year, including pictures of the dismantled cars info system. I had to pay import charges and it was the wrong item. I sent it back but they are refusing to refund the import charges! So I ordered a replacement, it turned up but the ADAS camera was not, it was just a dash cam plus the cable needed to connect it was not included so I was unable to install it. They asked for photos, and said that there was not enough. I pointed out I was unable to send pictures of missing items, they were missing! So I appealed, that was rejected and the bottom line is they are refusing a refund, but offer me a 2e refund if I keep it? So I’ve opened a PayPal dispute

I ordered a pair of AI glasses, they will not supply me with the address that they delivered it to, it was not the delivery address, but they have been activated so I’ve been charged. Don’t buy from

I would like to update my post, finally Allzone has refunded my money. I would like to thank them and my prayers for them