MediaMarkt Schweiz AG Reviews 

flawless online shopping experience. thumbs up!

Products are fair

Unacceptable customer service! As a loyal MediaMarkt Club member, I accidentally ordered an 8 GB PC instead of a 16 GB one online. I only realized my mistake after opening the box. I returned the device in perfect condition within 24 hours to make an exchange and purchased the 16 GB model from your store.
A fair deduction of 10% or a simple fee of 100 CHF for the opened box and resetting would have been completely reasonable. However, despite buying the correct PC from you, I was charged a 20% penalty PLUS 100 CHF in cleaning fees—resulting in over 300 CHF (around 30%) deducted for a 1-day exchange! Deducting more than 300 CHF is a total rip-off toward a loyal customer. Extremely disappointed!

Bad employee reception, agressive, unfriendly. The oder workers tried to cover up for the lady, hided her name. Not at all a Swiss company. Total disrespectful. Never to buy again at mediamarkt Basel.

Great employees

Today I bought the Segway and I want to left the box because it’s heavy and one lady with blonde hair and with glasses at counter . She said , she will come and open the box and with help and later on we wait for 20 minutes at counter and no any information. She was working on laptop then she gave us the slideblade and I open the box at counter and she shout at us and racist word because we are from Asian and not local. So I am very disappointed with her work and I don’t know why is she working in Media Markt?

They have tried to sell a product that was damaged Staff was not friendly

The salesperson was knowledgeable about the products and provided good insight into the products we were looking into. The delivery of the refrigerator was extremely smooth and quick. Everything was done in 15 mins, and the delivery staff were really friendly. Overall, it was a pleasant experience

Warranty can be extended

Mr.J.Zihlman at MEDIAMARKT Oftringen was excellent and really available. Amazing service and advice. Thank you!

Attese infinite al box assistenza del negozio e riparazione non eseguita del dispositivo

Quick and reliable sevice, good product.

Waiting for a delivery for a week now. Online shop showed available at the time of ordering with delivery next working day. Technical problems, yeah right. Back to Interdiscount.

MediaMarkt is my go to store for all things electronic. There is large variety of products, well organized. Prices are good and the staff are knowledgeable and very friendly/helpful.

Horrible service!! top level of horrible customer service on MediaMarkt Basel SBB. Spent there 30 minutes watching sales people talking to each other instead of serving customers. Then I asked for an iphone 16e and been refuse to get one without cover. If I want to buy a phone, and only phone I should be able to get one. But to reach the point of buying anything I had to bother them. Then I orderded online Aircondition, paid and later that day they storno my order as they run out of stock. But still have not received money back. Stay away from this total horrible non-customer oriented store. Nightmare.

Technical support and custome rexperience:
The team's focus on customer support and making my experience as seamless as possible, was impressive. I am a foreign coming into the country and not speaking German, and the team's effort to talk with me in a language that it is not their native language was amazing. All clearly explained, best solutions that adjust to my needs were always provided. Amazing experience

Bon service du collaborateur pour HA de trotinette et bon collaborateur a la caisse avec vente additionnelle ventilateur.

Everything, from account creation to delivery of the product that I ordered went smoothly and efficiently. I have not bought many items from this company before, but I will certainly be popping them to the top of my list when considering future purchases.

Amazing service and product highly recommended