Caro

My quooker tap was paid for when it was ordered . Due to the ineptitude of your office staff I keeping getting requests for payment really disgusted your internal staff could do with training properly I would suggest Nigel who installed my Tap should do it . This man is amazing and goes the extra mile for you as well as customer service. Stop hounding me for something I paid for before it was installed . This is ridiculous your internal staff are a mess

The engineer Nigel was really amazing Iready to cancel my order because of some petty rule. The delivery company didn’t deliver the Quooker on time. Eventually Nigel and the some one called Sam found a solution but it wasted a full day , this exhausted me and I was ready to request a refund. As previously stated. Nigel is a real asset but for him and the way he dealt with your office etc and his patience and determination. I have never encountered anything like this before it was as though you didn’t’want me to buy the item. I would hope this doesn’t happen to other customers. Without Nigel you would have had ONE STAR

The products were poor sizing and quality it took ages to get my refund they took return postage .
I have only received refund on one item.
Would never buy from them again . This is the worst company ever to buy from them . Never trust them.

The staff are amazing kind considerate they are smartly dressed and Individual. They are happy and nothing is too much trouble for them. They treat customers as people they are interested in serving. The shops are nicely laid out clean and prices are keen. Every time I go in the staff smile and speak. I do hope they are appreciated. I have shopped in Connswater and Holywood Exchange at various times and recommend them both. They seem like enjoyable places to work.
Other stores could certainly do with staff
like these. But unfortunately they won’t.

Disgusted I tried to place an order it said 20% discount. It didn’t happen so I purchased any way I ended up paying carriage and got 5
% discount which left the item marginally dearer. In receipt of order I see they are sending to the incorrect address. Trying to contact them is impossible. The telephone numbers don’t answer or ring I have sent an email but feel there is little chance of a response first and last time if using them I will now have to contact my credit card company!!!! I have just received a missed call. I suggest they call me back
As far as I am aware I do not have an account I am unable to look at an account your number doesn’t accept incoming calls
So I eventually had a online chat they said they would pass to an agent I am still waiting 3 hours ago 😫

Hi had a fabulous time showing visitors the titanic an amazing interactive experience. Guides really informed , well done.a little claustrophobic but very busy visitors from all nations. The cafe awful the food stew / chowder Luke warm horrible what happened to the lovely soup you used to serve. No seating available not much use having a tray of food and no seat / table. Not disable friendly very very very disappointing.toilets not very clean. How let down by he experience

I purchased and received my order everything excellent. I am confused by their star system for discount and found it off putting. Make things plainer to customers don’t offer joining discount then add hurdles to claim. Now I get inundated with off putting offers none worth using
Another load of rubbish offers in my in box

My problem with a rechargeable battery.
I purchased my Gtech pro in 2019 I added a further rechargeable battery. I found the product everything I could want good suction, bagged, easy and light to use, I did feel run time could be longer, although having two batteries improved this. I was annoyed and upset when one battery stopped recharging. I was even crosser when I made contact and the person apologised for the fault but I still had to buy another battery @ £ 68. I have a shark much longer and have never had a problem with its batteries. I will certainly have a rethink as I hope to purchase something similar very soon and I think this could be the new Henry stick it is bagged and has two batteries. I don’t think I will use Gtech again. Very very disappointing. I think based on my experience with shark vacum and for your customer service to apologise for the battery being faulty I think you response an insult I feel as an existing customer there should have been a less expensive replacement cost

I tried to order a drawer front for my washing machine (I was diverted to ignite ) dreadful said it was in stock 2/3 day delivery paid for it then told by reply long date as was special order . I requested a refund. They refunded then they said special order then not available believe screwfix are part of this company horrible company dreadful experience would put me off purchasing again or using any of above mentioned

Does that mean the item is available

Highly recommend this company they were helpful, patient , experienced and explained and answered all my questions. The engineer was superb. The customer service is amazing. Other companies could learn for them. From my first call I think the ladies name was Lily really great ambassador for this company in fact all the people I had contact with were really helpful and knowledgeable

Totally disgusted with Royal Mail the third time they arranged to collect a prepaid parcel and didn’t bother 3 wasted days rubbish service. Called the help centre nice people but a waste of time . The only way to use this service is to Prepay then carry your parcel to nearest post office. Defeats the object very very very poor service lack of more like. Typical we should be able to claim wasted time cost per hour from them. This is not a service more a Disservice.

The staff as always made this an amazing and wonderful shopping experience. This store will be sadly missed as will the staff in Upper Street Islington
As your store closes on the 6 th December

This has now been resolved by an apology and the promise they will review their customer care responses / lack of etc. They have called me and emailed me with an apology. I currently have no plans to purchase but I may in the future as their shoes are really comfortable
I returned a pair of faulty shoes which they offered to replace unfortunately they couldn’t replace them in a suitable time frame. They offered to refund in full. As I wasn’t going to be home as I had to be somewhere else they told me to get them refused at the door. This I did . The hell on earth I have gone through to get my full refund has been horrific. They refunded part only then eventually in an email said the would refund the small balance stated on the email as £6:95 it the became a matter of principal to get this amount. It was hell , I was left hanging. no response to emails .cut off when I called, promised phone calls which one happened but it didn’t ring long enough for me to answer. Many many more calls gave my details they said it would happen they would let me know. I just happened to look at my card and they hadn’t put in the agreed amount. I finally got hold of some one and the tell me they made an error of 50p in there calculations. I am so fed up. This experience has made me think twice about this brand. There attitude was deplorable. I am sure it cost me more in time an energy but I was so cross to be treated like this . I have been a long-standing customer and have recommended them to others. I will be saying something entirely different from now on

BEWARE they try to charge you £30 to return and then think giving a £10 ,70 refund wonderful rubbish this company should never be allowed to advertise
The product is cheap that’s why it cost so little. I received a dress the sizing is ludicrous AND WEIRD really strange. Nothing relates to any items or sizes that I or various friends have ever bought. The item doesn’t look anything like the image. They want more that it cost to return it. So it’s not worth bothering to purchase from this place I am updating this as I have tried to make contact do t buy they are disreputable. The used their response to advertise more rubbish order no 56961875

Horrific journey Paid an exorbitant price for first class booked seating ( they couldn’t get that right ) even for the other passengers. We were packed like sardines in seats that were really uncomfortable. food and beverage offering woeful coffee like dishwater, sandwiches offering poor very little available soggy crisps. Staff lovely but we would be have been better off in a wheel barrow
No consideration for disability or less mobile persons.altogether an awful experience.

Security body searchers. Over zealous rough totally over the top. Was left feeling humiliated violated and abused. She was very invasive and very physical.I wasn’t wearing anything that was heavy or baggy and her hands were repeatedly everywhere disgusting. It was the worst body search I had ever experienced. At one stage I asked her to stop.
On entering the airport I spoke with a very nice Man wearing a light blue vest as I have compromised mobility he went to find a wheelchair. I had booked assistance but B A’s system was playing up. The nice gentleman spoke to a lady colleague wearing the same blue vest she spoke to me as though I was simple. Talked over me and demanded to know why I wasn’t there any earlier very unpleasant. Not a great experience

Great service, really helpful kind polite informative driver. Car clean and fresh. Highly recommend

I am annoyed that they add vat at the end of transaction so the price is increased to more than the advertised price. I recently complained they called me said I would be contacted with in the hour 4 days later I am still waiting m. I received a refund on an item but I didn’t get the extra vat back from eBay

Nice staff helpful and showed me items I wouldn’t have chosen. Felt it would have been helpful to have a bell or buzzer in changing room to get staff help
Other wise a great store and good visit love my purchase
Missed the girl from my last visit

Excellent service young lady who served me was super