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LightInTheBox Reviews 

518,973
•
TrustScore 4.5 out of 5

4.3

Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 68,348 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality and fit of the products, often noting the unique materials and attractive styles available. People also appreciate the ease of the user experience, finding the website simple to navigate and the ordering process straightforward, with a wide selection of items and colors. However, some customers noted issues with product sizing and quality, with items sometimes not matching descriptions or being made cheaply. Others felt shipping costs were excessive, making products overpriced. Additionally, some reviewers experienced order delays or found the return process difficult when items didn't fit.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting good quality merchandise,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with the... See more

User experience

Customers generally report positive experiences with the user experience, finding it easy and straightforward... See more

Website

Users describe positive interactions with the website, frequently praising its viewer-friendly design and... See more

Price

Reviewers mention ambiguous feedback about price, with many customers appreciating the good variety and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely well fitting, cotton. What not to like, good fit. Delivery takes a while, but I was in no hurry. Ordered another pair, if we keep getting heatwaves a sound investment as far as I'm concerned

Rated 5 out of 5 stars

I guess I’m judging by having used other shopping sites and compared to yours and I must say that you guys seem to be straight forward, straight up and your products are a pleasure to receive plus y... See more

Rated 5 out of 5 stars

Ease of using the website. Still waiting for an item from a previous order. Would like to see better delivery times if possible. Thank you for asking!

Rated 5 out of 5 stars

Had to establish an account with password on Lightinthebox.com first, then processed normally. Pleased to see the shorts I want in size/color available. My card was accepted. Now, I hope they come i... See more

Company details

  1. Clothing Store
  2. Wedding Store
  3. Women's Clothing Store

Written by the company

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.

Contact info

welcome to shop with us

www.lightinthebox.com

4.3

Excellent

TrustScore 4.5 out of 5

519K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(518,973)

74,917 reviews in the last 12 months

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