Home Bargains Reviews 

After several positive experiences with HB, when I required help to purchase and move a fairly large object, I was faced with total disinterest. The store was located in a shopping centre with the car park several floors away.
I also wanted to purchase some 50Ltr bags of compost and again when I asked for help in lifting them into my trolley, again the assistant shrugged her shoulders and said you’ll have to find someone strong to help.I wasn’t allowed to take the trolley out of the store!
I’m 79 years of age.
Why sell items that post a major problem to some people and why locate a store with no access to bring a vehicle close.

I have had an awful experience which has put me off going here or trust the brand.
No one thinks a few minutes extra in the car par should incur a 100£ fine when buying in store, despite pleading via all customer avenues, they show no sympathy whatsoever to customers making a genuine well documented error.
They don't apply common sense, they don't assess the proportionality of the fines or are willing to listen.
I has been a heartbreaking experience as a previous loyal customer.
They pride themselves to help customers with a small budget then they do this to their customers.

Avoid at all costs (online purchase). First, Evri pretended to have delivered the goods. The picture was neither of my house nor of the parcel. A few days later a badly damaged parcel that had obviously been opened was left on my doorstep (by the Evri driver-footage on security camera); he didn't ring the doorbell so no chance to refuse the delivery. Box was clearly unsuitable for weight of content and packaging totally unsecure. Contacted HB customer service, they arranged collection (didn't seem to worry the whole context, clearly someone following a script). On collection day, the driver (same Evri driver) refuses to take it (he recognised the parcel). Now none the wiser. HB, never again!

My order arrived damaged, which wouldn't normally be a problem. What is a problem, though, is finding and navigating their useless human-free customer service.

I'm a carer and regularly bring different people to the Carlisle Store at Kingstown. Not only are the prices amazing but the Customer Service Skills are amazing 👌 The staff go out of their way to make sure everyone's happy 😊
Thankyou Guy and to all the other staff, keep up the great work 👍 xxxxxx

Absolutely useless - nothing worth buying from them. Waste of space previously occupied by Homebase, who had at least been occasionally useful.

Customer service non existent in Canton Cardiff store. Recent issues include ten people + in a queue where another checkout not opened. Yet multiple staff stocking shelves and personally chatting to each other ignoring the customers in store. One member of staff you get no please or thank you through the whole exchange the same person who was shouting over my head to another customer whilst waiting to be served. The store might aswell be self service checkout tills for the customer service experience given.

On two occasions I have witnessed the way these so-called supervisors speak to the younger staff today one young member was clearly not well and one called Sophie did not treat her well at all and I also found out this young girl was made to scrub the toilet with bleach on her hands and knees which is illegal as there is no window in the toilet and she had a severe reaction so treat your young staff better Home Bargains Leigh

Delivery was 4 days late. Lies from both home bargains and Hermes/Evri. Continually fobbed off by both companies, and blatant lies from both.

Now waiting for the parcel to be picked up. Again, second day having to wait for the parcel to be picked up.

Will NEVER use home bargains again, and also will NEVER shop in their stores.

Home bargains also has had my money, making interest, and is so slow to sort this fiasco it's unbelievable.

What is it with the toilet facilities in Home Bargains Denbigh Branch?
Absolutely disgusting, never toilet paper, smelly, nearly always no hand wash. Floor is dirty, dust everywhere and the toilet itself is filthy.
Why not establish a routine of the toilets being checked every hour and cleanliness kept on top of! Even go so far as to provide a toilet brush, so that people can attempt to clean up after themselves, install a fan and an air freshener..disgusting

The west Drayton store is clean and tidy and staff are so helpful, the cafe is really nice great service the manager has an amazing team, and it’s a pleasure to shop and browse in this store. The manager and his assistant manager are so helpful and go out of there way to answer any questions about stock etc, keep up the great work and thank you again

Ordered about 15 products from them and I only received one of them after about 6 days. I will never use them again or recommend to anyone else.

We visited your store today at her mission gate , looking to buy several pairs of pyjamas, and I wanted to say what an outstanding experience we had thanks to George.
George went above and beyond to help us. He contacted several of your other stores, checked stock availability, and reserved items for us, making what could have been a difficult shopping trip so much easier.
He was incredibly friendly, professional, and genuinely eager to help. It's rare to come across such exceptional customer service, and George is a real credit to your company. Please pass on our sincere thanks and recognition for the excellent service he provided.

Chester branch, Tarvin Road. Consistently excellent, products, customer service, welcoming and friendly. All the staff work very hard, efficiently. Store well stocked, organised and tidy. Its a pleasure to shop there. You are a good example of 'how it should be done'. Well done.

I use the Poole branch of Home Bargains.
It’s a pleasure to shop there and very well managed.
The staff are always happy , helpful and nothing is ever too much trouble.
A rarity in a retail outlet in these time.
Thank you. Mike Bennett

Home Bargains in Branksome make so much noise with their deliveries at night time. My home is 50 metres away and every single night up to 9pm sometimes later they make very loud metal banging metal cages rattling its horrific. Wakes my baby up all the time and I spoke to the manager she said we are allowed until 9pm. 9pm may be there planning permission but under the environmental health act 1990 for noise especially in residential areas they are breaking this as its ruining my life cant enjoy my home every evening. My landlord went over to ask them to keep it down tonight and the driver was very rude to her. They have no respect for the people living around here.

Friendly staff always help. 😊👍👏
It's a go every Friday morning 🌄

I’ve had the worst day then being told I need to go shopping on The way home made it even worse untill I met Anna on till 4 at the Colchester store on the hythe she was very nice and happy and took an interest in me and the people in front of me it has really made me smile that a stranger with great customer skills has change the way I was feeeling she should be treasured

Stocks Israeli products - terrible.

Home bargains Ashford
The store is good but the cafe was terrible, no alternative to milk was on offer and lack of other items