roger pinner

Hi there, thank you for reporting this, and we are sorry to hear you are in pain. That is our first concern here.

Given that the pain has persisted for three days and is affecting your mobility, please stop using the device and see your doctor so the symptoms can be properly assessed. Please do also let them know you used an electrical stimulation device beforehand.

We are logging this as a safety report internally, and a senior member of our team will contact you directly to take the details and handle your return personally. You will not be asked to jump through hoops for it.

Please write to us at info@relivex.nl with your order number and the email address used for the purchase, and we will make sure it reaches the right person straight away.

Hello,

We appreciate your feedback and are glad to hear you find our stock generally good. We acknowledge your experience with items not growing and are pleased our team offered replacements or credit.

Kind regards,

YouGarden Customer Service

Hi Roger,
We’re sorry to hear that you were unhappy with your experience, and we appreciate you taking the time to share your feedback. We fully understand how important it is to receive the correct equipment promptly, especially when it impacts your work schedule.
On this occasion, an incorrect item was initially sent in error, and as soon as this was identified, our team arranged an urgent replacement and collection of the incorrect item as quickly as possible. While we appreciate your frustration, we do feel it’s important to note that our staff remained professional and committed throughout all communications, despite some difficult interactions.
We also apologise that you felt communication fell below expectations. This is certainly not the level of service we aim to provide, and your comments have been noted internally. Our team did make every effort to resolve the matter as quickly as possible and ensure the correct applicator was dispatched urgently.
We value all customer feedback and will continue working to improve both our processes and communication moving forward.
Please be assured, our general manager has advised me that you are scheduled in for a call back.
I hope this helps,
ProGreen

Hello,

We appreciate your feedback. We hope they thrive for you!

Kind regards,

YouGarden Customer Service

Hello,

We appreciate your feedback regarding the canes' condition upon arrival. We hope they sprout successfully for you.

Kind regards,

YouGarden Customer Service

Good afternoon Roger,

We appreciate your feedback and are happy to hear the agent was helpful. We'll review the questions to improve the experience. Thank you!

Best Wishes,
Luke

Hello,

We appreciate your feedback and are glad we could replace the items that didn't grow. We value your business and are happy you received good service.

Kind regards,

YouGarden Customer Service

Hello,

We appreciate your feedback and are glad the plants were replaced. We'll review the ordering process to make it clearer. Thanks for bringing this to our attention.

Kind regards,

YouGarden Customer Service

roger pinner,

We're happy the order arrived well-packaged and that the plants look good. We appreciate you taking the time to leave positive feedback!


Kind regards,

YouGarden Customer Service

We appreciate your kind words about Josh's assistance. We're glad he was able to help you find the best policy at the best price. We strive to provide excellent customer service and are happy to hear that Josh exceeded your expectations.

Kind regards,

Richard

Hi Roger,

Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.

We're glad to hear that you were pleased with the choice of hotels and the assistance from our agent during your booking process. We understand your nostalgia for the physical brochures and appreciate how they added a personal touch to planning holidays. While we've moved to digital options for convenience and sustainability, we're always looking for ways to enhance the experience for our customers.

We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us.



Kind Regards and many thanks,

Mik

Customer Support Team


TUI GROUP

TUI UK & Ireland

Thank you for taking the time to leave a review, so glad you found the Doodlebone ordering process so easy!