Sandra, Derby

Notifications received regarding my delivery. My parcel was arrived within the time scale given. The driver parked correctly (unlike some other services) and respected our property. The driver acted in a professional manner and looked smart in appearance.

I worked for the NHS for 49 years and set up a my original Blue Light Card with my ID badge. I'm now retired and still qualify for my Blue Light discounts. The Blue Light team are an excellent service and the card is just fantastic helping with savings in various shops, on holidays, restaurants and many other things.

I have recently used my Blue Light Card twice to make two different purchases. I checked on the Blue Light site directly before buying. This was quick and easy to do and when I saw the discount available, this made my mind up!

The first was when booking a cruise with Fred Olsen - both my husband and I have £100 per person, on board credit each! I am absolutely delighted as this can go towards drinks, excursions or purchases made on the ship when we travel.

The second purchase was a Shark LED Face Mask - these are expensive to buy (well worth it though!), but with my Blue Light Card, I got a £39.99 discount when buying direct from Shark - just amazing! Thank you Fred, thank you Shark and a big thank you Blue Light! 🤩🤩🤩

Very good parcel delivery service. Good communication received via email regarding tracking / progress of the delivery. Arrived on time. There has been some issues with other couriers previously however, my parcel arrived in very good condition and I am very happy with the service provided by InPost UK.

I feel I have been engaged into a subscription that I did not agree to. I bought and paid for products initially. I do not like the collagen powder, but used some of what I had with no effect. Yesterday morning I received an email at 05.09 to say my next order was confirmed. Another email arrived at 07.35 to say the order is on the way.

I didn’t read these until the afternoon and was shocked as I was not aware I had subscribed to this service. I immediately tried to stop the delivery and the transaction by contacting Elavate by email - there was no alternative available. To date, I have received no correspondence. I sent another email to request a returns form and I also attempted to cancel the subscription by clicking on a email link - however, it does not go anywhere! I then saw that nearly £80 had been taken out of my account (I have raised a dispute with PayPal about this) which I have not budgeted for.

In my opinion, I feel I am now tied up to a subscription I do not want. In my experience, there have been difficulties for cancellation of products, requesting a return / refund and have extremely poor customer services. The level of customer support in my case has been none existent and I would therefore not recommend this company to anyone.

Update 09/07/26: As well as the response on Trust Pilot, I have also received an email from Elavate today. The company have apologised for the mix up and have offered a number of alternative solutions available to me. I feel I have been listened to and I am very happy with their response. It is a shame this wasn’t received earlier (when I was feeling highly frustrated) as this would have undoubtedly prevented me making comments on a public platform. I would like to thank Alex for her kindness and support.

I recently had a total hip replacement carried out at the Nuffield Hospital. The surgery has transformed my life! I would like to say that the care I received from the medical, nursing and allied health professionals to ancillary staff whilst in hospital, was absolutely excellent. The communication, kindness and professionalism was second to none and nothing was too much trouble. The level of cleanliness on the hospital ward was immaculate and even the food was good too! More recently, I attended a six week follow up appointment in the Out Patients Department - again, the care was second to none! I cannot speak highly enough about my experience at the Nuffield Hospital and I would highly recommend it to anyone considering support with health issues or needing surgery.

I love White Stuff! The clothing is very well made, comfortable to wear and washes nicely. It is easy to order online and is competitive in price. Items are well packaged and regular updates are provided by email regarding delivery. I’ve shopped at White Stuff for some time now, but have never had to contact Customer Services as I have not experienced any issues. Well done WS 🙂

I ordered an item as a Christmas present for my son. The item required was unfortunately not in stock and due to the Christmas period, would be delayed. I was kept up to date with the progress of the order and once this arrived, this was dispatched promptly. The gloves were a very high standard and very competitively priced. The service from TBS was excellent.

Plenty of choice! Competitive prices. Easy booking process. Voucher arrived as stated in a really nice presentation / gift box.

Kept up to date with notifications regarding the delivery staus of my item. Arrived as stated the following day. Well packaged. Lovely top. Very happy with the service as always.

Excellent service as always from Primadonna. I have purchased many times over the years and I am highly satified with the goods and service. Beautifully made lingerie. Ordered online and goods arrived as stated. Very well packaged with all necessary paperwork and bag included if the goods need returning (mine didn't). I would highly recommend Primadonna 🤩🤩🤩

Regular notifications received regarding my delivery. Arrived on time. Very well packaged. Left in a secure place and a photograph taken of the parcel which was emailed to me. Driver respectful of my property. Extremely satisfied with the service.

I've been using Walkfit for a few years now. I really enjoy using the app as I can do the exercises in the comfort of my own home at a time which suits me. The exercises are all standing which suits my needs. I have issues with my hip and some days I'm not able to fully complete the programme, however the app allows for this. Along with a healthy diet, I have lost weight and I am very happy with thd progress made. I would recommend this app to anyone, especially those who do not enjoy participating in groups or do not like going to the gym.

I've been using Monzo for nearly a year. It was recommended to me by my son prior to a holiday in New York. It is very easy to sign up with Monzo and it is easy to use. I have been a loyal customer with another well known bank for years - I sometimes have difficulty with certain procedures for example, I have the app on my ipad, but cannot use the app on my android phone! No such issue with Monzo, I love it! It is easy to transfer funds from other accounts to Monzo and was easy to obtain a small loan. Transactions are actioned almost straight away and Customer Services are very helpful! I would highly recommend Monzo to anyone 🙂

Lovely dress at a very reasonable price 👌 Well packaged and quick delivery.

Excellent service provided by Oviva. The assessment process takes a little time, but this is to ensure patients fullfill the referral criteria and it is safe for them to take part in the programme. The support provided by Medical, Nursing, Dietetics, Psychologists and Health / Fitness Coaches is first class if required. Much of the support is provided online or by telephone. The channels of communication are really good and although this is not an emergency service, they provide a clear pathway to get help in an emergency if needed. The service provides learning modules for patients to follow which includes information to support behaviour change. Oviva also provides regular webinars to support this. Individuals are requested to set goals for themselves which allows autonomy and I think is good for self-esteem. I have struggled with my weight for most of my adult life, but this programme has been been amazing for me and I am sure, many others too. I would have no hesitation in recommending Oviva, it's a brilliant NHS commissioned service!

We recently purchased an outdoor grill and subsequently ordered a gas cylinder to fuel this from Flogas (online). Unfortunately, I ordered the incorrect cylinder. I’m easily confused with anything technical so contacted Flogas by phone to explain my dilemma. I spoke to a gentleman called Lawrence for help and advice. Lawrence was extremely helpful, patient and very understanding of a silly old woman who didn't know what she was doing! He advised me regarding the correct cylinder to buy and arranged collection of the previous one purchased. I was very relieved and more than happy with the service received! Thank you Lawrence and thank you Flogas!

Please pass on my sincere gratitude to him.

I’ve been using Walk Fit for over two years. I’m 66 years old. I find Walk Fit really good for my needs as I can do this in the comfort of my own home and at a time to suit me. No equipment is required and you can do the exercises at a level to meet your own needs and abilities. Doing this has helped me to keep a relatively good level of fitness and lose weight too! I have my off days like many but, I am still motivated to keep up with the programme and would highly recommend it to others.

I have been a FD customer for years. I always find the customer service advisors extremely helpful, patient and knowledgeable. I rang recently over some confusion (for me) regarding a savings account. I had previously received information through the post, however I found this overwhelming. I spoke with a really nice man. He explained things to me in a straight forward and easy to understand manner. He also talked me through the different options available to me. At no time did I feel rushed or a burden. He was very polite, kind and a credit to the company. Great customer service, thank you!

Regular updates regarding delivery. Parcel delivered on time / as stated. Very well packaged. Polite driver and respectful of my property.