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Monzo Reviews 

72,034
•
TrustScore 4.5 out of 5

4.6

Bank
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Review summary

Created with AI, based on recent reviews

Evaluating 15,980 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the mobile application for its smooth performance, helpful budgeting pots, and instant notifications that make managing money effortless and engaging. Consumers also appreciate the reliable service, clear account setup, and fast transactions when sending funds or making everyday purchases safely. However, some people mentioned that certain transactions or deposits had limitations, noting restrictions at specific locations like post offices. Reviewers also experienced occasional difficulties with updating personal account details, handling missing transfers, or tracking money moving between external financial institutions. Some customers noted that specific deposit caps or verification steps occasionally caused confusion during financial operations.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting how clear and simple the platform is to... See more

Application

People report positive experiences with the app, highlighting its simple navigation and useful features.... See more

Service

Customers consistently note positive experiences with service, highlighting that it is always amazing and... See more

Payment

Reviewers highlight ambiguous aspects of payment, expressing both significant frustration and strong... See more

Value for money

Consumers find value for money to be positive, highlighting great interest rates on savings and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally opened my Monzo account as it was recommended as a good amount for use on holiday, plus I could withdraw cash while abroad and not incur a fee. On return home I opened up a simple savi... See more

Rated 5 out of 5 stars

Feel better in control of money. Can see money from various accounts not just Monzo. You can create mini cars/ accounts and pots for different projects and remove or rename as and when. My 8yo son has... See more

Rated 5 out of 5 stars

So far I have had a great experience with Monzo. Initially only wanted an o line bank to use abroad to avoid paying fees. However, I find myself using Monzo more and more. Monzo makes transfers a dodd... See more

Rated 5 out of 5 stars

Having been with the same bank for almost half my life it was with some trepidation (and no small amount of anxiety) that I bit the bullet and made the change to Monzo. Well hello 2026!!! I abso... See more

Company details

  1. Bank

About Monzo

Written by the company

We're building the bank of the future - complete with instant notifications, built-in budgeting tools, free payments abroad, 24/7 customer service and much more! Monzo is a bank for everyone, built together with our community. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo and we think the best way to do that is by being as open as possible. Join the revolution today.

Contact info

  • 38 Finsbury Square, EC2A 1PX, London, United Kingdom

  • www.monzo.com

4.6

Excellent

TrustScore 4.5 out of 5

72K reviews

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4.6

All reviews

(72,034)

14,571 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Monzo

Great bank never any issues at all best bank had even better than main high street banks

6 September 2026
Rated 5 out of 5 stars

Monzo is great

Monzo is great - at home and abroad.
Easy to save money, easy to transfer between acounts.
My go to card, especially on holiday.

6 September 2026
Rated 5 out of 5 stars

I was looking for an account that I…

I was looking for an account that I could use every day as well as on holiday and Monzo fits the bill. There is so much information available it got a little daunting at first but since I got the account Monzo has kept me informed about my account and also offers that may benefit me. I'm even considering investing some savings through Monzo after they sent me the information. A brilliant bank and I've persuaded my daughter to join as well. Plus the card colours are a bit of fun.

2 July 2026

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