Next Reviews 

I have always been very satisfied with the way next have always been more than happy but this time it was such a mess up with my order and I was very disappointed on saying that the young lady in the oldbury Green stall did her very best to put the situation right which I was most grateful .

Quality of cotton school wide leggins is excellent.

Ordered items on the 31st of August, clicked the option to collect from store for the 3rd of September after 16:00

Get a text at 16:06 to say my parcel has been delayed, we expect it to be delivered to following day but wait for text

Text never came. Went into the store they said they had no update.

Email customer services - no reply

I then use the WhatsApp messaging system,

They say my order won’t be delivered to the the store and ready for pick up until the 10th of September,

Poor communication, no updates on their tracking system

And when I have to chase to get an update told it will be delivered 7 days after it was due

Excellent service from my courier as always

Fab service, speedy delivery and great quality products

On time great service

Ordered two reclining leather sofas and read the reviews about the delivery so alittle concerned especially when you have to pay a premium to a room of your choice. We live in a bungalow so relatively easy to get into. The delivery team moaned about the size of the boxes?? A 3 & 2 seater sofas and not huge like the ones we had before. I can understand how the drivers were as I think if my husband was not at home the delivery team that was mainly the tall one moaned about it actually being too big for the doors! My husband told them they would have to remove the boxes instead but that didn’t go well so there was no issue of the boxes going through. This side of the order has left a negative attitude and spoils it for customer buying major purchases.

Always been very good! My only complaint is their refund policy on items that go missing with the currier. Item never arrived and took 15 days to refund!

The lamp base and shade were both packed really well arriving in perfect condition. The glass base is heavy and the shade is made really well and the go together beautifully

Next is 100% excellent in everyway

Still awaiting my £2.50, was told it would be in my account, and I also sent email as requested, but never got reply ?

 Hi there, thank you for your feedback, this is really disappointing to hear so we’d really like the opportunity to discuss this further with you. Please drop us an email, with a copy of this review and we’ll be in touch shortly.

I ordered 2 items on Friday and tried to cancel 1 of the items a couple of hours later. My wife has issues with her health and keeps getting told her weight is too low, so I ordered bathroom scales so she could keep her eye on her weight. She was at the doctors on Friday and meet someone she knew and they took her round to shops and she bought a pair of scales.This is when my problems started trying to cancel the scales, it was a nightmare. Phoned and emailed and used the online chat on Friday, Saturday , Sunday and Monday. I kept all records of emails and texts as this was ridicules trying to cancel this item. Can I thank the person who hung up on me after explaining my problem. Anyway I have email saying this has now been cancelled. I have now got my refund of £26.50, but item cost me £29.00 ? Called again to complain about refund,to be told I have been charged £2.50 pick up fee. I never had this item delivered. I give up with Next as have used for many of years and the customer service side was shocking.

Excellent service most impressed.

Ordered a three piece suit the waistcoat and trousers were available immediately the jacket would ship within a week no problem I thought.

The waistcoat and trousers arrived in a couple of days after a week I messaged to see if there was an update on my jacket a customer service advisor said “don’t worry it will ship soon” not what I wanted to hear after being told it would ship within a week and I had a wedding fast approaching.

The following day I spoke to another customer service advisor who said they didn’t know if or when the jacket would ship but I could cancel it and re order the jacket. The jacket online said it would ship within a week like the original one I ordered I said to the customer service advisor if there was any guarantee this would ship within a week they could not guarantee this.

So here I am over a week later stuck with a waistcoat and trousers and no jacket AWFUL experience from next and such a disappointment that they advertise things they can’t guarantee to deliver on. Also shocking the first customer service advisor said “don’t worry it will ship soon” with no idea when or if it even would.

Left a very bad taste in my mouth this whole experience after being misled by them twice and will not be giving them any more of my business.

Web site is good, goods they selling all good all 5*

But let down by costumer service and by bad delivery company ussed 1*

-Costumer service very bad,
They using Evri to do delivery the worst company ever
9 out 10 delivery late or never arrive drivers stilling parcels,

Next day delivery paid did not arrive after 1 week,(8 days)

No money,no goods,no solution,
6 days complianed on Next and evri and nobody come to a solution/resolution
200£parcel been stolen by drivers(just because there was parfum inside)
Schedule for delivery 5 times each day been told by evri will delivery today between 19-21 never arrive
After 5 days and after I cancel order and reorder
Evri respons was that parcel returned back to shipper as damage or missing items(after parcel was out for delivery 3 times)
Next won't do nothing (will replace or issue refund )
Last 10 orders never arrive on time

Pay for next day delivery (won't be dispatched till next day and evri next day delivery service on own web show next day delivery service 1-2working day)
Misleading from start!!
And on top off that parcels gone missing because off courier poor service

Until next would use evri as delivery company would not order again
Prefer to pay extra for delivery with other delivery company and get a good service

Just ordered from next and had it delivered. The delivery guy was called David. He was so sweet and polite and obviously took pride in his job. It was delivered to Woolmer Green and I’d love it if he got some sort of recognition. A credit to his job.

I like the choice of clothes and the quality. Service is always good and i'm kept up to date on the progress of my orders.

Ordered a sideboard. Two boxes
Delivered. Started assembly. Realised
By piece 3 it was
Missing. Ordered replacement part. Arrived. Restarted assembly. Realised 12 pieces in total were missing. Spoke to Next. Wrong box delivered….not for the first time. Organised collection and ordered new unit. Confirmation of delivery text. Tried
To book earliest slot. Technical issue…can’t confirm. Tried 5 times. Left it an hour. Tried again. Earliest slot now unavailable. Have to wait 3 more days. Called Next. Can’t do
Anything. Rubbish rubbish company

Ordered in a Sunday, said would be delivered on Tuesday, called again on Wednesday and they said it would come Thursday, called again on Friday and cancelled order and reordered, promised it would be with me on Saturday, just called and they said it would be Tuesday, going on hols in Wednesday, again this is evri, not happy at all

Ordered flowers for my daughters birthday
Were delivered on the correct day but looked nothing like the picture and were drooping and one broken. Would not order again from here.
Never had a complaint before with next but these are a let down