Cider Reviews 

My account has been blocked since few days and I have store credit in that account. I have tried to reach out Cider costumer care in Instagram and through mail. But I'm getting any response so I wrote am email with completely different mail. I got the answer but my account is still blocked and when I tried to reach them again nobody is replying. I don't know what about my store credit now.

The assistance was fantastic

great customer service, detailed website and vast selection

Great fast customer experience

love cider! and their customer service is top tier!

Great in app customer service and amazing quality with constant deals! Delivery was relatively fast with no damages or issues with clothing

Very good kundenservice!! They helped me directly and solved the issue

Wonderful experience, really helpful customer service, they took care of my order and as always the delivery service is very quick.

Account wrongfully blocked with unused coupons. My account was completely blocked by the automated system for no reason. I have unused coupons and rewards on my profile that I want to use, but I am now locked out of both the app and the website. Customer support via email is not responding. Please review my account and unblock it. My registered account in cider appl is Selma Muhović. And i wait reply 30 days or more.

Connected quickly with a person that was able to help me and not leave me to figure it out on my own

Cider customer service is the best! An item was stolen from my building and they quickly re-sent the item! Thank you Cider! The best!

Order got stuck in customs, I was told i would receive a refund three separate times. Each time it never came, they would say it was reshipped. After multiple times saying i do not want a reship but rather a refund, I received the same message that a refund was on the way. I have yet to receive my refund after multiple attempts.

Nice customer service！

I run to an issue with my returns and refund. Thanks to their costumer service my issue resolved in less than an hour. Thank you Radiant for personally handling my request!

I have ordered once from Cider before and received my package as expected with no issues. This time, I entered my address wrong. They tried to deliver on October 18th, I called the delivery man back after 3 minutes and he did not respond. Cider emailed me, and I updated it with them the 19th. Gina said they’d update the address with the courier and to wait 3-5 business days. On October 26th, 5 business days later, my package had still not gotten delivered and I needed it for the 31st. I contacted GOFO the 26th, but it was too late, so they contacted me with their AI bot and I updated the address with the courier for the second time. My package shipped in 2 separate orders, so the courier decided to only change 1 of the addresses. The package I needed the most got returned to the sender on the 28th, after I’d updated my address with both Cider and GOFO. Once I realized the order had been sent back, I reached out to Cider again. Their customer service agent, Radiant, had the audacity to tell me I should’ve contacted them sooner because there was no way I’d get my package by the 31st now. I sent proof that I took the necessary measures to fix the address and was finally able to be connected with someone from logistics. We were still going to try to get the 2 packages to me and he said he’d contact GOFO about the one that hadn’t been returned. I called GOFO the 30th to make sure the one that wasn’t returned was coming. They told me they returned it to the sender the day before. I went back and forth with Malcom from logistics because Cider refuses to provide overnight or fast shipping to customers that they make empty promises too. The only thing Cider did right was give me a real apology, but I had to ask for that too. There needs to be a way for them to deliver packages last minute when the agents don’t change the address they said they would. No one was willing to give me a faster shipping time once the package made it to the states. GOFO and Cider ruined my favorite holiday of the year. On top of that all, they want me to take time out of my day to further inconvenience me by returning the packages if they are delivered after the 31st and refusing a refund until they are back in China. Malcom from logistics failed to respond to me in the allotted time, so thankfully my Bank is taking care of this and actually helping me, which Cider and GOFO failed to do time and time again.

Well, not a great experience. So far. I received part of my order at the front end of the shipping window estimation, which was great!The second part of my order, however, has been stuck at “in transit” with no updates for 11 days, with the last update saying “customs inspection”… 11 days ago. 6 days ago I made a customer service request for Cider to look into the missing portion of my order. I received an email the next day confirming they were looking into the matter, but then the following day I received an email saying that they closed my customer service request ticket and the issue was resolved. Issue was not resolved and now on the 12th day of my package being stuck at customs I still do not have an update and they’ve since opened two more tickets, with no new movements or updates. It’s three days past the latest shipping window date they gave me. I’ve asked for a new shipment to be sent, multiple times. I’ve asked to be reimbursed, multiple times. The only answer I get is: Tickets are still assigned for follow-up. The current delay review recommends allowing a few more days while the carrier is urged to deliver; it hasn’t flagged the package for an immediate reshipment or refund. The answers I’ve been getting are the same copy and paste AI non-answers as others have clearly stated in their own reviews. I as well been offered 5% off my next order as a “sorry” for never receiving the items from my first order. I am inclined to agree with others on … why would I order from them again when I haven’t been reimbursed or had items reshipped … nothing has been done other than I continue to be told to wait a few more days for the missing items.