Dam P.

As always great service, very quick shipping. And very competitive prices.
Thanks

Very good, informative, well educated in services they offer, and very prompt to assist with any queries.
Thanks

Purchased the game, got the code immediately, redeemed without issues, good vendor.

I would strongly recommend Heavins for any of your shopping. Celine was extremely helpful and helped us with bit of a frustrating situation, and made the experience amazing.
Thank you very much, and I will definitely shop with you again.

STAY VIGILANT, SELLING USED WATCHES AS NEW!!!

Inspect the condition of your goods & check watch manufacturing dates prior to commiting to any purchase, as they are selling used stock as new!!!

I have ordered a Longines Master Collection Chronograph with Moonphase 40mm, during their sale event. Website did NOT state that the watch was used or even a display unit, as later claimed by the owner.

Paid 2800 from 4000 MSRP, watch has arrived today, and upon opening, it clearly shows a HEAVILY USED unit, deep scratches and scuffs all over the case and bracelet, along with grime on the clasp, on top of that, the date on the box was 04/2021 pointing to 5 years old heavily used watch, that does not have any warranty anymore, and most likely requires immediate service!

I have immidiately contacted the shop via phone and was advised to email Richard on his work email along with pictures of the watch, and so I did.

Within 20-30 minutes i received the most unproffesionnal response, and I quote 'The watch was on display as all new watches are in a retail environment. If there are any scuffs I do apologise that they were not spotted'

Claiming that they have personally inspected the watch, and that they are 30+ years in the business, and that they would have spoted if there were any scratches.

The only solution offered by Richard, was for me to arrange the return, and they would refund me after they receive the watch back, no mention of fixing the issue or replacement, no!
As a matter of fact they said they will not check if there is availablity.
Only a straight forward insults by telling me that the watch left their shop in good condition, insinuating that I might have caused the damage! saying, that they are extremely happy that I will not be one of their customers in the future.
Lying to me by saying that ALL new watches are on display.
All of which is extremely unprofessional, and does not correspond to a luxury timepiece dealer.

If that wasn't enough, the owner of the shop, shared my personal details taken from the invoice, on a personal post on social media as a reprimand, and despite me asking to remove my details twice, they failed to do so, which is a serious breach of GDPR law, which has been now reported to GDPR commisioner.

All of the above, only because I have complained that they sold me a USED watch as a NEW.

CCPC report has been submited, and official complaint with Longines Switzerland has been made!

I have been collecting watches for many years now, and it is a first time that I am being treated this badly!

Unfortunately there is no option lo leave 0 stars.

Ordered a new DAC for my PC, they had by far the best price compared to other retailers, and on top of that it got shipped the same day and I received it on the next day in the afternoon, from Germany to Ireland.

Great price, extreme shipping, I'm very sattisfied.

Danke Schoen!

I have pyrchased from the website multiple times, spending a LOT of money on the LP's.
They are always well packed, good priced and quickly delivered, if any hickups the CS is there to help immediately making the whole experience even better.
Shame I cannot register to use my aquired points, but it is not the end of the world.

Great shop and quick shipping.
Thanks

WOW!!!!
Richersounds definitely sets the standards on how buying anything should look like.
Communication 10 out of 10
Customer Service 10 out of 10
Shipping & delivery 10 out of 10
Resourcefulness 10 out of 10
Kenny not only found the product that was out of stock, but also made sure that it got delivered the next day, very well packaged and safely delivered 👏.
Big bravo to Richersounds and the team for being extremely polite.
You guys are outstanding, and definitely set the bar too high for the competition!
You just gained a lifetime customer!
Thank you once more.

WOW!!!!
Richersounds definitely sets the standards on how buying anything should look like.
Communication 10 out of 10
Customer Service 10 out of 10
Shipping & delivery 10 out of 10
Resourcefulness 10 out of 10
Kenny not only found the product that was out of stock, but also made sure that it got delivered the next day, very well packaged and safely delivered 👏.
Big bravo to Richersounds and the team for being extremely polite.
You guys are outstanding, and definitely set the bar too high for the competition!
You just gained a lifetime customer!
Thank you once more.

Ordered ND filters for my drone.
They were supposed to arrive on a specific date, they failed to deliver for over a week from initial date.
But that is understandable, one of the kind workers, has assured me, that due to the delay caused by the company, that they would ship it to my place without an extra charge, happy with the solution I want home and waited and waited, another week passed and no information nothing.
Upon ringing the shop, they said that it is ready for collection and that they will not ship it.
So after 3 weeks of waiting, I was forced to drive there once more just to pick up the filters, not very happy with all experience, but happy with the product hence 3 stars instead of 1

Avoid this individual, they claim to be professionals, yet they lack basic communication skills and courtesy, or respect as a matter of fact.

The person who came to wash my neighbors home, decided to use bleach, and not informing anyone about it, he bleached my car and acted like nothing happened, forcing me to run and wash my car.

If that wasn't enough all the dirt from my neighbors house, was washed to my house, and again he acted like nothing has happened and casually left without any care whatsoever, leaving my backyard and rear wall including windows in terrible condition with all the grime, moss and rust from my neighbors pergola and walls allover my place.

Again lack of professionalism and respect, and that will be reported.

I ordered a Karcher K7 which unfortunately arrived damaged on Wednesday afternoon — something I understood wasn’t necessarily the retailer’s fault.
I contacted customer service they asked for photos and an email to be sent to them, I did and next morning they arranged a return; when discussed about a replacement or refund I decided in the end to go for a refund as they could not ship a replacement on time so I could receive it asap, at that time I was told clearly over the phone that my refund would be issued upon collection of the item by the courier on Friday.

The item was picked up as agreed, but the refund never came through although they confirmed again to me on Friday that they would issue the refund on that day.
I emailed them on Monday as no notification came through to my Revolut account and was told they had received the item and the refund would now be issued — but still, nothing by Tuesday morning.
After yet another call, I was told by a different person that they will check what happened and take it from there- which I explained to them needs to be rectified by 12pm the latest and that someone needs to ring me by then.
I returned the item as agreed and had done my part as a customer.

Eventually, someone else called me back and confirmed again they would issue the refund (Tuesday morning) — five days later.

In the meantime, I had to spend €600 on top of the €550 to source the item locally and make up the difference in cost, all while chasing the company for my refund - and not everyone has the luxury of spending €600 twice in a week.

What disappointed me most wasn’t the damaged product — these things can happen — but the lack of transparency, delay, and poor communication around the refund process.

Honest customers deserve better treatment, and I hope the company takes this on board.

Great company with competitive prices.
Shipping was also very fast.
Thanks

I have had multiple issues with this company, starting on them trying to force charge me twice for customs for the same package, and even daring to theaten me with debt collection agency for custom charge that I have already paid for! and only after telling them that I will sue them they found the payment confirmation, disgracefull! To the obvious one when they delay the package forever or even it gets lost, countless hours on the phone, only to be told lies one after the other. I wonder how this company even remains functioning with such a bad feedback.
Complains department isn't helpful at all so don't bother.

We should all sue the company as a group and put hem out of business for once! The only way they would learn they lesson!

AVOID like hell!!!

I would choose ComputerUniverse over any other store.

They got stock, they allow you to purchase and ship the stuff immediately after the purchase unlike the Caseking who took my money and later said that they are unable to control their stock therefore they cannot know when their stuff is available or not!

Really appreciate the fast service from ComputerUniverse.

All the best

I wouldn't recommend Currys even to my enemies. I purchased few appliances for total of 4k euro. They lied to me regarding warranty on the TV I bought Samsung S90C.
Upon purchase I was informed that I have to register the TV with Sammy and that any warranty is through them for the period of 5 years.
Upon coming home my wife tried to register the TV only to be told that Currys is not supported by Samsung and that I only have statutory right of 12 months warranty.
We were trying to contact the customer service for 3 days to get it sorted.
After speaking countless times to support probably based in India as jone of them could understand us nor communicate in English we finally got callback from the store we purchased it, the person on the phone was polite and tried to convince us that we have the 5 year warranty, but it is with them, which is helpful, however they only offer few of the benefits that Samsung offers. Currys doesn't offer burn in warranty and after speaking with Sammy representative they confirmed that Samsung offers burn in warranty in their standard 5 year warranty.
Also Currys doesn't offer in home repair like Samsung does, every time you have to travel to the store just to book any potential repair.
I'd say stay clear of Currys.

Extreme dissapointment!!!

I have placed the order on the website for a MSI 4080 Super Suprim, card was showing in stock and immediately available upon ordering.
I have placed the order, the confirmation email came, few minutes after I received an email that my order is now being processed.
30 minutes later I receive an email that the product I ordered is no longer available and that there is no ETA and it can takes months until the product comes available, I have sent an email to the CS to request the clarification and received email Back from Customer Support that pretty much repeated the previous automated email, no compassion no sorry nothing, no response as to why they would take my money for a product they do not have, no any kind of response to my questions regarding the order!

If a company that big cannot manage their stock nor are capable of doing their job correctly, they should let us know upon ordering, now over 1300euro are bound and I cannot go to a shop that actually has the availability, and due to caseking I most likely will miss getting a new 4080s card!!!

Extremely unhappy both with their online stock management and their extremely poor customer service team.

Update as of 1/02/24 They have cancelled my order but said that cannot issue the refund immediately.
They are just making sure that I will miss any possible available 4080 super, only because I left negative review.
***Funds refunded after opening a case with PayPal

Take your money elsewhere and don't waste your time with Caseking.de as if you decide to leave them a negative feedback they will hold your money for as long as the can.

The only thing you will ever receive from Amazon is to be treated like rubbish, you will get anxiety, stress, anger and not what you have ordered, all of the representatives will only lie to you thinking that you are dumb and believe what they say.
I have spent substantial amount on a computer part that keeps being delayed and delayed and when I requested the order to be cancelled and my funds refunded they say we 'cannot' (Over 1k EUR).
So not only they didn't end to their side of agreement by delivering the goods, they also hold my funds against my will and without my consent.
From now on I will rather support local business than feed this monster, people have to realise that it is not money we pay them with, it is our life, for me 1k is 10 days of hard work, so now they hold 10 days of my life without my consent.
If we all don't stop feeding that terror machine one day there will be no small business to support, better to realise it now!

I have placed multiple orders on this page for over 1k in total, my first order was being delayed for over 10 days to get shipped (THANK GOD).
*Upon receiving the first order I have realised it was a counterrfeit part, contacted them and they tried to convince me that it is all good and safe to be used on my car, the part had all the numbers and markings grinded off, and they would try to convince me that it was a manufacturers defect. (I have shipped it back on 1st of april and still no word of a refund)
*Upon receiving my second order, again the same story, the original box has been clearly resealed and the parts inside were counterfeit, again all the part numbers were grinded off, contacted the support and again same story trying to convince me that it is original and perfectly fine to use it and that the grindings is a manufacturers defect. again parts were shipped back on 1st of april and still no word of refund.
I have contacted the chat multiple times, and most of the time agents are RUDE and will make you feel like it is your fault for all that happened, sure, it is my fault that they sell cheap chinese knocoffs!
* If you decide buy from them make sure you have a lot of money spare for when your car brakes!