computeruniverse Reviews 

computer universe sells used and obsolete items as refurbished without checking them(ive got an additional HDMI cable in the box ive confused for the original), then saying now you have to keep it, after one suggests any other solution than shipping it back so they can ship it out once again hoping someone will keep it, they removed the reship ticket and said now you have to keep it or ship the 12kg parcel on your own cost if you want anything

They keep sending my item to my old address. I created a ticket for it before they even send and letting them know my new address, wrote to them from eBay and they keep ignoring. I have been waiting for my item for 3 weeks now!

Very bad customer service.

The laptop arrived fine but I would recommend they send it with an additional box with the laptop box inside as it can be stolen easy with the laptop branding on the box and the box is not that safe from damage also the shipping price to Ireland from Germany for UPS Standard is high, it costs €49.99. I did get a good deal on the laptop and it arrived fine but I would recommend these two things.

Zero communication

I bought a household item from them and then heard absolutely nothing for a week. No shipping confirmation, no update, nothing to tell me whether they had even sent it.

I tried contacting them, but still got no response. In the end, I had to go through PayPal, who luckily gave me a refund and I got my money back.

The complete lack of communication made the whole experience feel very untrustworthy. I definitely wouldn't order from this business again and can't recommend them.

I made my first purchase on a web shop and had an unpleasant experience. I ordered an AIO computer at a special price, the next day I was contacted by sales support and told that the computer was no longer available. The day after that, they put the same computer back on sale and raised the price from €1,686.55 to €1,959.00. For me, this is pure fraud because the ordered computer is still available even though the service stated that it was no longer available. Very bad!

Bought some computer components here last week. The website has a huge stock, and the prices were pretty competitive compared to local stores. Everything arrived in just a few days, well-packaged and working perfectly. Will definitely use them again.

I cannot recommend Computeruniverse based on my experience.

I placed an order for an AMD Ryzen 7 9800X3D and received an order confirmation. After that, communication became extremely frustrating.

Customer support did not respond to my emails for several days, and I was unable to reach them by phone despite multiple attempts. I also requested to cancel my order, but instead of receiving a response, I only received an invoice and a shipment notification.

What concerned me the most was the payment process. My bank showed multiple card authorisations from Computeruniverse/Cyberport, including one authorisation that did not match my invoice or any item in my order. This left a significant amount of money temporarily unavailable on my account.

In contrast, I placed another order with a different retailer the same day and received shipping confirmation with a tracking number within a few hours.

I hope my issue will eventually be resolved, but based on my experience so far, the customer service and payment handling have been very disappointing.

Again, another cross border purchase - everything went smoothly and shipped in time.

I could write a bible with everything that went wrong with my simple order, but I'll spare you and just share what happened.

I won't be making that mistake twice.

Their "available shortly (2-5 days)" status? In my case it turned out to mean 2-5 months — if you're lucky.

Phone support hangs up on you after about 10 minutes. To actually reach a human I had to call back 2-3 times and sit through the full 10-minute wait each round. Getting picked up felt like winning a small lottery.

Email support took over 7 days to reply, and the coordination between email and phone is non-existent. You can solve your issue on a call, then watch them un-solve it a week later when someone finally opens your email.

They still haven't refunded my delivery fee.

Bought wrong card, wanted to return cancel it they said you can't do that, refuse the delivery. Ok i will. It was being delivered to my friends house so i told him don't take it, but the delivery drivers there don't even do that, they just left the items in front of the apartment for anyone to take, also ones package was beaten a bit. Then i told my friend ok, can you go return it, i wanted to try the same way it was delivered by DPD, but nothing worked when you tried to arrange a return. Then he went to DHL and returned it properly, in a few days it says it was delivered to their storage. Then i asked for return again and they keep saying it wasn't delivered to them and to check with DHL and make an investigation, and i did that twice and after the second time they say that it was delivered and that they can't do anything about it. So now it's just back and forth with ComputerUniverse where i ask for return and they refuse, and it's not a small amount of money for me i am not from Germany

I had an incredibly frustrating experience with computeruniverse regarding a warranty claim for a Dreame L40 Ultra AE. It took 75 days and constant pressure to finally receive a refund.

The Timeline: Claim initiated Feb 1; refund not processed until April 17.

The Contradictions: Tracking confirmed delivery to their warehouse on March 7, yet they sent multiple emails for weeks claiming they "had not yet received any goods".

The Stalling: After promising a resolution in "one week" on March 23, they went silent and were still asking for "patience" in mid-April.

I only secured a refund after threatening escalation to the European Consumer Centre (ECC). Avoid this retailer if you expect professional warranty support.

Terrible experience. I payed 49,9 EUR for delivery and it hasn't yet arrived for 7 days. Also DHL is terrible.

1 star – Avoid this shop!
Ordered computer parts on July 14, 2024 (Order #2600155994, total ~€1420), including 32GB G.Skill Flare X5 DDR5-6000 RAM (€114.95). Delivery to Latvia.
One parcel arrived damaged ~20-25 July 2024, RAM missing (slipped out through tears in packaging – photos sent). Reported immediately on July 29, 2024 with photos, called support (+49 6172 39170) – they explained how to claim and assured processing.
After that – complete silence for over 1.5 years (August 2024 – January 2026). Called multiple times – no answer.
February 9, 2026 emailed again in the same thread. Only on February 24, 2026 Volker Schmidt-Moritz replied: "cannot find previous emails" (only internal note from 29.07.2024 exists), asked to resend photos, offered only original €114.95 refund.
But all correspondence was in one continuous thread – I always replied in the same email chain, including previous messages. Their "no emails found" is just an excuse for ignoring.
Resent photos, explained the ignore period (waited after their instructions, called – no answer), proposed compromise: replacement with equivalent RAM shipped to EU address (Germany/Poland, I provide address & cover extra shipping), or compensation at current price (~€400-500 now) + goodwill for delay.
After my responses – ignoring resumed again. No replies.
They constantly drop customers: long silence after report/calls, short reply with "no emails found" excuse, silence again. Due to their delay, carrier claim expired, and now I can't replace the part at reasonable cost.
Worst support experience ever. Avoid computeruniverse.net if you value your money and time.

I purchased a WMF kettle from ComputerUniverse on December 1. Within just one month, the lid broke completely, an unacceptable failure for a brand-new product.
I immediately contacted their customer service. They informed me that I would receive a response within five working days. That deadline passed without any reply. I followed up again, and was completely ignored. No response. No update. Nothing. This level of service is unacceptable. Instead of addressing a straightforward warranty issue, they simply stopped responding. It feels as though their only interest is selling the product and collecting the money, after that, the customer is left on their own.
This is a deeply disappointing experience and reflects extremely poor customer service standards. I strongly advise others to avoid this unprofessional and customer-unfriendly company.

Wrost company ever i pre order one OLED monitor to Cyprus ..after i get email and said i will get the monitor 20 february no problem for me to wait..after 2 days i get another email saying i will get the monitor 18 february .so everything was fine the price was 629 euro..arround 10 february the price changed to 599 and the status was..available in 5-7 days .but didint bother me at all.then 17 february i get email again and my status from 18 february changed to delivery uknown..i call them ask them and say they dont know when i will get the order....i was waiting 24 days..planing to get my monitor arround 20-21 february like they told me and sudenly they changed my order to delivery date uknown the day before they send me the monitor..so i am with no monitor 20 days and now i have to order another monitor bcz this company is so bad...avoid this company at all cost better spend little more money to buy from amazon rather this shitty company..ALSO even if they have international shipping..they phone line speaks in german and u dont understand anything and u have to wait 10-30 min to get answer i mean if u send international at least have a choise for English langauge in the telephone number end of story i asked refund and i am not gonna even touch this company ever...may be its good for local german people but as international is so bad...and u have to call them for costumer service bcz by email they dont answer .and also u have to wait in line 10-30 min and also they speak only germans so u dont know what number to choose in the phone number Wrost I never had problem with amazon german this is the wrost ever (i never write bad review but for this company u must know..

They were holding my money for 1 month. Had to wait for every response more than 1 week.
After receiving the bank transfer they never issued an invoice.
Only after I filed a criminal report to the State attorneys office in Dresden they decided to return the money.
I think the whole page is scam.

No tracking code, no delivery and no customer support response. Avoid ! Ive lost money ordering an item that just disappeared.

Never order from them.
I placed an order and they never replied. They are simply scammers.
They sent a generic email saying the order is being prepared for over a month.

They are sending me the parts individually, two parts are still missing. No response to my inquiries and lying about their stock in the emails and on the website!

Ordered a Monitor at 7.december.2025 because it was listed as shortly available. What followed was 7 emails thst just told me a later estimated product arrival to them. In the meantime the product still says an estimated 6-10 buisness days on there website what is just a straight lie at this point. I had to wait 27 Minutes in the customer service waiting quere just for them to tell me everythingis normal with the delivery and it just has some delivery difficulies. And surely on the now promised date it will arrive. Spoiler I got another email with a later delivery date of them recieving the product so not even the delivery date. That is now 4. Feb. 2026. Also, you have to eather wait for customer service or write them a email to cancel your order. You cannot do it on the website. When I could give 0 stars, I would. Because I would recommend not buying from them. The rist is just not worth it.