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Caseking Reviews 

4,158
•
TrustScore 4.5 out of 5

4.6

Computer Store
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Rated 5 out of 5 stars

I've ordered a few times from Caseking and I love this site. The only problem is that I live in another country and every time the the delivery company doesn't get my address or phone number and I hav... See more

Rated 5 out of 5 stars

Excellent and fast service!My order from Germany was shipped on Monday and arrived in Cyprus on Thursday. Extremely quick delivery and everything was in perfect condition. Highly recommended! ⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

Caseking is the place where one can be sure of German precision and quality. Really supportive, accommodating staff and great service culture. The products delivered at the appointed time. And special... See more

Rated 5 out of 5 stars

a great upgrade from my wired Deathadder V2 mouse. Though still having it for a couple of days, it's a substantial performance upgrade with the multiple polling rate and sensitivity features. Haven'... See more

Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer Desk Store
  4. Computer Hardware Manufacturer
  5. Computer Software Store
  6. Screen Store

Written by the company

Caseking is a Berlin-based online retailer for PC hardware and custom-built systems, serving customers across Europe. Our focus is on helping you make confident choices and on delivering a reliable experience before, during, and after your order. In the coming months, we are placing even more emphasis on customer experience. This includes clearer product information, more consistent communication, and support that follows your request through to a resolution. We are strengthening internal processes across service and fulfilment to reduce friction and improve reliability over time. We share practical guidance for upgrades and complete builds, with the aim of making decisions easier whether you are gaming, creating, or working on your PC every day. Customer feedback matters to us. We review it closely and use it to prioritise improvements in our processes, communication, and support. Our goal is straightforward. A calm, transparent purchasing journey where you know what to expect, get answers when questions come up, and can rely on the support you receive.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(4,158)

1,900 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

good website

i like it because shipping was fast, packaging was good, and they even gave me a candy. overall all there are a lot of good deals

28 August 2026
Rated 1 out of 5 stars

Delivery issue

After8 business days, I still haven't received my package, customer support and UPS still can't even provide a timeframe

20 August 2026
Rated 1 out of 5 stars

The choice of their own logistic…

The choice of their own logistic parners is hectic.
Bought item from them, and Everything seems fine until the final step : receiving the item.

First attempt/day to delivrer : item nom show, no excuse. Whereas i waited home all day long.

Second attempt/day to délivrer : I had a business Munch, not available but had nom way to inform the delivery company.

Third attempt/d'Ay to délivrer : waited all day at home, nothing delivered, no excuse received but a new date for delivery...

The delivery company has all contacts from me. I have none of them.

It a nightmare. As this trend, the item will go back to caseking and i'd have to resquest reimbursment substracted the delivery fees of 12,99€ (!?). Quite a hight fees for just shit.

24 August 2026
Rated 5 out of 5 stars

Good experience overall

I've ordered a few times from Caseking and I love this site. The only problem is that I live in another country and every time the the delivery company doesn't get my address or phone number and I have to call and solve this problem. But overall I will 100% order again from here, great deals and great customer support.

24 August 2026
Rated 5 out of 5 stars

The service was good

The service was very good, and I received quick responses from customer support. My order arrived very quickly, and the delivery was also reasonably priced, which was great.

The only thing I found disappointing was that the prices suddenly increased by a very large percentage, which was quite unpleasant. I also didn’t like that I didn’t receive an email notification regarding the advance payment.

Overall, I really liked the website and had a very positive experience. The customer service was excellent, they responded very quickly, and the whole ordering process was smooth and convenient.

24 August 2026

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