L Harris

Excellent quality
Fantastic service

Always goes the extra mile to find us and deliver right to the door.

Glyn Hopkin Kia Romford
After a horrendous experience at Glyn Hopkin Kia East London (see previous review) we headed to GH Kia Romford.

From the moment we arrived the experience was completely different - in a good way!

We were greeted by Jon who was both professional and friendly. He was helpful and knowledgeable and took the time to understand what we were looking for and what we needed.

He won our business and got the sale and we highly recommend him / GH Kia Romford.

Post-sale, follow-up communication has been superb - Jon has kept us updated in real time about our purchase, assisted with post-sales paperwork and made sure the whole process runs smoothly.

Highly recommend GH Kia Romford (and Jon)!

Glyn Hopkin Kia East London - complete lack of customer service - dreadful experience - AVOID

Visited today looking to buy a used Kia Sportage that we had seen on the website listed as available at this dealership.

We were completely disregarded by staff when we walked in so approached chap 1 at his desk and asked if he could assist. Response was a very disinterested no and to wait for his colleague. Two colleagues then returned to their desks, saw us, ignored us, carried on their most definitely non-work related chat, joined by chap 1.

After several minutes I approached the trio and asked if any of them could assist us or if we should take our business elsewhere. After much eye rolling amongst themselves the female adviser said she would be with us in a minute and did eventually sit down with us very briefly. However, her level of disinterest and her poor attitude - coupled with her absolute apparent lack of even basic knowledge about the vehicles she is supposed to be selling - meant we swiftly left, having identified a possible vehicle at Glyn Hopkin Kia Romford. See separate review on that experience.

The 3 staff we encountered at Glyn Hopkin Kia East London were: Unprofessional. Immature. Incompetent. Disinterested. Do not give them your business.

Go 20 minutes down the road to Glyn Hopkin Kia Romford where the staff really deserve your business - see separate review.

Excellent Customer Service!
Very responsive to email request for assistance with delivery of an order and excellent communication.

Jonas initially responded to me within an hour or so and then Louise took over and stayed in touch for several days with updates etc. until delivery was completed.

Refreshing to be dealing with real people rather than a bot and to have such proactive engagement; particularly Louise who tracked my order and followed up until she was sure I finally received it.

Can't comment on the product yet but customer service is flawless!

Ordered a bench seat from RD on Saturday & super quick despatch for delivery on Monday. However, dreadful problems with DPD who failed to deliver the item on 3 consecutive days. Spoke to RD customer service and TBH didn't expect much but they were exceptional. They cancelled the original order and replaced it for delivery to an alternative address, processed a refund for the original order within 24 hours and despatched the replacement item within 24 hours. Amazing customer service. So rare in this day and age of dealing with ChatBots etc.

FINAL UPDATE:
Yay. I finally received a replacement for my order. The positives: the bags (80th birthday gift for mum - the time sensitive one, mothers day gift for MIL and cheeky gift for me) are lovely and I agree with the positive reviews about the products. The bags are very well made, clearly real leather and I will be delighted to gift these to our mums. The straps are also great.

In terms of experience, it was very disappointing. Getting initial engagement with the Team was difficult - and I only got responses after posting on here and Instagram begging for help and sharing my poor experience. Once I had engagement communication was still intermittent and when a replacement order was despatched the tracking details did not work for 2 days which caused more stress that the same thing was happening again...

I accept mistakes inevitably happen in businesses that rely on 3rd parties to ship their goods. Whether this was really a Royal Mail issue or my original order was never actually despatched I will never know. I AM grateful that the team managed to get the order to me today but it's been a difficult few days.

Most reviews are overwhelmingly positive so I was obviously unlucky. S&S team, lovely products etc. but when things go wrong, do better at communication.

I have improved my review from 1* to 3* to reflect receiving the order just in time and the quality of the bags. Had my order actually been despatched on 16 February when you said it was (and therefore received by 18/19 Feb) this would be a 5* review.

UPDATE:
No response to this review.
A cut and paste email from S&S this morning blaming Royal Mail.
All follow up correspondence completely ignored.
Order not replaced,
No update provided.

“Charlotte” - if you actually exist which is very questionable you need to do a LOT better.

I really don't like to write negative reviews and particularly about a small family business but I am DESPERATE for engagement from Sofia & Spritz and note that they do appear to take note of bad reviews so MAYBE this will make them respond to my email and pleading for help from them re my order...

I placed my order on 15 February and need to receive it by 25 Feb ideally 26 Feb (morning absolute latest) as it is a special birthday gift for my mum. I was encouraged by very positive reviews and the company's claim that they despatch within 24 hours, their great shipping policy etc. Also all items purchased stated they were in stock.

I was very encouraged to get a Royal Mail tracking number on 16 February - but since then the tracking continues to state that Royal Mail is waiting to receive my order from Sofia & Spritz. I have emailed S&S explaining the urgency and requesting an urgent update on my order. Despite claiming to respond within 24 hours / 48 hours max when busy I have had NO response whatsoever. You also get an automated receipt which instructs you not to follow up as you will go to the back of their queue again... VERY FRUSTRATING and of course there is no phone number to call.

SO SOFIA & SPRITZ, PLEASE will you respond to me by midday on Monday 23 February with an update on my delivery. If you CANNOT ensure that my order - or atleast the part that is the special gift (the Shadow Blue bag and free bits) - is delivered to me this week then I want the whole order cancelled and a refund issued immediately and you should note that you have left me precious little time to find an alternate gift for my mother which is incredibly poor behaviour for a business that claims it runs on family values.

I will of course update this review - either positively or negatively - depending on response from S&S!!

Items not received and no explanation provided. Estimated delivery was 3 February. My account just says delayed but you’ve taken my money.

Very poor indeed

The customer service experience was excellent

I ordered some products for Xmas gifts and they were despatched very quickly but then appeared to be lost by EVRI

I contacted Customer Services who replied promptly and asked that I allow a few more days

When package still didn’t arrive they quickly despatched a replacement using a different courier which was quickly received

A week later the original order was delivered to a collection point by EVRI

I let customer service know and they very kindly told me to keep them at no charge

I look forward to trying the products for myself! And big thank you to Fabi for the excellent customer service

Appalling EVERY TIME

First delivery said it was delivered to our address and signed for by “ALI”. No photo but nothing delivered to us or any neighbour (block of flats) and no one called Ali here

Supplier was great and sent replacement item (presumably under their insurance as value over £200)

The exact same thing happened with the replacement- again signed for by “ALI” at our address according to UPS

This time some neighbours suggested we check at UPS collection shop even though info did not say it had been taken there as they’d had same issues and found items there

We did this and BOTH items were located although we had to be very pushy to get “ALI” to check his vast haul of “lost deliveries”

Today another neighbour had exact same issues- that’s 6 deliveries for one block of 46 flats just this week and many others have confirmed “lost” UPS deliveries at our building

At BEST we have an incredibly lazy driver on this route who never attempts delivery and just dumps everything at a collection point without bothering to even say that’s what he’s done

Or more likely this is a scam between the UPS driver and “ALI” and “lost” stuff is being flogged

Complained to UPS but heard nothing - clearly they really don’t give a damn

“Delivered Exactly”?! Farcical slogan

Driver (Emanuel according to updates) did not ring intercom. Instead threw parcel over a car gate into an outdoor communal car park where item (silk blouse packaged in paper wrapping) was damaged by weather

Delivery update claimed “appropriate location” - car port?!?!

Found by someone passing who brought it to me

Immediately sent complaint to DX who boast of their commitment to “delivering service excellence, our quality of service is of the highest priority” and state that feedback is taken seriously and will be responded to swiftly…. - one week on and I have heard nothing from DX.

Do not believe the marketing BS -utterly appalling - do not use

Straightforward to use. Retained my quote which was helpful and avoided having to re-enter all the info. Fairly priced.

I pre-ordered and paid for blouse on 12 November with estimated despatch date of 22 November.

Having heard nothing I requested a delivery update today (25th) to be told they accepted my order “incorrectly” and the item is not available. I now have to wait 5 business days for a refund.

It seems if I had not followed up Baukjen would not have delivered the order and nor would they have proactively told me of their error and refunded my money.

Assuming my refund arrives by 30 November, they will have had my money for 2.5 weeks with no intention of ever providing the goods. Nice money making scam….

Shop with caution! I will not be returning to a business that cannot be trusted.

Very quick to start providing updates within few minutes of outage. Kept updated with timings and explanation for the outage which was quickly resolved. This is an excellent service

Always polite and friendly and deliver carefully to my apartment

Excellent service from placing of order to delivery of items. Great communication. Highly recommend

Excellent service! Courier was on time, polite and friendly. Very kindly carried the delivery upstairs for me as too heavy to manage myself.
Highly recommend

So easy and straightforward! Took less than 30 seconds!