Boden UK Reviews 

83,241
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 17,749 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the clothing, noting stylish designs, soft materials, and wonderful fits that make shopping enjoyable. People consistently mention that packages arrive promptly, and many find the online ordering process straightforward and very convenient. However, some customers also noted issues with the delivery service, mentioning delayed parcels and careless handling by carriers. A few other people also felt that certain garments suffered from sizing inconsistencies, unexpected material flaws, or poorly fitted linings. Others expressed frustration when parcels went missing or were left at incorrect locations around the property.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great quality materials,... See more

Delivery service

Clients share satisfaction regarding the delivery service, often noting that parcels arrive very promptly and... See more

Order

Customers had positive experiences with order, highlighting the quick delivery and smooth purchasing process.... See more

Return policy

Reviewers highlight ambiguous aspects of return policy, with many consumers praising the fast refunds, free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love everything about Boden! Always such friendly and helpful people on the phone and any query is met with a speedy response. I’m nearly always successful with the things I order and I love the w... See more

Rated 5 out of 5 stars

Clothing is always great quality from Boden. Really enjoy the playful designs, especially for Halloween as one of our children loves the spooky aesthetic all year round. Delivery is always super spee... See more

Rated 5 out of 5 stars

Easy ordering, delivery on time. Good quality and fit. For trousers, it’s great to have such a variety of sizes - 3 lengths, and other measurements at intervals of only an inch. This resulted in pe... See more

Rated 5 out of 5 stars

Great quality, soft denim relaxed jeans. Unfortunately, didn’t suit me and were too big in my usual size. Boden customer care brilliant, as usual, no fuss returns and timely refund.



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

83K reviews

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4.6

All reviews

(83,241)

16,362 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this dress

Love this dress, it’s the perfect dress shape for me, if a little expensive, I wouldn’t consider purchasing it without the 20% discount but it is a lovely design.
Would love to have it in denim please.
Arrived promptly which is always good.

28 October 2026
Rated 5 out of 5 stars

Quality wins!

Delivery was particularly swift. Dresses are always very well made. The sizes are generous so recommendation would be to generally go down one size. Although prices feel steep at times, the quality of the make and fabric explains the cost. The price reductions in the sales always make browsing worthwhile!

28 October 2026
Rated 5 out of 5 stars

My Go To brand

Boden have been my Go To brand for 15 years. The design, quality and fit is still first class, with colour combos and style that always receive admiring comments. Outfits last for years and my favourite coat I splashed out on 8 years ago for a special New York trip, got rave reviews from New Yorkers; I still wear it on occasion and get great comments!
Service is excellent, delivery is quick and the returns system is made so easy for the customer, who they obviously value.
Thank You

28 October 2026
Rated 5 out of 5 stars

Excellent quality clothes

Good quality clothes and prompt delivery. I was a bit surprised to receive order twice and found returns tricky but representative on phone was very helpful.

28 October 2026
Rated 5 out of 5 stars

Up to your constant great standard.

Up to your constant great standard.
Was told approx 6=weeks ago thst thebfooch would be back in November.
It actually arrived at the end of October, many thanks, delighted with it.
Wishing all of you a very Happy Xmas
Merle

28 October 2026
Rated 5 out of 5 stars

Perfect

I think the quality of the brooch was.beautiful the. Way it moved is ideal.

28 October 2026

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