Robert Dyas Reviews 

57,564
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 16,391 reviews, reviewers had a great experience with this company. Customers frequently praise the staff across various branches for being exceptionally helpful, friendly, and always welcoming during in-store visits. Many shoppers also appreciate the smooth online ordering process, seamless checkout procedures, and prompt delivery of their purchases right to their doorsteps. Some reviewers were not happy with unexpected delivery delays, missing parts, and occasional tracking issues when orders were dispatched by third-party couriers. A few other people also felt that certain items fell short of expectations because product quality was poor, did not match website descriptions accurately, or presented occasional service difficulties.

What people talk about most

Product

Customers had positive experiences with product, noting that items such as lamps, rugs, and furniture were... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying widely among consumers.... See more

Staff

Customers consistently note positive experiences with staff, describing them as helpful, knowledgeable, and... See more

Order

People report ambiguous experiences with order processes, reflecting a clear mix of satisfaction and... See more

Quality

Consumers find quality to be ambiguous, with opinions heavily divided on product standards. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering was easy.. the item arrived a day earlier than scheduled..great service. I only gave 4 stars because the quality of the cupboard was poor not Robert Dyas's fault though, advertised as solid... See more

Rated 4 out of 5 stars

Did click and collect online, didn't wait long for confirmation that product was ready to be collected. Went in-store gave my name and ref number that was on confirmation email, and the product was fe... See more

Rated 4 out of 5 stars

Despite reservations on reading other reviews I went ahead & ordered a rug as it was ½ the price as the same one at Argos. Order was despatched very quickly. The only negative aspect is the lack of tr... See more

Rated 4 out of 5 stars

In Artillery street, store most of the staff is very helpful and accommodating, especially Sandy. He weren't there on the day but he is one of the nicest staff member I have know for many year in the... See more


Company details

  1. Electronics Store
  2. Kitchen Supply Store
  3. Lighting Store

Written by the company

Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.


Contact info

4.1

Great

TrustScore 4 out of 5

58K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(57,564)

15,412 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent bulbs

Very easy to order..delivery was excellent and the bulbs I needed were straight from the maunfacturer. Very happy

25 August 2026
Unprompted review
Rated 5 out of 5 stars

My wife’s garden shed

Bought a shed for wor lass,it came on the date a time they said.All components were there to put shed up.All good quality stuff,after putting the shed together really pleased with the outcome.

28 August 2026
Unprompted review
Rated 4 out of 5 stars

How wrong was I ???

Strangely, my visit to the Leamington spa branch was purely accidental. I'm 67 and have lived locally to Leamington spa for all those years. For some unknown reason, I thought Robert Dyas was an expensive shop that I simply didn't require in my life. What a pleasant surprise when I walked in and realised I was so, so wrong. I'm still baffled as to where on earth I got my impressions from. If you haven't been in . . . .go now.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Great garden chairs which were very…

Great garden chairs which were very reasonably priced they arrived very quickly despite it being a bank holiday. Chairs were very challenging to put together but we got there in the end. I’m very happy with them they look lovely and are very comfortable.

4 September 2026
Unprompted review
Rated 2 out of 5 stars

Not delivered to correct address

Poor attempt to deliver, left at another house not my address.
Delivery company stated case closed when contacted as they could not confirm the house the driver dropped it at, and I would need to contact the company I purchased it from not them.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Helpful staff

Easy to find what I was looking for, easy to navigate around the store. Assistant jumped on the till to serve me as the other assistant was tied up with another customer. Very efficient and friendly, transaction smooth.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

This is an excellent company

This is an excellent company, with a huge range of quality stock instore and online. For bulkier or heavier items I often use the excellent delivery service but also use the stores in Witney or Oxford. Now that the superb hardware store in Chipping Norton has closed at the end of its lease, I do wish Robert Dyas would open a branch here.

3 September 2026
Unprompted review
Rated 4 out of 5 stars

Good price

Good price. There are a couple of small concerns with the bookshelf, but at the price they can be overlooked.

1 September 2026
Unprompted review

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