Peter Titmus

I ordered two flamingo plants in a 5 litre pots. The sale was marked down from £29 (expensive) to £9.50 each. When I received the delivery my first thought was ‘it’s ridiculous’. Two plots crammed into a small package, they were cut down in height for the size of its root structure, they were very spindly and evidencing worms crawling through the roots whist being shrivelled and wilting.

The company’s conditions and guarantees are so qualified as the make them worthless. Trying to contact Garden Express is impossible and they are user unfriendly, dismissive and give the impression that it could not care less for its customers.

I have asked for vidaXL, who appear to be a very good and reliable company, to send me a pack of fixing screws missing from a product box. As is fairly typical its chatbot started well but then it hit a roadblock off its own making when it began going round in circles chasing its own tail. All I wanted was a missing pack of fixing screws. When I asked to speak to a human matters went from bad to worse. So I gave up after 20 minutes after getting nowhere.

My plants were wilting when they arrived, having put them in the ground and feeding them the leaves of these trees are shriveling and dropping off. I am now afraid that these trees will die. I now need Roots Plants to help to save them.

The delivery of these plants was to the wrong house. I had the search for these trees but when I eventually found them two of the containers had fallen on the ground.

However, I cannot thank Roots Plants enough as they are an amazing example of what a company should act like regarding its dealings with its customers. As far as Ana your customer care person is concerned I can see that she is an exceptional customer services representative. The manner in which she dealt with my problem and saved me any anxiety as to the outcome of my unfortunate salix tree concerns is very much appreciated; so thank you Ana for your professionalism.

The delivery was not made to the correct address. It was delivered to another address nearby. We had to search for our parcel for 20 minutes. When we found the actual delivery address we had to carry the parcel 200metres to our home. This is quite typical of the poor service of InPost/Yodel who are not as professional as Amazon, DPD, or Royal Mail.

We have always found Octopus Energy both courteous and very helpful. The company is always trying provide its customers many benefits and a good service.

I will not buy from Wayfair again. The fixing using an Allen key was almost impossible. The design of the location of the fixing points on the garden table and chairs is very poor meaning that using power tools is impossible. Additionally some screw holes are not properly aligned. Obviously a cheap Chinese product at an expensive price it took me 1 hour a chair to assemble.

I had heard some bad experiences about this company but having received only 3 out of 4 packages I was concerned but the carrier DX advised that one of the items had been damaged in transit. Within a week the replacement item arrived from Living and Home. I hope that the parasols will be as easy to erect as was the delivery.

In time and plenty of delivery options.

Alert from an initial misunderstanding of the App set up process the procedure, inputting and execution was great. Using Tor is now a painless and easy process which I highly recommend.

It is easy access, very local and well equipped.

Following the disaster of the last delivery, when you delivered a damaged unit caused by your people tipping a very heavy unit on its short edge crushing the Conner of the timber top surround, your guys did well this time with good handling. You need a piano trolly to avoid tipping to remove a sack trolly from under the item.

So easy and efficient. The best place to advertise you vehicle.

I join and in-join as and when at home. The experience is always good. You could provide a continuity record of attendance for those in my position.

Easy, straight forward service. Now insuring 3 vehicles with LV; where is the discount?

This is an excellent service if you want to compare bodywork repair quotations.

When I read the detail concerning this product I was unimpressed. Compared with a cotton bud these things look positively dangerous. Most people who have excess earwax have nowhere near the amount suggested in the ad and this corkscrew would be totally ineffective in such cases. The amount being charged is ludicrous and in any case why would you want two of them? I checked on Trustpilot which confirms this rather obvious scam.

I have to say that the experience has been excellent.

Placed on behalf of my wife Jean Gordon

I ordered Calmiderm from Sanareva on 11/09/20. Nothing was received so I checked the tracking number on Hermes website to find that the consignment had been returned to Sanareva. I called Sanareva who advised there had been a delivery mix up and that it would resend the product for which I had paid £27. Two weeks after the initial order I called Sanareva again on 25/09/20 who said it was awaiting the return of the product from the courier. I explained that this was not my problem and asked Sanareva to resend the product, as promised. The agent was quite rude but promised I would get a delivery within 7 days. I then received a new invoice requesting a further payment with the wrong delivery address. I tried to call Sanereva but discovered it had blocked my phone number. I sent it an email enclosing screen shots from the Hermes website tracking indicating the return order. I said that I did not wish to pay twice for something I had not received. I now know that Sanareva DPD for deliveries but it sent my order to Hermes by mistake. I do not know if this is a scam website but I am not hopeful.