TorFX Reviews 

10,177
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,454 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated account managers for their friendly attitude, helpful guidance, efficient money transfers, and consistently competitive exchange rates. Consumers consistently highlight the smooth, secure online platform and the prompt, professional support provided throughout every international payment process. Though some customers noted that communication could occasionally be improved when trying to reach staff by phone or needing to ask for better exchange rates. Reviewers also mentioned that navigating the telephone system or requesting optimal pricing occasionally required a little extra effort during certain busy times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising account managers for being consistently helpful,... See more

Service

Customers report extremely positive experiences with the foreign exchange service, highlighting reliable,... See more

Customer service

Clients share positive opinions on customer service, highlighting professional and efficient support from... See more

User experience

Consumers find user experience to be positive, highlighting a quick, efficient, and straightforward... See more

Payment

Customers consistently note positive experiences with payment, highlighting fast, smooth, and secure... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Three years with Torfx Needed to find an organisation to arrange currency transfer from UK to Greece to purchase an apartment. Decided to try Torfx having read many 5* Reviews. Not been disappo... See more

Rated 5 out of 5 stars

Ally was extremely helpful and took control immediately, which gave me lot's of confidence. She was a happy person and very helpful to me, I knew very little about trading currencies. Please gibe Ally... See more

Rated 5 out of 5 stars

Can't praise Ally Phillips enough for the service we received..Firstly she liaised with our agent in Spain back at the end of 2025 and arranged transfer of funds to Australia...Secondly she made sure... See more

Rated 5 out of 5 stars

Our account manager Ally Philips made the experience of transferring money to Spain(purchase of a villa)very easy,always there when needed,both email and on the phone. Always a pleasure to talk to... See more


Company details

  1. Currency Exchange Service
  2. Money Transfer Service
  3. Payment Service

About TorFX

Written by the company

We've been making currency transfers simple, secure and hassle-free since 2004. Our currency experts, market-leading online service and personal approach have helped us win the Moneyfacts Consumer International Money Transfer Provider of the Year award a record-breaking six times. We've also won the Moneyfacts Best Customer Service award five times. With us you'll be assigned a personal Account Manager to look after your requirements and can move 40+ currencies to over 120 countries. Find out how much you could save on your currency transfers.
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Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(10,177)

1,426 reviews in the last 12 months

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Rated 5 out of 5 stars

I haDoubts about exchaning currency ? Use torfx .

I have regularly used the services of torfx for over 4 years now. The exchange rate that they offer is always good and competitive. The service is excellent from the time I started exchanging currency with them to now , my Account Manager , Dan Jager , has always been there to help and advise on the most advantageous time to exchange currency. Their service is very fast. Yesterday I exchanged Sterling for Euros and the transaction went through from my English bank to my French bank on the same day. Thank you torfx !

2 September 2026
Unprompted review
Rated 5 out of 5 stars

PROFESSIONAL & EFFICIENT

Been using TORFX services for many, many years. Dan Jager has been my personal advisor for a while now and is always professional, efficient and helpful.
I have no hesitation in recommending their services.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was originally quite nervous about sending quite a large amount of money via Torfx for the first time. I did not need to be. The service was so efficient and they gave me a very good rate. Sam that I dealt with was so professional and always available. I can highly recommend him and Torfx.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Reliability

I have been using TorFX for my foreign exchange requirements for many years now, after they were recommended to me by a friend.
I have always dealt with Ben Peters who basically typifies TorFX, very efficient, very honest and always willing to do whatever he can to make the transfer/exchange process as simple and as efficient as possible.
If you want foreign exchange then I can thoroughly recommend Ben and TorFX

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional, trustworthy and efficient. Thank you, Tom.

It was our first time / first requirement to move a material sum in this way. TorFX was recommended by our financial advisor, whose advice has always been very good over the years. So it proved. Tom T was exceptional, from end to end, everything was outlined clearly relating to all aspects of the transaction, steps, timelines etc. Highly recommended. Professional, trustworthy and efficient. Thank you, Tom.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Fast, easy, helpful!

Dan was great from the moment I got in touch. I needed to transfer inheritance from the U.S. to the UK. He guided the process from start to finish, efficiently and with great customer service. If Dan wasn't available, made sure that I could speak to one of his colleagues. Would recommend 100%! Thanks again, Dan!

25 August 2026
Unprompted review
Rated 5 out of 5 stars

What stands out are reliability/speed and human support services.

What stands out for me in using TorFX are two major (and related) issues. The first is confidence that my transferred money is safe and dealt with rapidly. The second is knowing that there is human support, in case anything complex should occur, not some silly AI bot. In this regard, I am happy to commend the quality of support provided by Ben Peters, my account manager. A third positive, although not the most important, consists of the low transaction costs, especially compared with the outrageous transfer costs imposed by UK banks.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

👍TorFX👍

I can unreservedly recommend TorFX.
I ran a payment for a vehicle through them and couldn’t find fault with their service. They were efficient and easy to deal with. Having someone easily reachable by phone if help was required was a boon. Full marks!

31 August 2026
Unprompted review
Rated 5 out of 5 stars

We used TorFX to transfer the proceeds…

We used TorFX to transfer the proceeds from our Irish house sale to fund a property purchase in the UK, a significant sum, on a tight timeline, with a lot riding on it going smoothly.

Our account manager, Nikola, made the whole process genuinely straightforward. She was responsive, explained the options clearly, and was always available when we had questions. For a transfer of this size, having a named point of contact rather than a call centre made an enormous difference to our confidence in the process.

The rate we received was competitive, the transfer arrived promptly, and the documentation we needed for our solicitor's source-of-funds checks was easy to obtain.

Moving countries involves a lot of moving parts, and this was one of the few that caused us no stress at all. Highly recommended, and particular thanks to Nikola.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy and smooth transactions

Have sold a high end item abroad recently, had to have a joint account set up for euros convertsion into sterling. Totally a novice with this and it was a one off situation. Hannah was our allocated account manager, she was extremely helpful and when she was not available the other members of the team were able to assist. We felt fully supported throughout. The whole transaction from Austria and transfer to uk accounts went through easily and smoothly.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Quick and informative

Ally Phillips , our account manager was very helpful and patient.
She contacted us at regular intervals to make sure we were kept up to date with our transfers from Greece after a property sale.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Ally was extremely helpful and took…

Ally was extremely helpful and took control immediately, which gave me lot's of confidence. She was a happy person and very helpful to me, I knew very little about trading currencies. Please gibe Ally full marks because she earned it and deserves it

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service & Rates & Humans to…

Fantastic service & Rates & Humans to speak too - Named individuals Rowan Clarke & Aaron Byworth to speak with v Bots & AI. Prompt responses and excellent follow ups - Life feels worth living when you can avoid the AI & Bots

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent personalised service

Excellent personalised service. Ally is really friendly and knows her stuff. Love the fact that I can talk to someone and not have to rely on another &@£:/!! App.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service! I called Ally Phillips near closing hours for a query and she was kind enough to stay late and help me out with a money transfer.

28 August 2026
Unprompted review

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