OFX Reviews 

11,531
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 513 reviews, reviewers had a great experience with this company. Customers frequently mention that the online web interface is very easy to use, allowing them to track all transactions seamlessly. Reviewers often praise the customer support team for providing patient guidance and quick solutions during currency exchanges. Some reviewers were not happy with the slow processing times and cumbersome compliance checks required for transfers. Consumers mentioned experiencing frustrating delays and a lack of proactive communication when trying to complete transactions. A few users also noted that dealing with strict verification requests can sometimes take multiple days and cause unnecessary stress.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting that transactions are straightforward,... See more

Payment

Consumers find payment to be ambiguous, with reviewers praising how easy it is to lock in exchange rates and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers praise patient... See more

Staff

Users describe positive interactions with staff, frequently highlighting the helpful, friendly, and patient... See more

User experience

Clients share positive opinions on user experience, highlighting how easy and efficient the platform is for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This company delivered as promised. Money arrived to destination earlier than their expected delivery date. Way better exchange rate that the banks. Most agents were patient to help me work th... See more

Company replied

Rated 5 out of 5 stars

Excellent communication, also well thought out platform. These guys are just growing bigger and better as time progresses! Definitely saving tons of money by going around financial instituti... See more

Company replied

Rated 5 out of 5 stars

Once my account was approved and set up, it was so easy to transfer funds in any currency I chose. The exchange rates are the best I've found - much better than my bank's. I would recommend OFX to any... See more

Company replied

Rated 5 out of 5 stars

We have always had first class service from OFX since we started using the company probably 10 years ago. I normally do our transfers online, but the latest was a little different, so I phoned through... See more

Company replied


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 12165602273

  1. Currency Exchange Service
  2. also in
  3. Financial Consultant
  4. Money Transfer Service

About OFX

Written by the company

logo logo


Simplify your FX needs with OFX.

Get Started

Currency exchange can be complicated. OFX keeps it simple with 24/7 foreign exchange expert (we call them OFXperts) assistance and an easy-to-use online platform. Our approach combines the human touch with convenient technology, whenever you need it, wherever you are.

We grew from an idea that there had to be a better, fairer way to move money around the world. That was over 25 years ago, and since then over 1 million customers have trusted us to help move $293bn+ around the world.

Why choose OFX?

Save Time - Fast and secure transfers in 50+ currencies to 170+ countries helps you transfer quicker.

wallet

Save Money

Bank-beating rates, paired with better market strategies, better timing, and better vendor management helps maximize profits and reduce costs.

secure

Transfer Securely

Regulated by over 50 regulators globally, means OFX always operates to international security standards and monitors transactions for suspicious activity with sophisticated technology

secure

Fee Transparency

OFX provides money visibility throughout the transfer process which means no hidden costs and no surprises.

secure

24/7 Support

Real human 24/7 support from OFXperts means that no matter where you are, we are only a phone call away.

Start saving time and money - open an OFX account today!

Written by the company

.

Contact info

4.2

Great

TrustScore 4 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(11,531)

478 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

They have been very responsive and patient in helping to solve a problem not of their own making.
Transfers have been quick. I love them!

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Fast and easy to set up and initiate…

Fast and easy to set up and initiate the transfers. The best exchange rates too.

2 November 2026
Unprompted review
OFX logo

Reply from OFX

Thank you Neil. We’re delighted to hear that you had such a great transfer experience with us. We appreciate you taking the time to leave us a review and share your thoughts.

-OFXpert, Sarah

Rated 5 out of 5 stars

Got the best exchange rate possible…

Got the best exchange rate possible from OFX. I have made 6 exchanges so far & have had no problems with any of them.

3 November 2026
OFX logo

Reply from OFX

Hi Louie, thank you for your kind review and being a valued OFX customer. We’re glad to hear you’ve enjoyed using our service and look forward to helping you move money globally in the future.
-OFXpert, Sophie

Rated 5 out of 5 stars

Talked with a representative about a…

Talked with a representative about a registration issue delaying a payment, once it was clarified and resolved the outstanding payment was in my account within two days.

30 October 2026
Unprompted review
OFX logo

Reply from OFX

Thank you Steve. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers.

-OFXpert, Sarah

Rated 1 out of 5 stars

My client called OFX and requested to…

My client called OFX and requested to transfer funds to my account on the 27 October, Then OFX Issued a receipt to my client for the transfer hich they said successful and will be available on the 29th of October, So today November 3, I went to my bank to check, My Bank could not find any trace of transaction. This is a message from my client "On 10/27 I understood that they had the funds and could send them immediately. They did send me the receipt you saw. It turns out that was not true. They didn’t have the funds until 10/28. So the funds did not transfer in spite of the receipt I forwarded to you." Liers
Unfortunately, what happened here reinforces the concerns I’ve had about OFX. They issued a transfer receipt that gave us every reason to believe the funds had been sent, only for us to later find out that they didn’t actually have the funds until October 28 and that the transfer never went through. Situations like this have real implications on my end because I’m left making decisions and commitments based on information that turns out not to be a lie.

3 November 2026
Unprompted review
Rated 1 out of 5 stars

OFX Leaked Sensitive Data

We also had both our business and personal data leaked by OFX in early October, 2026.

OFX forced our company to hand over sensitive information in order to have an account with them and then they leak it through their database being hacked.

We are still working through the estimated and ongoing damage this has caused.

3 October 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing.

Disappointing.
The bank transfers are faster

31 October 2026
Unprompted review
OFX logo

Reply from OFX

Hi Jeff,

Thank you for taking the time to leave us a review.

Our time frames vary depending on the specific payment option that’s used and currencies involved.

To further discuss your transfer, please send us an email at reviews@ofx.com and an OFXpert will reach out to you shortly.

-OFXpert, Sarah

Rated 5 out of 5 stars

Quick response to queries

Quick response to queries.
Good clear guidance for new Clint’s.
Efficiency in process in and completing the whole transactions.

31 October 2026
OFX logo

Reply from OFX

Hi ABD,

Thank you for taking the time to leave us a review.

We appreciate you sharing your thoughts and thank you for your continued support.

-OFXpert, Sarah

Rated 5 out of 5 stars

I've used OFX for ten years

I've used OFX for ten years. They've never let me down. I can transfer a paltry fiver or a whopping great amount. They don't seem to care. It always gets to my account quickly.

30 October 2026
OFX logo

Reply from OFX

Hi Paul,

Thank you for your support. We strive to give the best client experience and appreciate you taking the time to share your kind words.

-OFXpert, Sophie

Rated 5 out of 5 stars

A very satisfied customert

I have used OFX to transfer funds from my U.S. bank account to my bank acct here in Australia for a number of years now. The exchange rate that they offer is reasonable, though I admit to not having compared it to other exchange companies, just to an online exchange rate.

30 October 2026
OFX logo

Reply from OFX

Hi Laurie,

Thank you for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support.

-OFXpert, Sophie

Rated 5 out of 5 stars

Thank you Sara Appleton.

In this world of rampant fraud, OFX is doing their best to protect us and themselves. Working with Sara Appleton made a difficult situation bearable. She is sharp, knowledgeable and patient and brings good natured caring to the situation.

28 October 2026
Unprompted review
OFX logo

Reply from OFX

Hi Brenda,

We appreciate you taking the time to leave us a review about your most recent experience with one of our OFXperts.

-OFXpert, Sophie

Rated 5 out of 5 stars

I have known OFX for many years for my…

I have known OFX for many years for my transfer of funds. Without hesitation, I can affirm my total satisfaction in every operation carried out on my behalf by OFX. An excellent rate of exchange associated with a speedy and safe delivery of funds to the destination account makes OFX my best choice. I recommend OFX to anyone who needs to transfer funds to another country,

23 September 2026
Unprompted review
OFX logo

Reply from OFX

Hi Ezio,

Thank you for your kind review and being a valued OFX customer.

We’re glad to hear you’ve enjoyed using our service and look forward to helping you move money globally in the future.

-OFXpert, Sarah

Rated 5 out of 5 stars

The representative i spoke to was very knowledgeable

The representative i spoke to was very knowable and did a wonderful job at anserwing my questions and also took the time to make me feel comfortable with completing the required transaction… very appreciated

23 October 2026
Unprompted review
OFX logo

Reply from OFX

Hi Darlene,

Thank you. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers.

OFXpert, Sarah

Rated 5 out of 5 stars

Personal guidance in account setup and…

Personal guidance in account setup and constant communication on the transfer progress.

23 October 2026
OFX logo

Reply from OFX

Hi Ernest,

Thank you for your kind review.

We are pleased to hear that you are happy with our service.

We’re here 24/7 to help with your future transfer needs.

- OFXpert, Sophie

Rated 1 out of 5 stars

Our data just got hacked with them and…

Our data just got hacked with them and they handle money. unbelievable

Name and/or username
Contact information (address, email address and phone number)
Date of Birth
Answer to secret question
Information about select transfer(s) with OFX
Information about one or more recipients paid through OFX
Information relating to some of your communications or interactions with OFX
IP address and/or device information

23 October 2026
Unprompted review
OFX logo

Reply from OFX

Hi CryptoCommerce,
We’re sorry for the concern this incident has caused. Based on our investigation to date, we haven’t identified any unauthorised access to OFX accounts or funds, and none of the accessed data can be used to make a payment on the OFX platform.
If you have any concerns or questions about this, please reach us via questions@ofx.com.
Thank you,
The OFX team

Rated 3 out of 5 stars

It works but omg transfers can be slow

It works but omg transfers can be slow. Waited almost a week once. If you're not in a rush it's fine I guess.

3 September 2026
Unprompted review
OFX logo

Reply from OFX

Hi Philip.

Thank you for taking the time to leave us a review. Our time frames vary depending on the specific payment option that’s usedand currencies involved.

To further discuss your transfer, please send us an email at reviews@ofx.com and an OFXpert will reach out to you shortly.

-OFXpert, Sophie

Rated 5 out of 5 stars

Real people fixing real problems!

I really appreciate this company for three reasons.

First of all, they are run by real people who listened to me and worked with the complicated nuances of my business during the onboarding process, (whereas for other companies doing similar things we were denied immediately by impersonal bots).

Secondly, my account manager Paul Lopes has been extremely responsive and quick to make any changes I needed.

Finally, the price is right and I'm saving a lot of money on international transfers.

20 October 2026
Unprompted review
OFX logo

Reply from OFX

Hi Andrew Thank you for reaching out to us regarding the excellent service you received by OFXpert Paul. We love hearing positive client stories and will be sure to pass this on to the team. -OFXpert Dave

Rated 5 out of 5 stars

easy peasy pimple squeezy

easy peasy pimple squeezy - and fast, funds in our bank account about 1 day from transfer

21 October 2026
OFX logo

Reply from OFX

Thank you Martin, for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support. OFXpert, Dave

Rated 2 out of 5 stars

log on procedure is very frustrating &…

log on procedure is very frustrating & by the time it takes to receive a verification code by email it has expired & requests to resubmit - once & if you get in to make a currency purchase there is NO assistance in placing a limit order making the user feel a little mentally challenged

21 October 2026
Unprompted review
OFX logo

Reply from OFX

Hi Mike. Thank you for taking the time to leave a review. We are sorry to hear that your experience so far is not a positive one. To further look into this matter, please give us a call any time 24/7 at +1-300-300-424. -OFXpert Dave

Rated 5 out of 5 stars

I had an excellent experience with Amy…

I had an excellent experience with Amy today. She was knowledgeable, patient and proactive in helping me navigate international money transfers to a new location. She also took the initiative to recertify my details for the year ahead to avoid any unnecessary delays. Everything she could resolve on the call was handled efficiently, and she followed up on the outstanding items by email within a couple of hours.

Amy is a great example of why I continue to trust OFX with significant international transfers. She made the entire process feel straightforward, secure and well managed. Fantastic service and a real credit to the team!

20 October 2026
Unprompted review
OFX logo

Reply from OFX

Thank you James. We’re delighted to hear that you had such a great transfer experience with us. We appreciate you taking the time to leave us a review and share your thoughts. OFXpert, Dave.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look