Great communication throughout. Got email and txt beforehand to say when it would be delivered and on the day of delivery got a txt to say he was about 20 minutes away. Martin the delivery driver was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After an initial mishap at the depot Kinetic Logistics went above and beyond to get our delivery sorted within an hour and a half of discovering the error. Dave & Joe were the crew on the deliv... See more
Company replied
Anthony and Nenko provided excellent service from start to finish. They called me 20 minutes before arriving, were punctual, and extremely professional. They were friendly and happy to chat while sett... See more
Company replied
Excellent service when delivering my TV. Communication was good right from ordering through to choosing a suitable day for delivery. On the day the tracking option was great and the initial estimated... See more
Company replied
Company details
Information provided by various external sources
Kinetic Specialise in the safe carriage of fragile and high value goods. Kinetic do not use satellite hubs, third party shipping or contract carriers. Every item handled by kinetic will be delivered directly to you from the Kinetic Hub in Oxford, and will only be handled by a Kinetic employee who is trained in the goods he is delivering. Kinetic Logistics has a damage rate of 0.25% which is one of the lowest recorded damage rates in the home delivery industry
Contact info
United Kingdom
- www.kineticlogistics.co.uk
4.6
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy - brilliant service!
Delivery was efficient and professional. The two staff members were very polite and helpful. Sofas assembled very quickly and all packaging removed after. Delivery was well communicated and was on time. All in all, brilliant!
28 August 2026
Unprompted review
Great delivery service
Great delivery service, kept informed of arrival. Nice, helpful delivery drivers.
4 September 2026
Unprompted review
Excellent communication
Excellent communication regarding delivery, friendly professional delivery staff who communicated their estimated time of delivery. Cannot praise the whole process adequately
4 September 2026
Unprompted review
Heavy bike delivered
Heavy bike delivered
Chaps kindly delivered down stairs to gym
I would not have been able to lift it myself
👍👍👍👍👍
4 September 2026
Unprompted review
Delivered up to second floor
Delivered up to second floor - advised us that there would be a short delay on original time given.
Very efficient - very polite.
excellent
4 September 2026
Unprompted review
Good communication
Good communication, easy to select suitable delivery date online and delivered as planned.
4 September 2026
Unprompted review
Lovely and friendly delivery drivers
Lovely and friendly delivery drivers, kind and respectful of my space and helped me set up my new sofa!
4 September 2026
Unprompted review
Delivery of kitchen island
Delivery was on time and our kitchen island was delivered into the kitchen very efficiently and they were very helpful
4 September 2026
Unprompted review
good communication through and came as…
good communication through and came as expected and on time, friendly drivers too
4 September 2026
Unprompted review
Reply from Kineticlogistics
Hi Zabeeh,
Thank you for your review. We are happy to hear you received great communication and that your drivers were on time and friendly.
We appreciate you taking the time to leave us a review.
Kind regards,
Alaina
Delivery review
John-Peter and the other guy were amazing, friendly and very helpful. Good communication and they left everything clean after assembly of the order. Would definitely recommend them to anyone.
3 September 2026
Unprompted review
Reply from Kineticlogistics
Hi Daniela,
Thank you for your review. It is great to hear that John-Peter and his colleague provided such excellent service!
We will pass this feedback over to the delivery team. Thank you again your recommendation
Kind regards,
Alaina
4 days off for a delivery/collection
First delivery one item was damaged, then second delivery replacement item was wrong. 3rd delivery and the item was all intact. The problem with 3 deliveries is you need a full daboff each time as although you can select a delivery day ahead of time you only get to know a delivery time the morning of the delivery and it moves throughout the day, so I could just take a morning off work or an afternoon. So I've lost 3 days work so far and today my replacement item was delivered and and sson as it ws I got another message to arrange collection of the other wrong item so another day off, not sure why they can't arrange the delivery and collection for the same day.
Thankyou for your reply to my review, I have contacted you numerous times regarding this, so unfortunately I won't be emailing or calling again, I will wait for the last visit for you to collect an item, then that's it, my 4 days off and mission completed (fingers crossed)
3 September 2026
Unprompted review
Reply from Kineticlogistics
Hi Rebecca,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We’d like to look into this further, but we’re unable to locate your order based on the information provided here. To allow us to investigate this properly, please contact info@kineticlogistics.co.uk with your order number or delivery postcode so we can assist you directly.
Kind regards,
Alaina
Delivered, happy customer
Delivered sofa today. Very friendly, helpful and polite deliver men. Happy customer !
3 September 2026
Unprompted review
Reply from Kineticlogistics
Hi Sam,
Thank you for your lovely review. It's amazing to hear that our delivery team were friendly, helpful and polite.
We really appreciate this feedback.
Kind regards,
Alaina
Quick, efficient, clean - Professional delivery
Quick, efficient, clean - Professional delivery of our sofa.
3 September 2026
Unprompted review
Reply from Kineticlogistics
Hi Peter,
Thank you for your fantastic review. We're so pleased to hear that your sofa delivery was quick, efficient and handled professionally by our team.
We appreciate you sharing your feedback!
Kind regards,
Alaina
Great communication
Notified of delivery window the evening before and on the morning of the delivery shorty before arrival which was very helpful.
Very helpful and pleasant staff.
3 September 2026
Unprompted review
Reply from Kineticlogistics
Hi Nick,
Thank you for your review. We're pleased to hear that you found the delivery updates helpful and that our team were helpful on the day.
We really appreciate you taking the time to share your feedback!
Kind regards,
Alaina
Reply from Kineticlogistics
Hi Vik,
Thank you for your review. We are pleased to hear you were happy with the service!
Kind regards,
Alaina
Reply from Kineticlogistics
Hi there,
Thank you for your review. It's great to hear that you found our team efficient and polite and received excellent service throughout.
We really appreciate your feedback!
Kind regards,
Alaina
Easy to schedule delivery and great …
Easy to schedule delivery and great communication on the day. Professional and friendly team who offloaded my items quickly, safely and efficiently.
2 September 2026
Unprompted review
Reply from Kineticlogistics
Hi Christine,
Thank you for your kind review. We're delighted to hear that scheduling your delivery was easy and that you were kept well informed on the day. It's also great to know our team were friendly, professional and handled your items safely and efficiently.
Thank you for your kind feedback!
Kind regards,
Alaina
Brilliant service and delivered on time
2 September 2026
Unprompted review
Reply from Kineticlogistics
Hi Denise,
Thank you for your review. We're so pleased to hear that you received brilliant service and that your delivery arrived on time.
Kind regards,
Alaina
Quick, Friendly, On Time
The Super friendly staff was actually early, which was great, and they brought everything into the flat with no issues. They put it where needed. Quickly in and out. They also messaged me before the time to let me know they are close, which was really useful.
2 September 2026
Unprompted review
Reply from Kineticlogistics
Hi Francois,
Thank you for your review. We're delighted to hear that our team were friendly and kept you updated before their arrival. It's great to know they made sure everything was brought into your flat and placed exactly where you needed it.
We really appreciate your lovely feedback!
Kind regards,
Alaina
Very professional.
Very professional.
Called me before arriving. I had tracking with a window they would come.
Guys were really professional.
Couldn't fault the service. Very good
2 September 2026
Unprompted review
Reply from Kineticlogistics
Hi Craig,
Thank you for your review. It's great to know you couldn't fault your experience. Thank you for your kind feedback!
Kind regards,
Alaina
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