BJS Home Delivery Reviews 

92,482
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 32,771 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the delivery service for its punctuality and excellent communication, keeping them informed throughout. Many appreciate the helpful and professional staff who efficiently handle items, including placement and packaging removal. The overall service is consistently highlighted as brilliant and very good, making the experience smooth. Conversely, some people felt dissatisfied with communication about delivery delays or rescheduling. Some also encountered unhelpful staff who refused to complete services like moving items to the correct room, and a few reported receiving damaged products.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, with many praising the politeness and... See more

Staff

Users describe positive interactions with staff, with many reviewers praising their politeness, helpfulness,... See more

Service

Customers consistently note positive experiences with service, often describing it as five-star, impressive,... See more

Product

People report ambiguous experiences with product quality and delivery. While some customers were very... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Further to my 2 star review on 9th July, The company have been in touch by phone and email & apologised profusely for the poor experience I had with the last delivery compared with previous ones whi... See more

Company replied

Rated 4 out of 5 stars

Delivery had to be arranged twice but the delivery man was super helpful on the successful visit. Shame the same could not be said about the staff on the phone who insisted I respond to their emails t... See more

Company replied

Rated 4 out of 5 stars

Excellent delivery guys they get 5* but unfortunately one of the tools kits was left out of the packaging for one of the beds which was really annoying so that one bed still isn’t made up. Pleased wit... See more

Company replied

Rated 5 out of 5 stars

From the time I placed the order, BJS kept us informed about the delivery progress via email and WhatsApp message. The fridge freezer arrived exactly on time as arranged. Manpreet Singh and Sukhman... See more

Company replied


Company details

  1. Shipping Company
  2. Courier Service
  3. Logistics Service

About BJS Home Delivery

Written by the company

BJS Home Delivery are a two man delivery specialist offering a flexible range of services including hallway delivery, room of choice delivery and full white glove delivery including unpacking and assembly.

We are a family run business with years of experience in the retail, transport and IT industries. We’ve combined our skills to create a new kind of delivery business – meeting the high standards required by customers like you.

Located centrally in the UK, just minutes away from the M6 motorway, we operate from a single hub, reducing touchpoints. Our warehouses are managed with the latest technology in inventory control, all built in-house.

We value the whole customer experience, and we aim to meet the highest standards across a wide variety of tasks. That’s why we’ve created our own dedicated training academy – ensuring that our delivery teams have all the skills required to provide the very best service experience for your customers.

Our people are our product, so the whole team undertake a tailored training programme to provide the very best delivery service standards. Our training includes furniture handling, furniture building, exacting Health & Safety standards as well as all the little things that make a big difference for your customers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

92K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(92,482)

32,358 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Delivery

Really friendly, efficient, on time. Called me when they were 45 mins away which was really helpful.

23 July 2026
Rated 5 out of 5 stars

10/10 service

10/10 service! The delivery team was friendly, professional and right on time. They handled my new TV with great care, kept me updated, and made the whole delivery smooth and stress-free. Excellent customer service from start to finish. Highly recommended!

23 July 2026
Rated 1 out of 5 stars

Awful service-avoid

Awful service. If I could leave no stars, I would. The driver calls me and says he will he 30mins, 2 hours later he arrives, after ignoring my calls back to see where they were.

Calls when they arrive, asks me to bring it down. It’s a heavy piece of furniture and I explained I am unable to, they are ment to collect it from my door which they are aware of! then they make the excuse they can’t find my building, I direct them, then they say they won’t be able to park, I advise them where to park, they were trying to find ANY excuse not to bother getting out of their van and do what they are paid for!

I directed them, and made them aware there is a lift, they were still making excuses. 45mins later they appear and then ask me to write them a review, so here it is.

Avoid this company at all costs. Lazy delivery and collection drivers that cannot be bothered to do the work they are paid for. Absolutely unacceptable service.

23 July 2026
Rated 5 out of 5 stars

Great communication

Called to let me know they were going to be late, notified me when they were half hour away and then phoned when they wasn’t sure of the location. Communication was good. Delivery was smooth

23 July 2026
Rated 5 out of 5 stars

It went like a dream

The delivery was seamless. They carried the boxes into the house. Left them where I wanted them. They were polite and very efficient. A very seamless, pain free experience a credit to the men. Thank you. Highly recommend the service

23 July 2026
Rated 5 out of 5 stars

Excellent communication

Excellent communication, delivery and so far product. I ordered a Haier intergrated larder fridge which was simple to install and appears to be of better quality than my old and far more expense AEG unit that it has replaced.

22 July 2026
Rated 5 out of 5 stars

Two guys were so helpful and…

Two guys were so helpful and professional and friendly in delivering my lovely new TV today in Essex thank you especially as they’ve come all the way from Birmingham I purchased from Richer sounds who were also excellent

23 July 2026

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