Further to my 2 star review on 9th July, The company have been in touch by phone and email & apologised profusely for the poor experience I had with the last delivery compared with previous ones whi... See more
Company replied
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BJS Home Delivery are a two man delivery specialist offering a flexible range of services including hallway delivery, room of choice delivery and full white glove delivery including unpacking and assembly.
We are a family run business with years of experience in the retail, transport and IT industries. We’ve combined our skills to create a new kind of delivery business – meeting the high standards required by customers like you.
Located centrally in the UK, just minutes away from the M6 motorway, we operate from a single hub, reducing touchpoints. Our warehouses are managed with the latest technology in inventory control, all built in-house.
We value the whole customer experience, and we aim to meet the highest standards across a wide variety of tasks. That’s why we’ve created our own dedicated training academy – ensuring that our delivery teams have all the skills required to provide the very best service experience for your customers.
Our people are our product, so the whole team undertake a tailored training programme to provide the very best delivery service standards. Our training includes furniture handling, furniture building, exacting Health & Safety standards as well as all the little things that make a big difference for your customers.
BJS House,Unit 2, Bull Lane, WS10 8RR, Wednesbury, United Kingdom
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Only part of order delivered. Worker has said the rest will arrive tomorrow then I can give a full review.
Great service kept me informed polite friendly and really helpful.
Really friendly, efficient, on time. Called me when they were 45 mins away which was really helpful.
Good delivery, the bed was easy to assemble and communication from the company was on point! Highly recommend
Very polite,friendly delivery men done a quick job of putting are table together
Would definitely use again 😁
10/10 service! The delivery team was friendly, professional and right on time. They handled my new TV with great care, kept me updated, and made the whole delivery smooth and stress-free. Excellent customer service from start to finish. Highly recommended!
Awful service. If I could leave no stars, I would. The driver calls me and says he will he 30mins, 2 hours later he arrives, after ignoring my calls back to see where they were.
Calls when they arrive, asks me to bring it down. It’s a heavy piece of furniture and I explained I am unable to, they are ment to collect it from my door which they are aware of! then they make the excuse they can’t find my building, I direct them, then they say they won’t be able to park, I advise them where to park, they were trying to find ANY excuse not to bother getting out of their van and do what they are paid for!
I directed them, and made them aware there is a lift, they were still making excuses. 45mins later they appear and then ask me to write them a review, so here it is.
Avoid this company at all costs. Lazy delivery and collection drivers that cannot be bothered to do the work they are paid for. Absolutely unacceptable service.
Called to let me know they were going to be late, notified me when they were half hour away and then phoned when they wasn’t sure of the location. Communication was good. Delivery was smooth
The delivery was seamless. They carried the boxes into the house. Left them where I wanted them. They were polite and very efficient. A very seamless, pain free experience a credit to the men. Thank you. Highly recommend the service
Arrived 1 hour 40 minutes beyond last delivery time with no phone call from delivery crew to explain why at half one I received a call to say half an hour away??
Excellent communication, delivery and so far product. I ordered a Haier intergrated larder fridge which was simple to install and appears to be of better quality than my old and far more expense AEG unit that it has replaced.
Great communication throughout
Prompt delivery timrs
Arrived as specified
Two guys were so helpful and professional and friendly in delivering my lovely new TV today in Essex thank you especially as they’ve come all the way from Birmingham I purchased from Richer sounds who were also excellent
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