Barbara

Purchased a Mistletoe hanging decoration in Austria in September. Brought it home to Ireland safe and sound and whilst sitting in it's box until Christmas it fell apart. Three crystals just fell off, clearly they weren't glued on properly. I contacted customer service who were useless and said I'd have to return it to the store in Austria! After a debate they said I could return it to a store in Ireland. Drove to the nearest store, a 2 hour round trip for me and after a long debate they agreed to replace it. They said it would take 2-3 weeks for it to arrive and I'd have to collect it, they can't post even though you can order online, baffling! It's 3 weeks today and I just called them, it's still not shipped. For an apparently luxury brand this is absolutely unacceptable. You've completely ruined a very special Christmas gift, totally unusable on the day, embarrassing for the giver and very disappointing for the receiver. Then to top it off we're completely left in limbo waiting for a replacement. This is the last time we'll ever buy one of your products, you should be ashamed of yourselves, your poorly made products at extortionate prices and how you treat your customers.

Edited in response to more information request -
-Purchased in Salzburg on the 25/09/2025 at 12.35pm, Receipt Number: 310468, Boutique: 1820435 1.
-Contacted Customer Care on the 26/12/2025 - Reference no. - CGB02755526.
-Brought purchase to store in Blanchardstown shopping centre, Dublin 15 on the 2/01/2026 between 3pm and 4pm approximately.
-Called store in Blanchardstown shopping centre on 23/01/2026 at 11.12am.

If you require additional details ie: photos of receipt, item etc. (already provided to customer care) please contact me privately.

Edit 30/1/2026: I was contacted by a customer service agent Przemka who resolved my issue to my satisfaction in a timely manner. Przemka was absolutely amazing, very understanding and great to deal with. They are a credit to the company and a valuable asset. I give 5 stars to Przemka, it's unfortunate we had to deal with this issue in the first place though. Thanks so much Przemka.

I've just taken out a car insurance policy with AA. Their quote was very competitive, over €170 less than my current insurer and also includes AA membership. I dealt mainly with Zac throughout the process who was absolutely fantastic - friendly, helpful, attentive and professional. He explained everything I needed to know in detail and answered all my questions with ease, he's an absolute credit to the company. I had a minor hiccup which was sorted out in a very timely manner and my policy was up and running in no time. I also spoke to Ashling, Cian and another male team member and all were brilliant to deal with. I'm so pleased with the customer service I received, it's certainly the best in a long time and I'd highly recommend the AA to all.

I've ordered from this company a number of times and they've always been great, items are well packaged and shipping is very fast. The products are beautiful, especially the Christmas ornaments and if you sign up to their newsletter you can get great offers. Highly recommended.

We received absolutely no help in Dublin Airport during the cyber attack chaos which resulted in us missing our flight due to lack of communication between us, Topflight, Aer Lingus and DAA.

Despite there being a Topflight rep Siobhan in the airport, apparently assisting passengers with check in, we were never informed or contacted by anyone or assisted in anyway or given an emergency weekend/outside office hours contact number. Siobhan knew we had missed our flight and yet decided to go home and leave us stranded and stressed. We had to call our rep Simon in Austria to help us, which he did, thankfully.

We missed two days of our trip and despite being unable to avail of accommodation, meals, tour etc. that we paid for, Topflight are unwilling to compensate us. They believe because they arranged flights and transfers the next day we should be grateful to them and are washing their hands of the whole situation. Tiffany has been no help at all except for replying to my emails with the same generic reply and insisting it's nothing to do with them.

Topflight have no problem speaking to you over the phone when booking a holiday but will not when you have a complaint.

This was our first time booking with Topflight and it wasn't a good experience. I would highly recommend anyone considering booking with them to consider other options because when things go wrong don't expect any help.

Fantastic customer service from Woodies Tullamore. I bought Johnstones paint which turned out to be an absolute disaster. I called woodies and spoke to Simon who couldn't have been more helpful and professional. He took my problem seriously and immediately began to rectify the issue. He called me back when he said he would and offered to exchange it for another brand. I called in yesterday and spoke with two ladies, Sarah and Mary, who were absolutely amazing, so helpful and knowledgeable and exchanged it without issue. I've been a long time customer of this branch and have always found the staff excellent, I've never had reason to complain before until now and I'm extremely impressed with how I was dealt with. Thanks to all the staff in Woodies Tullamore for your outstanding customer service.

I've used Johnstone's paint for years and always found it really good however this time round it's been a disaster. I bought Johnstone's wood and metal paint satin in manhattan sky to revamp a few large pieces of furniture (as I've done many time's before). After throughly cleaning and lightly sanding I applied 2 coats of Zinsser B.I.N and then started to paint. The initial coat went on patchy and streaky, hardly leaving any paint on the pieces, cut to 4 coats later and I give up, it's still the same, I can still see the primer coming through and every brush stroke, it just won't level, there's light and dark area's, some shiny, some matt. The paint has no viscosity and smells so so bad. I've no idea what Johnstone's have done to their paint but it's not good and this experience has completely turned me off ever buying their paint again. Also to note, the paint colour was supposed to be a cool grey, it's not, it's actually blue and looks nothing like the images.

There's no point in complaining to them as they obviously don't care about their customers judging by the reviews and lack of customer care. How they're still in business I don't know.

I returned the paint to my local Woodies, who were absolutely fantastic. I exchanged it for Dulux, two coats later and the problem has been rectified.

Got exactly what I needed at a great price. Free delivery when you spend €10 and over and shipping was so quick, I had my order within 2 days. Highly recommended and will definitely be back.

This is the first time I've ordered from this company and so far I'm not impressed. I placed an order at the weekend as it promised express delivery and I needed a few last minute gifts. I was supposed to receive my order today but when I checked the status it's still in production. I need some of the items for tomorrow and obviously that's not going happen, I'm now back at square one looking for Christmas gifts a day before the recipients are supposed to receive them. Had I known the promise of express delivery wouldn't have been honoured I wouldn't have bothered ordering from here and would have gone somewhere else.

Absolute joke of a company. The Galway bus is always late by at LEAST 20 minutes no matter what time of day. My son is always late to and from college due to their incompetence and they refuse to look into putting on an earlier bus service to actually get people to their destination on time. According to the app the driver is at a standstill in Milltownpass for 20 minutes every morning!! Wonder why they're always at least 20 minutes late so!! Also have reports of drivers hanging around outside the bus drinking coffee etc. in Kinnegad around 7.30am, where's the consideration for passengers and people waiting for the bus??

Also since the app update everything has gone haywire, how about testing it before you send it out and cause mayhem.

If we had another bus service, which unfortunately we don't, we certainly would not be using this one.

Customer service agents are abysmal and no help at all. Drivers are rude...the list is endless.

The Government want people to give up their cars and use public transport...yeah right...what public transport?? One bus service! Spend one day using Citylink and you'll never want to use it again.

Placed an online order as I have done many times in the past. I was delighted that everything was in stock and I got some great bargains. However the box that arrived was way too big for my order resulting in the items, including homeware, being thrown around and two cardigans I ordered as gifts weren't in protective wrappers and were just dumped into the box so now they're full of creases. More care needs to be taken when packing boxes.

The other issue I have is with the delivery company Dpd. The driver didn't bother to ring my door bell which resulted in a huge box with contents costing over €170 being left on my doorstep for hours unknowingly, luckily it wasn't raining or they would have been destroyed or alternatively it could have been stolen. I thought I'd bring this to your attention as it could end up costly for your company.

This was the first time I ordered from Gear4music and I'm very impressed, prices were competitive and delivery costs were reasonable. I ordered a keyboard bundle as a Christmas gift, I can't review the items yet, I only checked that everything is in the box, which it is and well packaged. I placed the order on Thursday night and received it on Saturday morning, very impressed with turnaround.

The only issue I have is with the delivery company Dpd. The driver didn't bother to ring my door bell which resulted in a huge box with contents costing nearly €150 being left on my doorstep for hours unknowingly, luckily it wasn't raining or the keyboard would have been destroyed or alternatively it could have been stolen. I thought I'd bring this to your attention as it could end up costly for your company.

I can't fault the service, extremely fast and efficient, I received a delivery on Saturday that I wasn't expecting until at least Monday, so I'm very happy with that.

However the driver left two huge boxes on my doorstep with contents worth over €300 in full view of anyone passing by and didn't bother to ring the doorbell which was a couple of inches away which resulted in the boxes being left there unknowingly for a few hours. Luckily they weren't stolen or if it had been raining the contents would have been destroyed. I would appreciate in future if the driver could at least ring the doorbell to alert me to save this happening again.

We booked the escorted tour of Transylvania at Halloween. Adelle was fantastic throughout, so helpful, friendly and knowledgeable.

I decided to add an extra 10kg bag to our booking a couple of months before our trip, Elle (I think) quoted me €36 return, which I was happy to pay and I did, then 2 weeks before our trip Adelle called me to say a mistake was made and it was actually €60 return so I had to pay an extra €24, needless to say I wasn't happy about it but I paid anyway. I feel the mistake was Sunways fault and I shouldn't have been charged extra. The itinerary on the website said we had a checked bag included but our invoice said it was carry on, this was confusing and should have been rectified.

The trip itself was fantastic, our guide Claudia was very friendly, knowledgeable, enthusiastic and helpful as was our escort Frank and our drivers were excellent. We saw some beautiful places and throughly enjoyed Transylvania, it's so stunning and picturesque with fabulous architecture, a must see. We had a great group of people too and lot's of fun. The only issue I have with our itinerary is we were supposed to see an abundance of storks in Cristian but we didn't see even one, obviously whoever wrote the itinerary didn't do their research and didn't realise the storks migrated this time of year, so that was a let down.

The major issue was the hotel. It was dated and dirty. The rooms were unhygienic - extremely dirty carpets, stained mattress protectors with hairs included, blood splattered curtains and carpet, grubby bathrooms, air-conditioning didn't work, bathroom fans didn't work, some rooms didn't have kettles, etc. etc. I could go on. The entire hotel needs a deep clean.

Overall we really enjoyed the trip and would definitely recommend it but the hotel would need to be cleaned or changed.

Excellent service, great range of products and very good value. Shipping was much quicker than expected, I received my order in a couple of days. Free shipping when you spend €10 or over is a fantastic deal. This was my first time to order from Bookstation and I would definitely order again. Highly recommended.

We were really looking forward to visiting the store in Windsor but unfortunately left disappointed and dismayed.

Upon entering the store there were 3 people having a tasting session, which we found out from one of them when she rudely interrupted a conversation I was having with my partner by condescendingly saying "We're having a tasting session, we bought our tickets" and a member of staff was fawning all over them.

When I asked another staff member who was at the till dealing with the 'peasants (ie. every other customer)' if we could sample some chocolate before we decided to buy we were told there were no samples, we had to book a tasting session and sign up to a Vip membership.

We didn't want any special treatment but we were made to feel like second class customers. I found the staff rude and disinterested unless you were a Vip, not at all like I expected from the documentary I watched on TV.

As tourists from overseas we wanted to purchase some gifts to bring back with us but decided to buy a few small tasting packs to try instead. After choosing our chocolate I left the store, I couldn't stand to be in it anymore, which I never thought I'd ever say. When my partner paid he was asked if he'd like a receipt, when he said yes, the staff member said abruptly 'I'll have to print it out', I'm not quite sure what the big deal was, isn't that how you give someone a receipt, everywhere???

Overall I think ALL customers should be treated with respect and courtesy, this didn't happen on our visit and we certainly won't be returning.

I was very hesitate to order from here after reading the reviews but I took a chance as it was the only place I could find the item I wanted at a reasonable price. Thankfully all went smoothly until the day of delivery when the courier dumped my parcel on my doorstep with no communication. It took 11 days to get to me including a bank holiday and was delivered within the time frame. Very pleased with my purchase, I'd be happy to buy from Zalando again, if they changed courier company.

Despite my request for my parcel to be left in a safe area as I knew I wouldn't be home for most of the morning, the courier dumped it right in the middle of my doorstep, didn't even attempt to conceal it behind a large plant pot right beside it or ring the doorbell. It was a very expensive jacket I bought as a gift and could have been stolen. Luckily I had arrived home about half an hour before I found it and almost stepped on it on my way back out. This is not good enough, first you completely ignore my request, then you're too lazy to ring a doorbell and then you think it's ok to leave it in full view of any passerby, you might as well have stuck an arrow on my door saying 'Steal Me' and pointed to the parcel. I'm sure the courier wouldn't like to be treated to this service if it was their personal package from another courier company. Have a bit of respect for your customers and learn how to use a doorbell and read requests.

Absolutely love Candlewarehouse, I've been shopping online here for years and always have a great experience. Fabulous products, great bargains, items are always expertly packaged, super fast delivery and excellent customer service. It's my go-to store for candles and gifts. Thanks to all the staff, you never disappoint, keep up the good work.

This was my first time ordering from Future Forests and I was very impressed with the beautiful healthy plants I received, you can tell they're well looked after. Delivery took a week, which was quicker than I expected and the plants were well packaged and arrived safe and sound. My only negative is the price of delivery, I didn't mind it this time because I bought multiple plants but it would put me off buying from here if I just wanted one or two, although in fairness the price of the plants are reasonable enough. I also noticed on the website that most of the smaller cheaper sizes are not available, it would be great to have the option of different sizes for different budgets in stock. Overall very happy though. Thanks Future Forests.

Absolutely appalling after sales service from Tile merchant. I purchased nearly €2000 worth of Alphadeck composite decking which has been laid down just over a year now. At first I was extremely happy with it but over the winter it seems to have deteriorated, it's full of scuffs, scrapes and stains, which are not removable, even though we obviously haven't used it over the winter. I've no idea how these scuffs etc. appeared as there wasn't anything loose on the deck to cause them. From what I can tell you literally just have to walk on it for it to mark. Clearly this product is not up to the job and is obviously defective.
I called Tile Merchant a few weeks ago and was asked to send in pictures of it, I sent an email on the 17th of April and as of today I still haven't received a reply. I phoned the shop on Monday, Tuesday and Wednesday of this week, each time I was told a manager would get back to me that day, which hasn't happened so far. I asked for a phone number to contact customer care or the manager directly but was told there wasn't one! This is absolutely ridiculous, what's the point in having a manager if they can't do their job.
In fairness the two girls I've been dealing with in Ballymount are very polite, courteous and helpful but unfortunately there's only so much they can do.
I really would like to speak to someone about this issue and I would appreciate if you do not send me a standard 'thanks for the feedback' reply you seem so fond of from reading the other one star reviews.
I need a professional who can actually help with the issue, if that's possible with this company.