Exceptional! Nikki, Michelle and Nadya were so professional and meticulous in providing support and answering questions. Everything was organised to a tee, gorgeous rapport with each of them and they... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far our experience has been great. Michelle was extremely helpful with assisting us book our holiday. She offered to email a request we wanted for a larger room for our stay, which wasn't availa... See more
Lisa Kane was the lady who looked after me. She was really helpful, kind and courteous. I had a rough idea when I wanted to go and Lisa patiently went through numerous dates and packages to get me the... See more
Company replied
From my first phone call about my holiday and what we were looking for, I was giving so much information by the Lovely Toni. The booking process was so easy and She gave me so much insight about our u... See more
Company replied
Company details
- #4 of 11 best companies in Tour Operator
- #4 of 5 best companies in Cruise Agency
- #4 of 6 best companies in Cruise Travel Agency
- #2 of 3 best companies in Flights Search Site
- #5 of 14 best companies in Travel Agency
- #3 of 8 best companies in Travel Aggregator
Written by the company
Sunway is Ireland’s largest Irish owned tour operator offering over 70 destinations worldwide. We offer the widest range of products from European Package Holidays to Cruises and Escorted Tours. We are proud to provide exceptional holidays at competitive prices and are a fully bonded travel company.
Sunway
Written by the company
- Irish Owned, Award Winning and committed to our customers
- We are an Irish owned and operated business unlike many other operators. We have 52 years of travel experience and have survived many booms and busts, ash clouds, strikes and political situations. We create jobs with 60 people in Ireland and a further 50 staff overseas. We are renowned for our outstanding representative service in our European resorts, we understand what Irish holidaymakers want and deliver it all the time, as our loyal customers show through testimonials and their repeat bookings year after year with Sunway.
Contact info
Marina House, Clarence Street, Dun Laoghaire, A96 RK31, Dublin, Ireland
- +353 (01) 2366888
- info@sunway.ie
- sunway.ie
4.8
Excellent
4K reviews
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Good value holidays.
4 September 2026
Alice Swords made it so easy and…
Alice Swords made it so easy and offered lots of helpful advice as indeed she did on our last holiday, which was the reason we booked again with Sunway
4 September 2026
Sunway tours has given me the freedom…
Sunway tours has given me the freedom to travel solo, they have excellent choices and their tour guides are second to none. The best experiences from start to finish.
26 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It was my first time booking with you…
It was my first time booking with you and I felt so welcoming. Catherine is so good at what she does. She was so professional and she was able to give me some hint about Malta. I will definitely be booking with you again. Thank you 😊
3 September 2026
Reply from Sunway
We were so glad you had such a welcoming first experience with us and it is wonderful to hear that our team member Catherine was professional and helpful. We truly appreciate your kind words and look forward to your next booking. Thank you for your positive feedback!
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Well nice to hear a friendly voice for…
Well nice to hear a friendly voice for starters, the lady in question was called nicking,explained all and very helpful, on what is involved,
2 September 2026
Reply from Sunway
Dear Ms. McGrath
We were so happy to hear about your positive experience! We always aim to provide clear and helpful assistance, and we're glad our team member achieved that for you. Thank you for sharing your kind words.
Regards
Kathy Cashe
Customer Service Manager
Sunway
have travelled before with subway and…
have travelled before with subway and now as then, very happy with the experience
22 September 2025
Reply from Sunway
Dear Mr. Waters
We were so happy to hear you continue to have great experiences with us! Thank you for your continued support and kind words.
Regards
Kathy Cashe
Customer Service Manager
Sunway
Booking process simple compared to…
Booking process simple compared to other companies.
31 August 2026
Very good experience
Lorraine was very efficient, helpful and friendly, as were the people I went back to next day to take a picture of my passport, and I would certainly be a repeat customer.
Many thanks
Angela
20 August 2026
Reply from Sunway
Dear Angela
We were so happy to hear about your positive experience with Lorraine our staff member . We truly appreciate your kind words and look forward to welcoming you back again!
Warm Regards
Kathy Cashe
Customer Service Manager
Sunway
Cruise booking
I made my booking with Toni.
She was so helpful & understanding.
5stars!!!
30 August 2026
Reply from Sunway
Dear Ms. Butler
We were so glad to hear our team member Toni provided such helpful and understanding assistance with your booking. Thank you for sharing your positive experience and for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway!
Always a pleasure to deal with the most…
Always a pleasure to deal with the most helpful staff..I have dealt with Kellie and Catherine and both of them couldn't do enough to sort out our holiday .nothing is a problem for them..many thanks to both of them.
29 August 2026
Reply from Sunway
Dear Ms. Sculky
We are so happy to hear that our staff members Kellie and Catherine provided such helpful assistance with your holiday arrangements. We truly appreciate your kind words and thank you for sharing your positive experience with us.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Excellent help from Nikki.
29 August 2026
Reply from Sunway
Dear Catherine
We were so happy to hear Nikki our staff member provided excellent assistance. and we appreciate your kind words! Thank you for letting us know
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Nadia is very helpful and knowledgeable…
Nadia is very helpful and knowledgeable about Agadir
29 August 2026
Reply from Sunway
Dear Mary
We were so glad to hear that Nadya our team member was very helpful and knowledgeable about travelling to Agadir. We appreciate your kind words and thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway.
Reply from Sunway
Dear Paul
We were so glad you consistently enjoy our great value cruises and excellent service. We greatly appreciate your loyalty!
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Nadya
Nadya, the Sunway consultant was very helpful, and knowledgeable regarding all my queries.
I have always found in my dealings with Nadya, that she is always willing to help me with any issue that might re concerning me, Nadya has the ability to completely reassure me that everything will work out fine.
28 August 2026
Unprompted review
Reply from Sunway
Dear Mr. Hunt,
We are so pleased to hear about your positive experience with our consultant Nadya. It is wonderful to know that she provided such helpful and reassuring support. We truly appreciate you sharing your kind feedback.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Your friendly and helpful staff is a…
Your friendly and helpful staff is a pleasure to deal with.
19 August 2026
Reply from Sunway
Dear Mr. Murnaghan
We are so glad to hear that our friendly and helpful staff made your experience a pleasure. We appreciate your kind words and thank you for letting us know!
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Reply from Sunway
Dear Ms. Bolton
We were happy to hear our phone support was friendly and helpful. Thank you for your feedback!
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
October ,Kusdasi
Its quite simple really
I made all arangements pn the phone
Got a quatation..and a reference number from Kellie.Her extension number.So when I was ready too book contacted Kellie .Job done
SO thanks,again Sunway and of course,Kellie
25 August 2026
Reply from Sunway
Hi Mr. O'Reilly
We were so glad to hear that our staff member Kelli provided such a smooth and efficient booking experience for you. We appreciate you sharing your positive feedback and are happy we could assist. Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
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