Sunway Reviews 

3,805
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 708 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, helpful, and friendly, making the booking process effortless and pleasant. Many people appreciate the personalized attention and efficiency, noting that agents are dedicated to ensuring smooth holiday arrangements and providing great advice. The overall service and customer support are frequently highlighted as excellent, with many appreciating the professional approach and clear communication throughout the process. However, some customers also noted that desired destinations were occasionally booked out or that holiday prices increased after initial quotes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Booking process

Customers had positive experiences with the booking process, often describing it as easy, straightforward,... See more

Holidays

Consumers find holidays to be positive, with many reviewers highly recommending booking a holiday and... See more

Service

Clients share positive opinions on service, with many reviewers consistently highlighting the helpfulness,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The collaboration between Sunway and RTC has been a huge success especially on the Agadir trips. Laila as the local rep is an absolute angel; she looks after everyone so well. The booking process was... See more

Rated 5 out of 5 stars

I booked a Rory’s travel club deal through Sunways travel, I spoke with a lady called Norma and she helped me get what I needed. Being a bit deaf I was treated with respect and had all my questions an... See more

Rated 5 out of 5 stars

Found details on Rorys travels of my holiday. Booking was effortless with friendly and helpful staff. I had a follow up inquiry as I was unable to click on the terms and conditions. I am not hitech... See more

Rated 5 out of 5 stars

Wished to travel with Sunway but my desired destination was booked out. Sunway offered to put me on a waiting list should there be future availability. To my delight and surprise this happened and I a... See more



Company details

  1. #6 of 12 best companies in Tour Operator
  2. #4 of 5 best companies in Cruise Agency
  3. #5 of 6 best companies in Cruise Travel Agency
  4. #2 of 3 best companies in Flights Search Site
  5. #6 of 15 best companies in Travel Agency
  6. #4 of 8 best companies in Travel Aggregator

Written by the company

Sunway is Ireland’s largest Irish owned tour operator offering over 70 destinations worldwide. We offer the widest range of products from European Package Holidays to Cruises and Escorted Tours. We are proud to provide exceptional holidays at competitive prices and are a fully bonded travel company.

Sunway

Written by the company

Irish Owned, Award Winning and committed to our customers
We are an Irish owned and operated business unlike many other operators. We have 52 years of travel experience and have survived many booms and busts, ash clouds, strikes and political situations. We create jobs with 60 people in Ireland and a further 50 staff overseas. We are renowned for our outstanding representative service in our European resorts, we understand what Irish holidaymakers want and deliver it all the time, as our loyal customers show through testimonials and their repeat bookings year after year with Sunway.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,805)

689 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We are returning holiday makers and had…

We are returning holiday makers and had a very good experience with Staff member Catherine Cinnamond,
who went above and beyond to assist us in choosing and providing information on the Holiday and the Hotel / Resort facilities gave us a number of options before we confirmed our choice and the booking process was seamless from there on Full marks 100+ %.

18 July 2026
Rated 5 out of 5 stars

Excellent service

Catherine went above and beyond to organize our trip.
I have not used a travel agent in a long time, but in future will be returning to Sunway, excellent service and all our requests were met.

18 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look