The collaboration between Sunway and RTC has been a huge success especially on the Agadir trips. Laila as the local rep is an absolute angel; she looks after everyone so well. The booking process was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #6 of 12 best companies in Tour Operator
- #4 of 5 best companies in Cruise Agency
- #5 of 6 best companies in Cruise Travel Agency
- #2 of 3 best companies in Flights Search Site
- #6 of 15 best companies in Travel Agency
- #4 of 8 best companies in Travel Aggregator
Written by the company
Sunway is Ireland’s largest Irish owned tour operator offering over 70 destinations worldwide. We offer the widest range of products from European Package Holidays to Cruises and Escorted Tours. We are proud to provide exceptional holidays at competitive prices and are a fully bonded travel company.
Sunway
Written by the company
- Irish Owned, Award Winning and committed to our customers
- We are an Irish owned and operated business unlike many other operators. We have 52 years of travel experience and have survived many booms and busts, ash clouds, strikes and political situations. We create jobs with 60 people in Ireland and a further 50 staff overseas. We are renowned for our outstanding representative service in our European resorts, we understand what Irish holidaymakers want and deliver it all the time, as our loyal customers show through testimonials and their repeat bookings year after year with Sunway.
Contact info
Marina House, Clarence Street, Dun Laoghaire, A96 RK31, Dublin, Ireland
- +353 (01) 2366888
- info@sunway.ie
- sunway.ie
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a great company to deal…
Always a great company to deal with...years in the business....
The booking process was easy and very…
The booking process was easy and very friendly staff.
Easy to use website with clear and…
Easy to use website with clear and followable information that answered any questions we had and offered great detail of packages. Great follow up emails making sure we didn't miss anything.
We are returning holiday makers and had…
We are returning holiday makers and had a very good experience with Staff member Catherine Cinnamond,
who went above and beyond to assist us in choosing and providing information on the Holiday and the Hotel / Resort facilities gave us a number of options before we confirmed our choice and the booking process was seamless from there on Full marks 100+ %.
Prompt details on the phone with…
Prompt details on the phone with friendly staff on both occasions.
Very experience staff excellent…
Very experience staff excellent customer service, and Tonie that deals with cruise Holidays is very professional and helpful.
Excellent service
Catherine went above and beyond to organize our trip.
I have not used a travel agent in a long time, but in future will be returning to Sunway, excellent service and all our requests were met.
Dee was great in booking this holiday…
Dee was great in booking this holiday advised what would suite the family and the honeymooned.
Kellie made everything really easy
Kellie made everything really easy, easiest trip I've booked in a long time!
Excellent hotel
Great facilities, very good food, air conditioning and entertainment, courteous and friendly staff, night entertainment.
It was so easy to make a booking online…
It was so easy to make a booking online without hassle. I've got a quick response from a member of staff in relation to my inquiry. Great service overall. 😊
Catherine was very helpful and…
Catherine was very helpful and certainly v professional in her role.
It’s so nice to speak with someone who’s actually happy in their role and it shows by the sound in their voice
Staff very helpful
A very knowledgeable and polite…
A very knowledgeable and polite representative in Kelly. She went out of her way to be helpful. Good price. First time booking with your company. Will be back.
I like the simplicity of the Sunway…
I like the simplicity of the Sunway website. Never had a problem booking in the last 10 ish years
All of the staff and most especially
All of the staff and most especially, Kellie, who dealt with me were 100% willing to accommodate my needs.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.