Exceptional! Nikki, Michelle and Nadya were so professional and meticulous in providing support and answering questions. Everything was organised to a tee, gorgeous rapport with each of them and they... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far our experience has been great. Michelle was extremely helpful with assisting us book our holiday. She offered to email a request we wanted for a larger room for our stay, which wasn't availa... See more
Lisa Kane was the lady who looked after me. She was really helpful, kind and courteous. I had a rough idea when I wanted to go and Lisa patiently went through numerous dates and packages to get me the... See more
Company replied
From my first phone call about my holiday and what we were looking for, I was giving so much information by the Lovely Toni. The booking process was so easy and She gave me so much insight about our u... See more
Company replied
Company details
- #4 of 11 best companies in Tour Operator
- #4 of 5 best companies in Cruise Agency
- #4 of 6 best companies in Cruise Travel Agency
- #2 of 3 best companies in Flights Search Site
- #5 of 14 best companies in Travel Agency
- #3 of 8 best companies in Travel Aggregator
Written by the company
Sunway is Ireland’s largest Irish owned tour operator offering over 70 destinations worldwide. We offer the widest range of products from European Package Holidays to Cruises and Escorted Tours. We are proud to provide exceptional holidays at competitive prices and are a fully bonded travel company.
Sunway
Written by the company
- Irish Owned, Award Winning and committed to our customers
- We are an Irish owned and operated business unlike many other operators. We have 52 years of travel experience and have survived many booms and busts, ash clouds, strikes and political situations. We create jobs with 60 people in Ireland and a further 50 staff overseas. We are renowned for our outstanding representative service in our European resorts, we understand what Irish holidaymakers want and deliver it all the time, as our loyal customers show through testimonials and their repeat bookings year after year with Sunway.
Contact info
Marina House, Clarence Street, Dun Laoghaire, A96 RK31, Dublin, Ireland
- +353 (01) 2366888
- info@sunway.ie
- sunway.ie
4.8
Excellent
4K reviews
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Holiday query and booking
The lady we dealt with was Toni and was excellent in assisting us first with advice on our quote and then processing the booking. Would highly recommend a pleasure to deal with .
15 August 2026
Reply from Sunway
Dear Mr. Green
We are so pleased to hear about the excellent experience that our colleague Toni provided you with excellent service throughout the booking process. We truly appreciate your kind words and they mean a great deal to us and we look forward to assisting you with future travel plans.
Kind Regards
Kathy Cashe
Customer Service Manageer
Sunway
Nikki Doyle was super helpful in…
Nikki Doyle was super helpful in figuring out what might suit our family's needs particularly our significant food allergies ,with flights and accommodation. Thank you Nikki and sunways
15 August 2026
Reply from Sunway
Dear Ms. King.
We are so happy to hear that our staff member Nikki could assist your family with your travel plans, especially with your food allergies. We appreciate your kind words and letting us know
Best Regards
Kathy Cashe
Customer Service Manager
Sunway!
Reply from Sunway
Dear Ms. Egan
We are so glad to hear that our team members Toni and Ciara provided such helpful assistance with your booking. Thank you for sharing your positive experience and for letting us know
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Easy to deal with
Easy to deal with, knowledgable staff, decided to change my Accomodation, and got to do this with no issues. Satisfied customer.
7 August 2026
Reply from Sunway
Dear Mr. McLoughlin
We are so glad to hear that our staff made changing your accommodation easy and hassle-free. We appreciate your kind words and letting us know.
Best Regards
Kathy Cashe
Customer Service Manager
Sunway
Ease of booking
Michelle was so professional. She had great patience and was so helpful
6 August 2026
Reply from Sunway
Dear Pauline
We are so glad to hear about your positive experience and that our team member Michelle was professional and helpful. We truly appreciate your kind words and letting us know.
Kathy Cashe
Customer Service Manager
Sunway.
Very good
Within minutes of speaking to them i had all information needed sent to me by email and all booked minutes later
5 August 2026
Very helpful staff member that assisted me…
Well the staff member that assisted me was courteous professional and damn good at her work. She made the booking process easy, thank you!
11 August 2026
Catherine in customer service was excellent
Catherine in customer service was excellent because of her will will do business again with your company
11 August 2026
Easy to book at every stage of the…
Easy to book at every stage of the process. Catherine was very helpful on the phone. It is great to book online but better that there is a person that you can talk to so any questions can be answered.
8 August 2026
Reply from Sunway
Dear Mr. Delaney
We were so pleased to hear that your found the our booking process with our staff member Catherine easy for you and that you were provided helpful assistance. We truly value your feedback about the importance of having a person to speak with for questions. Thank you for your kind words!
Kathy Cashe
Customer Service Manager
Sunway
Tara was lovely to deal with and…
Tara was lovely to deal with and sorted our holiday promptly.
31 July 2026
Reply from Sunway
Dear Ms. O'Flynn
We were delighted to hear that your holiday arrangements were handled efficiently and to your satisfaction by our staff member Tara. Thank you for your kind words!
Kathy Cashe
Customer Service Manager
Sunway
Very quick and easy to use online ,and…
Very quick and easy to use online ,and great value for money.
7 August 2026
Reply from Sunway
Dear Ms. Malone
We were so happy to hear you found our online service quick, easy, and great value! We appreciate your feedback and thank you for letting us know
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway.
Excellent experience
The patience Catherine displayed was outstanding This made the entire booking process so easy The holiday options were clear and concise and I feel we're getting a great holiday at excellent value Will definitely be booking with Sunway in the future
4 August 2026
Reply from Sunway
Dear Ms. Kennedy. We were so happy to hear that our team member Catherine's patience made your booking process easy and that you found our holiday options clear and concise. We are very glad you feel that you are getting great value and appreciate your kind words. We look forward to welcoming you back for future bookings with us.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Everything worked out great!
14 March 2026
Reply from Sunway
Dear Sinead. We are so glad to hear everything worked out great for you! Thank you for sharing your positive feedback with us.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Reply from Sunway
Dear Frances
We were so happy to hear that you found our product easy to use. . We truly appreciate your positive feedback!
Kind Regards
Kathy Cashe
Customer Service Manger
Sunway
Its so nice to be able to talk to…
Its so nice to be able to talk to someone and they know what you want.
30 July 2026
Reply from Sunway
Dear Ms. O'Brien
Thank you for taking the time to send us your feedback on your recent holiday and we were so happy to hear our staff were helpful and friendly! We truly appreciate your kind words.
Warm Regards
Kathy Cashe
Customer Service Manager
Sunway
Good customer service
Lorraine listened to what we were looking for from our holiday and made excellent recommendations. Our request for multiple flight options were provided which allowed us to make the decision to book our holiday much easier.
4 August 2026
Reply from Sunway
Dear Valerie
We were so happy to hear that our staff member Lorraine's recommendations and multiple flight options helped make your holiday booking decision easier. We appreciate you sharing your positive experience with us!
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Straightforward booking process.
2 August 2026
We booked our Celebrity Cruise with…
We booked our Celebrity Cruise with Diane and she was great to deal with. She was friendly, helpful and made the whole booking process very easy. She answered all our questions and kept everything straightforward. We’re really happy with the service and would definitely recommend Diane.
aAngela
3 August 2026
Reply from Sunway
Dear Angela, We are so happy to hear that Diana our team member provided such excellent service for your Celebrity Cruise booking. We are delighted that the booking process was easy and straightforward, and that all your questions were answered. We truly appreciate you recommending our services.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Nadia the lady I dealt with was a joy…
Nadia the lady I dealt with was a joy to deal with was very knowledgeable and helpful with my booking would definitely book with SUNWAY and Nadia again
2 August 2026
Reply from Sunway
Dear Ms. Cloonan
We are so happy to hear that our team member Nadia provided such a positive and helpful experience with your booking. We truly appreciate your kind words and look forward to assisting you again.
Warm Regards
Kathy Cashe
Customer Service Manager
Sunway
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