Travel Department Reviews 

5,402
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 548 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent guides and staff for their extensive knowledge, helpfulness, and professional approach, ensuring smooth and enjoyable trips. People frequently highlight the wonderfully organized holidays, thoughtfully planned itineraries, and beautiful locations with comfortable, well-situated accommodations. Many consumers appreciate the high quality of service and value, making their travel experiences stress-free and memorable. However, some people mentioned dissatisfaction with the included meals, particularly regarding the limited choices for evening dining or the necessity of half-board. Additionally, a few customers experienced logistical disruptions, such as significant delays at passport control or unexpected holiday changes.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the guides for being... See more

Holidays

Customers consistently note positive experiences with holidays, with many highly recommending them and... See more

Location

Reviewers highlight positive aspects of location, with many praising the beautiful scenery and excellent... See more

Service

Consumers find service to be positive, with many reviewers highlighting the excellent organization of trips... See more

Quality

Reviewers mention positive feedback about quality, with many praising the high standard of hotels,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more

Rated 5 out of 5 stars

A most enjoyable trip to Cape Town, Garden route and Safari. Nicolette our guide was excellent, very knowledgeable and informative and looked after the group so well. The highlight was the game reserv... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more


Company details

  1. #5 of 12 best companies in Tour Operator
  2. #4 of 6 best companies in Cruise Travel Agency
  3. #1 of 3 best companies in Cultural Tours Provider
  4. #1 of 1 best companies in Sightseeing Tour Agency
  5. #5 of 15 best companies in Travel Agency
  6. #3 of 8 best companies in Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(5,402)

545 reviews in the last 12 months

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Rated 5 out of 5 stars

Well organised

Well organised, excellent guides and easily contacted. Seat selection and allocation of flight seats could improve. Excellent company

15 July 2026
Rated 5 out of 5 stars

Another wonderful holiday in Italy with Travel Department.

Another wonderful holiday in Italy organised by Travel Department. This year we headed to Lake Maggiore. Right from check in at Dublin Airport until we returned a week later everything went like clockwork. Air-conditioned coaches doing transfers and waiting at the hotel to take you on some fantastic day trips. A beautiful hotel right on the lake with great views and wonderful staff and food. A tour guide called Carolyn who was so knowledgeable on everything and very caring for some of the guests a little less mobile than the rest. A perfect holiday and hopefully we will see you all next summer.

12 July 2026
Unprompted review
Rated 4 out of 5 stars

We got to visit exactly what we wanted…

We got to visit exactly what we wanted to see with enough time to relax and enjoy each place. The tour guide was excellent. The hotel was adequate but one gripe would be having to pre-order our evening meals so far in advance. It did cause a bit of confusion otherwise a great holiday.

14 July 2026
Rated 5 out of 5 stars

Cape Town, Garden Route and Safari.

Recently back from Cape Town, Garden Route and Safari. A truely fabulous and memorable trip. This is our 5th trip with TD and the guides just keep getting better. Nicolette our guide was superb and completely passionate about South Africa. She ensured that everyone in the group had the best experience possible. Highly recommend this package. We were there in SA winter with mixed weather, absolutely no problem to our Irish group.

19 June 2026
Rated 5 out of 5 stars

June trip to Capetown Garden Route and Safari

We had a very enjoyable trip to South Africa in June .The Travel Department were excellent throughout the entire process .Our local rep Nicolette was brilliant .She was so attentive and made sure that our trip went without a hitch .Our driver Sivu was very punctual and a safe driver .The Safari trip was unforgettable. Our guide Trust lived up to his name on more than one occasion ! He went out of his way to make sure that we saw the Big 5 and more .There were 14 travellers in our group .They contributed to many of the happy memories that we have of our trip . We would recommend this trip and The Travel Department highly .
John and Margaret

10 July 2026
Rated 5 out of 5 stars

A fabulous week in Sorrento looked…

A fabulous week in Sorrento looked after by the wonderful Cinzia. We love the Travel Department and will be booking again next year. The Sorrento, Amalfi coast and Pompeii holiday was stunning. We felt we had seen so much in a week while still enjoying down time on our rest days. If you’re looking for want a great sightseeing holiday without any stress you couldn’t go wrong with the Travel Department

9 July 2026
Unprompted review
Rated 5 out of 5 stars

A most enjoyable trip to Cape Town

A most enjoyable trip to Cape Town, Garden route and Safari. Nicolette our guide was excellent, very knowledgeable and informative and looked after the group so well. The highlight was the game reserve where we managed seeing the big 5. A memorable trip which I would highly recommend.

10 July 2026
Rated 5 out of 5 stars

Stress free. Book, pay, pack and go

Wonderful organisation for world wide travel. Literally just book, pack and go. Every detail is sorted so no online bookings, finding flights, accommodation, tours, trains connections etc. are eliminated, stress free. I would highly recommend these holidays.

16 July 2026
Rated 1 out of 5 stars

Unreliable - TD cancelling booked trips without reason

Recently experienced TD as an unreliable company. Very disappointing because I’ve been a loyal customer for 25 yrs. They cancelled two booked trips - Vietnam and Croatia (autumn 2026) and for my trip to Slovenia (Spring 2026) they firstly changed trip dates and then also changed the destination airport to an airport 4 hours away instead of the original local airport, which made the short break much much shorter at the intended destination. So TD had caused major disruptions to my three booked holidays in 2026.
All I received from TD was a “sorry” with no explanation, other than “operational reasons” and that it’s in their T&Cs to cancel or change.
I’m extremely reluctant to book another holiday with them based on my 3 recent holiday experiences in 2026, their unreliability and customer service. This is how to lose customers fast. Real shame.
In reply to TD response: Three holiday disruptions in less than 6months is excessive. TD advertise many dates to a particular destination and TD staff have said to me on phone when TD can’t find enough customers TD just cancels the trip. Perhaps advertise less dates options so that the ones that ARE advertised are more likely to actually proceed? Shame TD customer appreciation has deteriorated as the company has matured.

15 July 2026
Unprompted review
Travel Department logo

Reply from Travel Department

Dear Ms Cotter,

Thank you for taking the time to share your feedback. We're sorry to hear about your recent experiences with us. We appreciate that the repeated disruptions have affected your confidence in travelling with us. While changes and cancellations can occasionally be necessary for various reasons, we understand why you feel let down. Your feedback has been shared with the relevant teams, as it's important, we understand the impact these changes have on our customers. As you will know from travelling with us over the past 25 years that it is rare to have consecutive holidays affected in this way. We are very mindful that our customers have choices and do not take their loyalty for granted. We do hope you will reconsider travelling with us again, in order to prove to you that Travel Department are a reliable and dependable travel company.

Kind regards,
Travel Department

Rated 4 out of 5 stars

Location of hotel was wonderful and the…

Location of hotel was wonderful and the trips were great. The only problem was the food in the hotel Moderno. On arrival night a dinner was included chicken milanese but where was the chicken???breakfast also inadequate
I also did not understand why we had three guides for a week.

13 July 2026
Rated 4 out of 5 stars

more free time ( which was probably…

more free time ( which was probably optional anyway but not made clear at the time) at the tearto Taurmina would have been great, and bus tour of Vulvano island included, would have made the whole tour excellent. Over all very good with a great guide !

4 July 2026
Rated 5 out of 5 stars

Travel Department are a great company…

Travel Department are a great company with a long established reputation for great trips. You get to meet with a group of like minded people who generally are very open to meeting with others. The tours are usually spot on and visit interesting places. The guides are usually outstanding and mix historical information with storytelling. We’re looking forward to going again

10 July 2026
Rated 4 out of 5 stars

We had a wonderful week in Sorrento.

We had a wonderful week in Sorrento.
Hotel Ascot is perfectly positioned to enjoy Sorrento. The Hotel was very clean, well run and the staff very helpful and friendly. However the two meals we had there as part of the holiday package could only be described as fair.
Our transfers were on very clean buses which were very punctual and comfortable to travel in.
We enjoyed the excursions, however the crowds in Positana and Amalfi made it very difficult to explore, but it is July.
Our tour guide Cinzia Annunziata, was excellent. She was always good humoured and helpful.

10 July 2026

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