The AA Ireland logo
Visit website

The AA Ireland Reviews 

1,950
•
TrustScore 4.5 out of 5

4.3

Auto Insurance Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,051 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the roadside assistance team for being prompt, extremely helpful, and professional during stressful vehicle breakdowns on the road. Individuals also appreciate the friendly customer service agents who provide clear guidance, answer questions patiently, and secure great insurance quotes and membership renewals. Some reviewers were not happy with long waiting times on the phone or web chat when trying to reach customer support agents. A few other people also felt that unexpected high administration fees charged for making routine policy changes were completely frustrating and unnecessary.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, highlighting prompt and efficient assistance during... See more

Customer service

Consumers find customer service to be positive, highlighting friendly and helpful staff who take time to... See more

Response time

Reviewers highlight ambiguous aspects of response time, with experiences varying greatly across different... See more

Price

Reviewers share mixed feedback about pricing, with some consumers reporting great quotes, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had always thought that AA membership was something that only other people had. Something from a bygone age of gentlemen drivers of inherently unreliable cars. I was wrong. Recently I received memb... See more

Rated 5 out of 5 stars

On this occassion I had driven my friends car a short distance in a remote area. ( Testing out her car for drive). We left the door open for a period and drained the battery but the mechanic was atten... See more

Rated 5 out of 5 stars

This is my second year with AA insurance. I'm paying less this year than last year, which is always a bonus. The customer service agents are friendly helpful and knowledgeable about your insurance ne... See more

Rated 5 out of 5 stars

I had a query about my membership renewl, the service agent was very knowledgeable on the subject and even got me a discount on my renewl premium. In an age where all service providers are increasing... See more

Company details

  1. Auto Insurance Agency
  2. Car Service
  3. Home Insurance Agency
  4. Insurance Broker
  5. Towing Service
  6. Travel Insurance Company

About The AA Ireland

Written by the company

AA Ireland - Protecting What Matters Most

At AA Ireland, we've been looking after Irish motorists and families for over 100 years. We're one of Ireland's most trusted and recognised brands and whether you're insuring your car, protecting your home, planning a trip away, or keeping your pet covered, we're here to make sure you're in safe hands.

As Ireland's leading insurance broker, we compare multiple schemes to find you the right cover at the right price - keeping things simple, honest and hassle-free.

What we offer

  • Car Insurance - compare multiple schemes to find the best deal for you
  • Home Insurance - protecting your home and everything in it
  • Travel Insurance - explore the world with confidence
  • Pet Insurance - comprehensive cover for your furry family members
  • AA Membership - 24/7 roadside assistance, plus great member rewards

Easy to manage, online

Our MyAA portal lets you renew policies, add drivers, update your vehicle and access your documents - all online, any time.

AA Ireland Limited trading as AA Insurance is regulated by the Central Bank of Ireland. Terms and conditions apply.

Be 💛 Safe.
The AA

Our Promise to You

Written by the company

Ireland's Most Trusted Roadside & Insurance Brand
For over 100 years, we've been there for Irish drivers and families when they need us most. From 24/7 roadside assistance to home, car, travel and pet insurance - we've got you covered
Covers You, Not Just Your Car
Our AA Membership covers you as a person, whether you're driving your own car or someone else's. With an 80% repair rate at the roadside, we'll get you moving again fast.
Easy to Manage, Always On Hand
Use MyAA to renew policies, add drivers and access your documents online - any time. And if you ever need us, our team is just a call or tap away.

Contact info

AA Membership | Roadside Assistance

24/7 roadside assistance in Ireland. Covers you, not just your car.

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,950)

1,001 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Be careful about car Insurance

Beware of hidden fees, there's an excessive €30 charge for a first-time late payment or failed transaction. Additionally, auto-renewal is enabled by default and requires you to contact them a full 30 days before your contract ends to opt out. I won't be renewing my subscription.

Also watch out for auto-renew as it usually doubles on both car insurance and AA break-down assistance

1 August 2026
Unprompted review
The AA Ireland logo

Reply from The AA Ireland

Richard,

We appreciate you sharing your concerns regarding the late payment charge and our auto-renewal process. We understand how important transparency is, and we are actively reviewing our communication around these policies to ensure they are clearer for our customers. Your feedback is invaluable as we work to improve our services.

If you'd like to discuss your experience further, please contact us at service@theaa.ie or call us on 0818 667 788. We're here to help.

The AA Ireland Team

Rated 1 out of 5 stars

AA LIES

I had proven that the AA agent who told me that they had cancelled my membership and refused to send a breakdown van to me was actually lying. So in time I wrote to the CEO of the AA to report this and to clarify if this was something he and the AA management condoned.I didnt even get the courtesy of a reply so i assume that this culture is endemic throughout the AA and that the senior management and the CEO see nothing wrong with this. I wonder if many others are AA members who are ignored and lied to when they try to avail of the AA contracted services.

9 May 2026
Unprompted review
The AA Ireland logo

Reply from The AA Ireland

Peter,

We sincerely appreciate you taking the time to share your experience with us. We are truly concerned to learn about the difficulties you encountered regarding your membership and the lack of a response to your correspondence. We are committed to providing excellent service, and it is clear we fell short in your case. We are actively reviewing your feedback to understand where our processes failed and to prevent similar situations from happening again. We value your insights as they help us improve.

If you'd like to discuss your experience further, please contact us at service@theaa.ie or call us on 0818 667 788. We're here to help.

The AA Ireland Team

Rated 1 out of 5 stars

Read the fine print

Read the fine print! For basic breakdown cover you can only be towed a maximum of 15km, with no option to get it towed further even for an additional fee.

2 September 2026
Unprompted review
The AA Ireland logo

Reply from The AA Ireland

Sean,

We appreciate you sharing your concerns regarding our breakdown cover's towing distance. We understand this limitation caused frustration. We are reviewing our policy details.

If you'd like to discuss your experience further, please contact us at service@theaa.ie or call us on 0818 667 788. We're here to help.

The AA Ireland Team

Rated 5 out of 5 stars

Prompt response

Prompt response, excellent communication skills
Booked uber to take me home around 3am
They helped me to get a cheaper garage to fix my tyre

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Bob to the rescue

I was driving an older group of visitors from Dublin Airport to the city this AM whena tyre went flat. It's a Mercedes minibus with the spare fixed under the floor to the rear. I'd no idea how to remove it so via the insurance company the AA breakdown service responded promptly. Bob was just brilliant. Friendly, helpful and very efficient. Together we took the wheel to a nearby tyre shop where the tyre was replaced. Bob was patient and attentive at all times. I'm so glad we met him, he's a credit to your company. Thanks again from me and the gang.

1 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look