DPD Ireland Reviews 

204,646
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 19,922 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being punctual, polite, and extremely helpful during drop-offs and everyday interactions. People really appreciate receiving advance notifications and precise time frames that make planning their daily schedule completely stress-free. Consumers often note that purchases arrive in perfect condition, making the service exceptionally dependable for regular shopping needs. Some reviewers were not happy with careless drop-offs, mentioning that parcels were occasionally left exposed to bad weather or thrown over locked gates. A few consumers also encountered frustrating shipping delays, poor communication, or items unfortunately arriving damaged.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, praising prompt arrival times,... See more

Staff

Clients share positive opinions on staff, frequently praising delivery drivers for being exceptionally... See more

Service

Reviewers highlight positive aspects of service, praising the fast, reliable, and timely deliveries provided... See more

Product

Reviewers mention ambiguous feedback about product, with some consumers reporting that items arrived... See more

Order

Customers had ambiguous experiences with order processing, as some reviewers praised the fast service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When my dpd confirmation is received, I feel reassured that my package will arrive on time. They are most reliable, keep their customers well informed and provide an excellent service. I would like t... See more

Company replied

Rated 5 out of 5 stars

DPD is my favourite courier service. I have NEVER had to look in the hedge for a parcel ( yup another courier did that) or wonder whether it will be on time. They must be great employers too as the... See more

Company replied

Rated 5 out of 5 stars

Honestly love when I see it’s a DPD delivery. Always within the timeframe and if I am busy with the baby, the parcel is left carefully at the door or at the gate (as requested). Thanks DPD driver Ben... See more

Company replied

Rated 5 out of 5 stars

Excellent service . Declan your driver is always pleasant and waits to hand the parcel to me, if not in he always puts it in a safe place. Occasionally Gavin delivers leaves the parcel in the fron... See more

Company replied


Company details

  1. Courier Service

Information provided by various external sources

Operating since 1986, DPD is Ireland’s largest dedicated parcel carrier. With the country’s most technologically advanced parcel sortation hub, a new fulfilment centre located right next door and 38 depots throughout Ireland, the DPD fleet collects and delivers up to 100,000 parcels daily. DPD Ireland is part of DPD Group which operates Europe’s largest road delivery network delivering more than 4 million parcels each day. Dedicated to ensuring the customer journey runs smoothly, from dispatch to delivery, DPD has implemented communication solutions that engage with the customer throughout the delivery process. In transit messaging via email, SMS and App provide real time updates at all the important stages of delivery, giving peace of mind and control..website

Welcome to DPD Ireland!

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

205K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(204,646)

18,071 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

rude behavior and a bunch of lies

DPD delivered high-value packages to the wrong address. Instead of correcting the error, the chat agent became insolent—claiming, despite clear evidence to the contrary, that the fault lay with the sender.
To make matters worse, the proof-of-delivery photo had been tampered with; damage to the package had perhaps been partially pixelated out.
It appears to be DPD’s corporate policy to cover up mistakes rather than admit to them—a situation compounded by rude customer service staff.
I highly recommend ensuring, whenever you place an order, that DPD is NOT the shipping provider.

4 November 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look