When my dpd confirmation is received, I feel reassured that my package will arrive on time. They are most reliable, keep their customers well informed and provide an excellent service. I would like t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Operating since 1986, DPD is Ireland’s largest dedicated parcel carrier. With the country’s most technologically advanced parcel sortation hub, a new fulfilment centre located right next door and 38 depots throughout Ireland, the DPD fleet collects and delivers up to 100,000 parcels daily. DPD Ireland is part of DPD Group which operates Europe’s largest road delivery network delivering more than 4 million parcels each day. Dedicated to ensuring the customer journey runs smoothly, from dispatch to delivery, DPD has implemented communication solutions that engage with the customer throughout the delivery process. In transit messaging via email, SMS and App provide real time updates at all the important stages of delivery, giving peace of mind and control..website
Written by the company
Athlone Business Park, Dublin Road, Westmeath, Athlone, Ireland
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DPD keep right up to date on Delivery and Delivery Time
Safely placed as we weren't at home & always within time frame of expected delivery. Thank you.
The other parcel was already opened when received.
DPD delivered high-value packages to the wrong address. Instead of correcting the error, the chat agent became insolent—claiming, despite clear evidence to the contrary, that the fault lay with the sender.
To make matters worse, the proof-of-delivery photo had been tampered with; damage to the package had perhaps been partially pixelated out.
It appears to be DPD’s corporate policy to cover up mistakes rather than admit to them—a situation compounded by rude customer service staff.
I highly recommend ensuring, whenever you place an order, that DPD is NOT the shipping provider.
DPD are the best and most reliable couriers on the road. Their drivers are also the most helpful.
Always happy to know that my parcel is been delivered by DPD Ireland because iam kept upto date on time day of delivery 😀
Had problems with your firm in the past ,this fella is lovely makes sure he gets through security gates and delivers to your door.
Excellent service and friendly staff highly recommended, staff a pleasure to deal with.
Always a great service with Dpd,the guys always delivery on time and in a very professional manner
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.