UPS Ireland Reviews 

Great experience with UPS.
Item purchased from Portugal late Sunday night and delivered to Donegal on Friday.
Tracking was provided at every step of the way.
Was called away so left a note on the door instructing delivery driver where to leave package, which was left exactly where I asked.
Very Happy
John

UPS emailed to confirm my parcel would be delivered today, so I took the day off work to be home for the signature. Nobody came. No driver, no door tag, no phone call, nothing — and then the tracking quietly rescheduled it for Monday. It requires a signature, so Monday is useless to me: I'll be at work, like most people. I lost a day's pay waiting for a delivery UPS confirmed in writing and then didn't attempt. Hit the date or ring the bell. Doing neither and blaming the calendar isn't a delivery service.

I've been stuck here all day, just waiting for a delivery. And honestly, reading all these bad reviews, it seems like I've hit every single problem they mention. No package, no updates, no one to even talk to at customer service—just a bunch of incompetent folks. You just can't count on them. I'd take DHL or DPD any time over these guys.

When even Ups drop standards to an all time low
Photo to prove it was left at side of the road with no one signing for delivery .

Dropping box’s in a car park and did not even bother to bring to shop entrance 65 meters from the entrance .And it is not as if Ups had not delivered to us before in last 19 years

in Ture UPS tradition the following excuse appears again on the delivery tracking system! "The receiver was not available for delivery. We'll make a second attempt the next business day."
Time UPS got some new drivers as they seem to get lost every time. Same crap every time, on top of that they have the impudence to flog their customers for excessive fees for the process of collecting agency fees electronical, you wouldn’t object to a small handling fee, but their rates are OTT.
Customer support, pleased don’t waste our time responding unless you are going to assure us the service will improve next time.

I'm writing this while waiting for my package and reading the reviews here.
I don't know if I should laugh or 😭. I'm out of words

Here’s a much harsher version—angry, direct, and scathing, while sticking to the facts so it carries more weight:

Absolutely Disgraceful Service from UPS – Avoid Their Express Service

This is, without a doubt, one of the worst delivery and customer service experiences I have ever had in Europe.

I paid extra for UPS Express with a promised delivery time of 1–2 days. Almost a full week later, my package is STILL sitting in a UPS warehouse, going around in a ridiculous loop of scans with no actual movement or delivery.

What exactly am I paying an Express premium for?

The delivery is already unacceptable, but the customer service is even worse.

I have called UPS customer service twice, spending 25–30 minutes on each call, explaining the exact same situation over and over again. I even had to speak to a supervisor, and despite all of this time and effort, not a single person was able to resolve the issue.

And here is the most infuriating part: I was repeatedly told that someone would contact me within 1–2 hours with an update. They promised either a phone call or an email.

Nothing.

No phone call.
No email.
No update.
No resolution.
Not even the basic courtesy of following through on what your own employees promised.

I was then told that the case would be “escalated” and treated as an “urgent matter.” Clearly, those words mean absolutely nothing at UPS, because after supposedly escalating the issue, I am still exactly where I started.

Then, unbelievably, I was told to contact the shipper.

Why?

The package is already inside UPS’s warehouse. The shipper cannot magically walk into a UPS facility and retrieve my package. Once UPS has possession of the parcel, it is UPS’s responsibility to transport and deliver it.

This constant attempt to pass the responsibility onto someone else is incredibly frustrating and completely unacceptable.

I paid for a premium service. I did not pay for a package to sit in a warehouse for nearly a week. I certainly did not pay to spend hours on the phone repeating myself to customer service representatives and supervisors who make promises that apparently nobody bothers to keep.

Mistakes and delays can happen with any courier. What separates a professional company from a terrible one is how they handle the problem when something goes wrong.

UPS has failed on every level:

The delivery failed.
The communication failed.
The escalation failed.
Customer service failed.
And the promises made by your staff were not honoured.

At this point, calling this an “Express” service is almost laughable.

If this is how UPS treats customers who have paid for their premium delivery service, I will seriously think twice before ever using UPS again.

Absolutely disgraceful. Save yourself the frustration, save yourself the wasted time, and think twice before paying extra for UPS Express.

It does not even deserve a 1 star

Those cons attempted to charge me with an undue tax and then started to turn around the situation and then sent the parcel back to the sender when they didn’t manage to charge me.

Absolute pirates and scammers

Beware and claim your sellers NOT to deal with them

I don’t think I’ve ever had a good thing to say about UPS. They have delivered to me through the years and 40% of the time there has been an issue.

The straw that broke the camels back was today when I received half my order.

I ordered two items from the same company in the same order. Meaning I only gave 1 address. Half my order came (the less expensive parts of the order) and the main part is stuck in Waterford hub as the address is incorrect (it wasn’t)! They gave me details of what address they had. There’s no issue. It’s the exact same as the address as the package that they delivered!

Who hires these people.

Why do companies still use them !

What a bunch of wasters.

The parcel was delivered to an unagreed location without a proof of delivery photo. When I collected my parcel, I discovered it was dismantled and damaged.

A pity that we can't give ZERO stars.
The parcel was left in an awful condition in front of my gate, while there is clearly indicated that it should be left with the neighbours in case of my absence. Of course de proof picture was taken in a way that the damage cannot be seen. I will now file a complaint with the seller and with Amazon.

Every single time they get it wrong. They use different franchises for different counties and the turf war between them is more important than customer satisfaction, with the result that my parcels sit in the sorting centre because UPS managers do not have the courage and initiative to resolve their problems. The customer comes last. A useless parcel service.

UPS ZERO STAR.
Ups is most disgusting company on earth, they are not capable to deliver, lies and fack massages 247, ups is ⁹ the worst logistics company on earth I have come across, it's really disgusting 🫣 I don't recommend it to anyone

Had a parcel come up delivered by a clown of a company called UPS . The driver that came took a photo at my house but no parcel was left there . I received a call from a manager and he tried to abuse me on the phone . Have his number if u want to investigate it by UPS head office . A horrible ingorant man he was . PLEASE AVOID UPS . Use AN POST the best around at least when u are not there they will call u not like UPS .

poor service, you will never get your parcel on time

As usual, never on time . I have received e mail with specific delivery date, just to find out on the day of arrival that is it not being delivered today. Time wasters .
Ref . 1Z3338V06890341953

they have my parcel sine Monday… now it’s Friday’s evening and they didn’t bother to deliver it … and btw estimated delivery time was Thursday … the shitties of the shitties delivery service

3 parcels there was an issue with delivering to Dublin since July 2026.
1st item was broken, 2nd item delayed by 2 weeks, most recent item lost.
Local office cannot be contacted and the agent on the phone just tells you what you can already see from tracking.
Online contact form just advises you to contact sender. there appears to be no contact at all from the central customer services operation with the local delivery office.
Retailers should be made aware that UPS is not a reliable delivery agent as it will affect their business and limit customers' buying options.

I called them twice to let the driver know that they should call my phone when they arrive. Both times they said I should call them back when tracking on website says “Out for Delivery”. I was keep waiting for this status until I suddenly saw “Delivery was attempted”!
I’m so furious to have to keep waiting on this. I cancelled all my plans for the past two days.
UPS is the worst! And sometimes customer service is rude!
This is the last time I use UPS. I’ll never ever order via UPS again!
However if you are unemployed and have nothing to do outside and are hanging at your home door all day this is a great courier for you.

The worst courier service I ever came across. Most of the customer care people don’t even know their job. After speaking to nearly 10 different customer support people and repeatedly asking them similar questions which was answered differently. One of them even Iasked me to google check the meaning of some Hormuz code. I was very clear from day one that the package contains chocolates and clothes and soup packets and tinned fish. And that they are all gifts from my family and friends and NOT FOR SALE because my flight was cancelled due to gulf war. And none of them suggested me to fill the form differently or maybe make small packages. And when the package was sent to the receiving country and was kept on hold at the customs. UPS COURIER conveniently asked me to deal with the customs overseas. Seriously? And after repeatedly talking to them over the phone and through mails they took an around a month to tell me that I have to pay customs fees which was almost as much as the shipping fee. And as if this was not enough , when the package was released from the customs department the delivery to the address takes 24 hours but UPS took a week to reach the package to the address. So more than a month. And thanks to the incompetent service the chocolates which were worth around €200 were spoiled and had to be thrown away. So because of UPS I lost my money and goods too.
And the funniest part is I am still to pay them plus €12 for some pending charges.
So please think before you use the UPS service. My money is not hard earned. Theirs is, that is why they are keeping on sending me letters and emails to clear the pending payment.