UPS Ireland Reviews 

If I could give this service ZERO I would.

The last 6 weeks I've had 3 orders that have required dozens of emails and calls to get delivered. Every single time I watch the tracking go up and down between (Limerick)Shannon and Cork. I put Limerick on my address and everytime they send it to the Cork depot. I should have had the current package on Thursday, it's now hitting Wednesday and no sign. Seriously what purpose do you lot actually serve????
What ever eircode system UPS is using is WRONG. No matter what address is on the label, an automated system will make up an address.
Going forward I will not buy from any store that use's UPS.

Absolutely shocking service from UPS.

IN last 4 weeks ive had over 30 deliveries arrive to my house no problems at all, Amazon, Fed Ex, An Post. 2 times UPS have had packages for meand on both times they have messed delivery.

Amazing how a company with such a large global brand refuse to engage customers. I was notified of an upcoming delivery. I changed delivery date on website but it was apparently delivered to ' John ' on original date. I contacted the company because I don't know any John and still have not received my very expensive package

In the absence of a sender providing information on the cost of a shipment they seem to just make up a value (way above the actual cost), and then when I complained they wanted to charge a fee to correct it. A terrible shipping company.

I find it quite a predatory practice for them to incorrectly declare the cost of shipping when they had access to the true exact cost (they billed it afterall), and then they try to charge a fee to correct the inaccuracy.

I strongly suggest you don't use their services considering that is how they might treat you too.

Avoid using these at all costs, I am waiting weeks without my parcel. I cannot make a claim due to the seller organising it even though I paid for import duties/shipment. Waste of time and money. Customer service team have not helped me one bit despite emailing constantly looking for a resolution.
Highly recommending everyone to AVOID this company, its scamming people out of their money and packages.

The level of incompetency within this customer support system is pretty astounding. My package was meant to be delivered on the 15th according to a confirmation email sent by UPS and it’s now the 21st and I have received nothing so, why on earth when I want to receive an update on my order must I jump through what seems like several hoops to speak to a member of staff? The chatbot is absolutely useless, the speech detection system is awful - it feels like I’m limited to the same robotic set of commands when interacting with it. Then when I managed to get on the phone to a member of staff, they were completely disinterested and sounded like they just wanted to get me off the phone as soon as possible. I had to surmise why the package wasn’t being delivered on time myself, she was only giving me breadcrumbs of information. Shocking customer service system.

Very very bad delivery company! I never can receive my parcel normally! Always I must ring or come to the office ! Not professional couriers , it’s terrible! I not understand how they works until now! Terrible!!!

This company is running a racket on Import Duties from the UK. They are charging (in my case) 150% on top of the actual import duty, just for processing the import duty, knowing that customers have no choice but to pay it. I would advise all suppliers & manufacturers to avoid using UPS for their deliveries.

Got a message saying my item was delivered, a photo of tarmac and no parcel, hours on the phone last 2 days. Told me delivered to wrong address,They said they would get back to me within 1 hour but my parcel would be delivered in 24h. Over 2 days later and no contact. I have spent the last two days on the phone being put on automate or on hold only to be cut off

Absolutely appalling service from UPS. I would not recommend them.

I chose UPS because I believed they had an excellent reputation and that my suitcase would be in safe hands. How wrong I was!

For the past week and a half, I have spent countless hours phoning UPS, trying to arrange collection and sort out one problem after another.

I was told my suitcase had been collected when it hadn't. Then came the customs nightmare, with six or seven separate emails, each requesting different information.

And now, to top it all off, I have discovered that UPS has delivered my suitcase to a completely different address, belonging to someone I don't even know!

The whole experience has been stressful, frustrating and completely unacceptable.

For a company with UPS's reputation, I expected a professional, reliable service. Instead, it has been an absolute nightmare from beginning to end.

My advice? Think twice before using UPS. I certainly won't be using them again.

Never in my life I have had to deal with some (delivery) service that has been so horrible. Pathetic!

This business absolutely needs to shut down.

Ordered on Monday, package came from Finland and arrived at my house in Ireland on Wednesday morning, updates were very accurate. Very pleased with the service.

Every time I order from ups they always try tell me my shipping address needs to be updated which it doesn’t because its right. I only ever have this issue with ups as i order stuff frequently. Then they will always ship it back to the sender and I won’t find out unless I check my parcel’s whereabouts myself. Like at least contact me if you want me to update shipping details that are CORRECT you mongs.

Absolute nightmare experience with UPS Dublin. My parents sent me a 20kg international package from China. It arrived in Dublin on September 25th, but UPS delivered it to an completely wrong warehouse (Rong Xing Hong) and allowed a stranger to sign for it without verifying any ID or name.
After a claim was raised, UPS did absolutely nothing for 2 weeks. On October 10th, the wrong warehouse finally contacted me. I had to drive there myself to retrieve my package. Worst of all, when I got there, I found my private package had been opened and rummaged through by strangers!
UPS completely failed its delivery service, breached data protection, and ignored my claim. I had to do their job and recover it myself after a 15-day delay. Still waiting for a formal explanation. Avoid UPS if you want your packages delivered safely and privately.

Didn’t deliver my package because “it needed more packaging” which is the worst excuse I’ve ever heard. It got from Germany to Ireland in one piece but can’t make it another 5 miles to my house

Lucky to even get one star. The delivery driver threw my package over the gate of my house. The package had fragile on it

3 times i've used UPS. 3 times ive taken time off work to be here for a delivery and 3 times it has gone to my neighbours house. I use DPD, An post multiple times and dont have this problem. I'm sick of it my neighbours are sick of it

0 stars. When compared to amazon, an post, fast way and more, UPS IS EASILY THE WORST COURIERS OF ALL TIME.
I've never had to witness such a incompetent and useless company in my life. Buggy slow website. Useless drivers who can read clear notes at the door saying LEAVE PARCEL. Useless customer service. I mean this sincerely I hope I never have to deal with you guys again. I'd rather die

This company are a shower of lying, incompetent idiots.
I wouldn't trust them to organise a piss up in a brewery.

Leaving a stupid note rather than just leaving my parcel on a perfectly fine porch in a fine area is sickening, lazy and very enraging.
Thought delivery companies couldn’t stoop any lower but by god this is soul destroying

Edit: wow it got worse. After a few deep breaths to calm myself down i decided to follow the steps of the almost backhandedly mocking “Sorry we missed you!” Note and filled out how i wanted the future delivery to proceed. I clicked the option for it to come the next day which happens to be Friday in which i have a day off. So i go out of my way to wake up bright and early to catch this ever evasive delivery driver and practically sit on my doorstep for 3-4 hours before unprompted checking the website to see why it still is t her even though it said it left the warehouse at like 3/4 AM. Much to my delight i get a punch in the mouth with the website changing and now saying that it will be here at the end of Monday rather then Friday . Another day when nobody will be home. What makes it so much worse is the fact that it was suggesting that “I” put Monday in, “I” wanted to wait 4 days, “I” didn’t do any of this and “I” have genuinely have never been this angry in my life.

Ups is a sad excuse of a company and needs to GROW UP!