DHL Express Ireland Reviews 

I missed an order this morning , called up on 2 separate occasions as I’m going overseas & needed my package . I spoke to 2 lovely staff members . One lady and one gentleman. Assured me the driver would come back to me. And he did . The driver was also lovely . I can’t thank them enough . The man was called David and I can’t remember the lady’s name unfortunately. But absolutely great customer service .

Missing Parcels and awful service

Parcel from 2 weeks ago and from 3 days ago all four parcels went "missing" after they couldn't locate my house. Delivery instructions aren't followed, customer service stops replying after giving one AI apology email, they hang up before I understand what needs to be done after waiting 25 minutes on hold. So I guess from now on I just need to avoid sellers and stores that will use DHL

Worst company ever. I had so many issues with them. I always pray that my packages don’t get delivered with them. First time I ordered a perfume for my mom’s birthday and they delivered it at the wrong house. I had to search all around my neighbourhood for it. Another time, recently, I ordered something from Apple which I assume requires signature so they won’t drop it off unless someone’s home and answers the door. I didn’t know that so I requested it to be delivered the next working day. The next working day comes and the door bell is only rang ONCE. I was at the door in less than a minute and the driver was not at the door and got back into the car and drove off. I talked to an agent about it she said she will call the driver and apparently the driver said he is not willing to go back, even if it was only a few minutes after he just drove off so he wasn’t too far away from my house and wouldn’t have been an inconvenience. I requested next day delivery again and same thing happened but this time I was at the door in EXACTLY 5 seconds after the doorbell rang and the driver was not there?!! It’s like they ring and run away. This is a joke !!!

Order two items from net world sports, first order sent via DHL Waybill No.
7590777316, still not delivered and DHL demanding import tax / duty.
Networldsports.ie state import duty or cod not payable ? Second order sent yesterday by parcel force and gls and arrived first thing this morning.
I’ve sent all details that import duty and cod are not payable, contacted company that said they would sort in 24hrs ? Still DHL send me emails and texts demanding €82:69 import duty ??
Even supplied phone number to dhl for networld sports.
DHL are an awful company to deal with, hence this review. A bunch of chancers.

The driver thought that I would meet him in the street to collect my delivery. I paid for a delivery service and provided the building address. He was too lazy to get off his vehicle. I’m shocked by the poor customer service. DHL - please train your drivers for a better customer experience.

Worst Services. DHL is committed to delivery the product on 6th of Oct, but they did not, and awaited for 7th, even there is no any update waited till noon and changed the delivery date to next day that is 8th. Today is 8th Oct 6pm now even there is no delivey is happened. I called many times to customer service they said it will be done before 12, called 12 they said it may done in another couple of hours and called at 4pm they said by 6pm... now its 6pm no delivery is happened. Why companies are choosing HDL as a delivery partner even though their services are worst.

Super rude agent in the customs and import duty department. Barely answered questions, clearly didn't know the answers. Hung up on me. Hiding behind anonymity as they don't share their name or introduce themselves when the call began, not sure if it was just this person or they never do, so there's no accountability for bad service. Really disappointed with DHL Ireland's customer service.

I think they should remove the word 'Express' from DHL Express Ireland. An Post are far more reliable. My parcel was due today and so far, almost 6 pm, and a no show.
I'm so not impressed.

Our delivery from Germany arrived at Dublin Sep 22nd at 07:22 in the morning. Estimated delivery 24th of Sep. Today is the 30th, request via DHL website was ignored, several phone calls in which we were directed to other numbers, no answers, no solution, this company is a nightmare

Giving the parasites man utd owners money !!!!

Every single time I order something with this amazing service it's delayed because my address is flagged for not being a real place (it is because I live there you friends!!!!!!). The address is correct and I never want to use this service and I'm very unhappy when I don't have a choice.

I received an email notification stating that my Apple parcel would be delivered on 22/09/26 between 9:00 AM and the end of the day. Because a signature was required, I told my son to skip class to be there when the parcel arrived. Around 1:00 PM, I texted my son to ask if the parcel had arrived yet, and he said no one had come to the door.I received a missed call from the driver at 14:12 while I was at work attending a meeting. I called him back at 15:52, and he told me that he had tried to ring me but I didn't pick up. He said he just wanted to let me know he was caught in traffic. I asked him if he could deliver my parcel now, as my son had been waiting since morning. The driver said he couldn't because he was going home, and that my parcel would be delivered tomorrow by another driver, or I could leave it with a neighbour or ring Customer Service.The tracking clearly states the parcel will be delivered from 9:00 AM until the end of the day! It wasn't even 5 o'clock, yet the driver needed to go home instead of delivering my DHL EXPRESS parcel. Everyone has a job, not just your rude driver—my neighbours have jobs, and I have a job. My son and I cannot skip class or work just to wait for a driver to knock on our door.According to the tracking update: "There was no answer at consignee address when the courier attempted delivery." This is a BIG LIE! He never even came to my door. In fact, he explicitly said, "You didn't pick up the phone, so I turned around." I tried to explain to him that I was at work where phones are not allowed, but he insisted that I should have answered the phone or called him back immediately—which I did as soon as my meeting was over. If he had actually come to my door and rung the bell, my son would have received the parcel, and I wouldn't have had to deal with this stressful situation during my workday.This is such rude and poor service! DHL should train its couriers better if they want to keep their business and their customers running smoothly. Furthermore, I have a Ring doorbell camera, so everything was recorded. You can clearly see that no one ever came to the door! If I could give 0 stars or a negative rating, I absolutely would!

Glazers out

Had the absolute worst experience with DHL. I ordered some headphones from Apple, and for some reason, the name "Gaz Gdae" was automatically entered when I created my account; I didn't think much of it at the time. Basically, the billing info had my real name, but the shipping info had that auto-filled name. When the driver asked for the name, I gave him both—the one on the order and my actual name. He refused to hand over the package. He didn't even ask for the code DHL had sent me, nor would he look at the order details in my email or any other info. He just told me to go to the DHL depot with passport and pick it up myself. It was total nonsense!

Do not on any account use DHL express belfast for international delivery. They checked all my items and assured me all would be okay. They watched me pack the box and did not inform of that certain items would be restricted in the country i was sending to. In other words they didn’t do their job properly by checking with that country. My parcel was seized at customs and we are threatened with it being destroyed. Meantime we are being charged by customs while it is being held. The box cost me £190 for door to door. The contents cost almost £300. As if this was not enough they didn't even write the full address for recipient just an apartment number and the city. No street, no district. So it woukd never have arrived anyway. I am beginning to think DHL are one big scam. I have lost all my son’s personal items from university in Belfast in addition to gifts and family photos. To top it all noone has answered my emails or phonecalls. Appalling service. I am alone with this after spending all that money.

This company is unreliable with deliveries, twice there has been people home with attempted deliveries failed, the first time they weren’t seen but today I have video footage of the driver stopping outside the house getting out and getting back into his van leaving nothing. The customer service helpline is no use either they haven’t helped in anyway at all, they can’t tell me if it’s a dhl express driver or not but yet they have the drivers details so they should know which he is. Very poor service and not willing to help customers

Driver was rude but parcel arrived on time for once.

Delivery is out for delivery in the early morning 9am, but still couldn't deliver even by the end of the day. I had to work from home consecutively 2 days just to get the delivery. When you track it show out for delivery but never get delivered. Also couldn't not reach out to Customer service.