DHL Reviews 

Deliveries never turn up on the day they’re supposed to they blatantly lie they deliver to a pick up point when it’s meant to be at home and you can’t collect without a code which they never send you frequently have to reorder from the supplier because they can’t be bothered to do there job. And don’t get me started on there customer service absolutely shocking they DO NOT CARE !

A few years ago this company were very good, but not anymore. I purchase pet food online, unfortunately there
are not any retailers who stock it locally. One occasion should have been 2 packages, only 1 turned up. Thankfully the retailer trusted me and replaced it.
This time, as with other times, advised of a delivery by e-mail. Never turned up. Advised again the next day, given a delivery time of between 0930 - 2000. Another day wasted. It's not fair on the company I use Forthglade, who offer good customer service. However I now have changed the dog food I buy, I can now collect it locally.

Absolutely attritious courier service.Have waited 7 days for a parcel & when they finally attempt to deliver they claim no one was home.
Took a photo of my entrance rather than actually knock the door,The level of their laziness is unprecedented.Not only are their deliveries useless their customer service is non existent you cannot speak directly to anyone other than pre recorded options that eventually just cut you off.
How this company is managing to stay in business is a sorry reflection of the UKs delivery services.No other country would tolerate their ineptitude & deceitfullness.....minus 5 stars would be a just experience.
My partner also waited 3 days for papers related to her work to be collected & once again they failed to collect.Fortunately its my partners company that foots the bill & she has advised them to change parcel courier to one that's reliable,honest & trustworthy DHL are none of these in my honest opinion.
To add insult to injury the courier photographed my parcel today whilst I was home again outside then stole it i will add allegedly though i know differently ( I have 3 witnesses)
Not only did they update that he had delivered my parcel they forged my signature saying I had actually signed for it.
I'm going to their office & I will be ringing the police reporting not only the THEFT but also FORGERY for writing my signature and also FRAUD for forging my signature on a legal document.
These people are the lowest of the low they are morally & ethically bankrupt.
It's also come to my attention that DHL & EVRI have amalgamated.Now they will be TWICE as useless TWICE as deceitful TWICE as lazy

So we had to get a replacement of a dressing table with a big mirror an it went missing how does that happen with something that heavy! Absolute disgrace what i have heard about these and they have proved it! That was stolen by a worker I have asked Wayfair to use a different company but it’s already done

Thanks for stealing my shoes.

I ordered a parcel that cost about £80 and I had a notification that said my parcel was delivered.

I went home and nothing was there, I tried calling but the automated line is dreadful with no one answering for missed deliveries I tried their email for help ect.

After a few days to and from it turned out their delivery driver stole the parcel after the amount of s#@t I had to go through with the person who sent it.

Still no word from DHL who by the way have had a charge from the person who sent my parcel and they haven't even spoke to them either!

I wouldn't use these to send a parcel if you paid me..

Disgraceful. They claim to have attempted elivery when they have not. The ask you to arrange redelivery, but will not redeliver unless YOU take full responsibility for loss and damage of the item.

i had notification of delivery on a thursday late pm, it did not arrive, then they say it was delivered on the friday and signed by me but the doorway picture was not my house, they did not state which neighbour had accepted the parcel so i had to look up and down my street to find a doorway that matched, it turned out that the owner of the pictured doorway did not accept the parcel and the courier took it elsewhere but have not informed me where it is, i have asked several neighbours but am not knocking every house in my street, so dhl needs to ask their courier WHERE IS MY PARCEL.
update, 17-5, still no reply from dhl other than robot confirmations of my complaints, dhl claim to respond in 1 working day, it has now been 8 working days and not a word from them, WHERE IS MY PARCEL.
19/5, day 10, dhl customer service is as useless as their drivers, not 1 human reply, unbelievable, i have asked the firm i bought from to replace the package and claim from dhl.
UPDATE 28-5, 20 days after my 1st enquiry i have had a human reply saying my complaint is resolved, NO IT,S NO. my supplier could not get a reply from dhl either so they sent e a replacement package with a different courier. dhl say the package is at their depot being returned to sender, so it,s taken 20 days to discover that. appalling customer service, even evri sort problems out quicker.

Maybe they deliver in time, maybe not - maybe you will be informed of the delays/changes, maybe not. Maybe you yourself need to call around to find out the items whereabouts - yes, very much so. Maybe they´ll keep you guessing and waiting in vain - yes, very much so.

An absolute nightmare. Waited in ALL DAY. AUTOMATED SERVICE ADVISED ME THAT PARCEL WAS DELIVERED TODAY AT 15.30HRS AND I SIGNED FOR IT. I DID NOT RECEIVE NOR SIGN FOR ANYTHING. I DONT KNOW WHERE THE COURIER DELIVERED THE PARCEL TO, OR WHO SIGNED FOR IT, BUT IT WASNT ME. I'M VERY ANGRY AND FRUSTRATED, YOU CANT ACTUALLY SPEAK TO A REAL PERSON. ATROCIOUS

Like others, if I could give zero I would. Waited in 2 days for a delivery (of wine). No notifications from DHL except using the tracker which said it would be delivered on each of the two days. It wasn’t. Rang the customer (non) service line and waited half an hour to get through. Eventually told that the parcel had been lost and that I now needed to go back to the supplier to follow up. Totally incompetent.

If I could give zero I would. This is not about a parcel but about a pension held with this group.My deceased mother held a pension with them. I sent all the paperwork of to them as they owed her nearly a years pension payments. 13 phone calls later, numerous emails and forms sent recorded delivery still not received monies owed to mums estate. When I have rung the bereavement line on 2 occasions they have asked to speak to mum! Every time I ring they ask me to go through the whole communications again, give me different time scales, promise to escalate and get back to me. Today they have said the normal time scales do not apply when the person is deceased. Another promise to get back to me…… way to treat a grieving family

Next day delivery now seems to take two days on average. Any excuse for putting up prices, and they have amalgamated with EVRi... Maybe thats why the quality appears to be dropping.

Told delivery would be Friday,its now Saturday and I have had NO communication from DHL.Just called the 'Help' centre and have been told its delayed and the parcel has not even reached the delivery warehouse! I was told to contact the supplier! How the hell are they going to help? Absolutely disgraceful company.

DHL pickled up parcel form Dunelm Manchester on 13th April and after 10 different days saying they were coming
And staying in they say there coming on 27th April 14days can only hope

They don't deserve any stars - delivered my heavy parcel without ringing the doorbell and expect me to be able to get it inside! Shocking service - B&Q you should be looking at who delivers your stock.

Worse than useless - a liability.

I thought this company was a reliable carrier.

The last time my parcel tracked was the 3rd April - it is now the 15th and it seems it has gone. HOW CAN YOU LOSE AN ADDRESSED PARCEL??? - it isn't a small thing.

I really cannot believe this company is still trading. 4 failed collections. Getting hold of a human by phone is never going to happen. I went online and apparently spoke to a human, but it was obvious it wasn't
Had a conversation, I think, with a human, who took 4 days to get back to me after original conversation.
Apparently they'd been trying to collect from the wrong address! If only there was something handheld where they dial numbers and they speak to the person they were collecting from.
I truly cannot believe in 2026 big company's like this can get it so wrong! Avoid at all costs

DHL parcel is worst thing in many ways. Baddest customerservice ever.