Irish Citylink  Reviews 

We took the 8.45 City Link bus from Galway Coach Station to Dublin City Centre this morning. We had a really lovely woman (lady) driver. From meeting her as we got on to our departure exactly 2.5 hours later our journey was a pleasure. Such a competent and steady driver she was. Unfortunately I've forgotten her name, but she deserves 5 stars for all she did to make our journey so pleasant. Many thanks Rosemary and Dorothy

Flawless day trip from Galway to Dublin! ⭐⭐⭐⭐⭐
We took a day trip from Galway to Dublin on Tuesday, July 14th, catching the 08:45 departure from Galway and returning on the 13:45 bus from Dublin. As regular Citylink passengers, we take this journey often, but today's experience stood out as truly exceptional and deserves a solid 5 stars.
Both of our bus drivers were incredibly well-presented ladies. They were absolute professionals who read the road and traffic conditions perfectly, making the entire trip remarkably smooth and extremely comfortable. Furthermore, both buses were spotless, right down to the onboard toilet facilities.
A massive thank you to the entire Citylink boarding staff, and a special shoutout to our wonderful female drivers for making today's trip so fantastic! We highly recommend Irish Citylink to anyone looking for reliable and high-quality coach travel.
🚍 ❤️

I can’t thank Linda at Irish Citylink enough for the exceptional customer service she provided. On one of the busiest travel days of the year, I was completely stuck trying to get from Galway to Dublin, and Linda went above and beyond to help me.

She took the time to explore every possible option and made sure I got a seat when it seemed impossible. Her professionalism, kindness and determination to help turned what was a very stressful situation into a smooth and hassle-free journey.

Customer service like this is rare, and it’s a real credit to both Linda and Irish Citylink. Thank you again for your outstanding help – I genuinely couldn’t recommend Irish Citylink highly enough.

Driver was on time and sorted those with Bookings first. Class 1 for me.

I am using Citilink for 4 year's now doing a weekly commute to Dublin. It's a brilliant service always very professional and prompt. Special shout to Dave the 6.15am driver on the Dublin City service he is brilliant with the customers. The passager assistance team and customer service teams are also brilliant. Any query is always responded to immediately and handled with the upmost professionalism.

I used citylink recently and got the express bus to the airport which is such a great service. Seats are comfy, driver was very friendly & accommodating. He was especially helpful to an older lady who needed help with her bags.
My flight home landed early and I was able to take an earlier then booked bus back, which is so great as I didn't have to wait around for the bus I originally booked. Would 100% recommend using this service.

I have been using Citylink for sometime now as a regular visitor to Dublin , i find the buses always to be clean and tidy and always on time .. It's always been smooth sailing ...wud highly recommend . I find the bus drivers very friendly especially a Noel and a Catherine .. keep up the great work

9:15 pm Dublin Airport to Galway – 9 July 2026
Three hours of absolute misery. The bus emitted a piercing, high-pitched squeal every single time the driver accelerated. It happened repeatedly for the entire journey and made it impossible to relax or sleep.
There is no excuse for putting a coach with an obvious mechanical fault into service. If the noise was that noticeable to every passenger, it should have been repaired before leaving the depot or the bus should have been replaced.
Customers pay for a comfortable, reliable service—not to spend three hours listening to a vehicle that clearly needed maintenance. This was completely unacceptable.

Been using Citylink for nearly 20 years and have always been happy with the service and staff. The bus always goes on time and the drivers are very friendly. Also appreciate the new bus routes and services they have added over the past few years, very handy not having to go into the city to catch the bus.

I regularly use citylink and have to say they are the best. Comfortable clean buses with friendly and efficient staff. I wanted to get an earlier bus and was able to change my ticket, thanks to the online team it was done without any hassle.

Great service with extremely friendly and professional staff. My experience on my journey was very smooth with the driver going above and beyond to accommodate me helping me when I was unsure of my stop and also where to go when I got off. Highly recommend this service and will be using again and again.

Went into office in Galway and guy at desk was very helpful at booking tickets for me at short notice.

Any time I get the citylink busses they are so comfy. The customer service always helps me any time I have questions so I have to say 10/10 they will go out of their way to assist.

Excellent service with excellent staff
Definitely use again

Staff are absolutely fantastic they go put of their way to help and accommodate in every way possible. Would highly recommend.

Great service

Very comfortable seats on time to Dublin and back to Galway well recommend Citylink Cillian

Very friendly bus driver. Clean and comfortable journey, left and arrived on time. Highly recommend!

I have used Irish Citylink many times travelling to Dublin Airport and have always found them to be very reliable, great customer service and value for money. Also, during one trip we left one of our bags on board and it was recovered very quickly.

Always a great service and never a problem accommodating my bicycle. I took the bus from Kilbeggan to Ballinasloe, driver allowed the appropriate time for me to be sure the bike was safe and had a very pleasant trip. I think Citylink is a great option for touring cyclists.