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Aircoach Reviews 

5,115
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had an excellent experience with this company. Customers frequently praise the staff, noting drivers are consistently helpful, courteous, and professional, often assisting with luggage and providing information. Many highlight the service as reliable and efficient, with coaches generally arriving on time and offering comfortable journeys. The booking process is also often described as easy and straightforward. However, some customers also noted issues with punctuality, experiencing significant delays or buses not showing up, leading to missed connections. A few other people also felt that some drivers were uncommunicative or less helpful compared to the majority, not assisting with luggage or making announcements.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the punctuality of buses and the... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising drivers for being courteous,... See more

Location

Reviewers highlight ambiguous aspects of location, with some finding bus stops conveniently located right... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising punctuality and... See more

Booking process

Users describe ambiguous interactions with the booking process, with many reviewers finding the online and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Aircoach was on time, and the driver helped me with my large bag. He was courteous and drove skillfully on the very crowded road to the airport. My only complaint would be that the bus was crowded... See more

Company replied

Rated 4 out of 5 stars

Very comfortable seats with good aircon and easy to access Wi-Fi. Lovely route straight through the city - most of the route on bus lanes which helped the flow through the traffic. Friendly and good... See more

Rated 5 out of 5 stars

Buses on time, well marked pickup & drop off points, drivers very helpful pointing out return journey pickup points & letting passengers know when your drop off point has been reached. Aircoach App ve... See more

Company replied

Rated 5 out of 5 stars

Aircoach was parked at terminus 1 hour prior to departure in Dalkey. This was of great benefit while waiting at the terminus. Even though we didn't board the aircoach until 2.55am (5 minutes prior to... See more


Company details

  1. #2 of 2 best companies in Bus and Coach Company
  2. #1 of 1 best companies in Bus Company
  3. #3 of 3 best companies in Transportation Service

Written by the company

Aircoach is Ireland’s leading private coach operator, known for providing reliable, comfortable, and affordable transport services across the island of Ireland. Since its foundation in 1999, the company has grown into a vital part of Ireland’s transport infrastructure, offering intercity and airport transfer services to thousands of passengers each day. Aircoach operates high frequency routes connecting Dublin City and Dublin Airport, as well as long distance services between Dublin Airport / Dublin City and major regional destinations such as Cork, Belfast, and Derry/L'Derry. Its network serves both local commuters and international travellers, making it a preferred choice for those seeking a seamless connection to Ireland’s largest airports or an efficient way to travel between cities. The company places a strong emphasis on customer service, safety, and convenience. With a modern fleet of well-maintained coaches offering free Wi-Fi, power outlets, and onboard comfort, Aircoach ensures a positive travel experience for all passengers. In addition to scheduled services, Aircoach is active in partnerships and sponsorships, supporting local communities and cultural institutions. With a reputation built on safety, convenience, and quality service, Aircoach is proud to be a key player in Ireland’s public transport network and remains committed to connecting people and places across the island.


Contact info

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4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.3

All reviews

(5,115)

4,045 reviews in the last 12 months

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Rated 5 out of 5 stars

Service from the airport to destination…

Service from the airport to destination was hassle free, comfortable and 100 %spot on, I'd highly recommend the service 👌

16 July 2026
Aircoach logo

Reply from Aircoach

John,

We're so pleased to hear your service from the airport was hassle-free and comfortable. We appreciate your high recommendation!

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars

Super friendly driver who helped me to…

Super friendly driver who helped me to put my luggage on without asking, so grateful for his assistance

21 July 2026
Aircoach logo

Reply from Aircoach

Denis,

We're so glad to hear that our driver was friendly and helpful with your luggage! We appreciate you taking the time to share your positive experience.

Kind Regards,
Aircoach Team

Rated 1 out of 5 stars

Incredibly unreliable service-dont trust the reviews!

Incredibly unreliable service. The booking process was clear yet the bus arrived MUCH rarlier than the communicated date and they REFUSED to refund me despite me being there 5 minutes early!! They communicate to check their website to track the service yet their website is NOT RELIABLE and they simply had 'no service' instead of the bus updates. Their customer service is not qell equipped and yheir customer service management is determined to block refunds and complaints so they can keep a high satisfaction rate which is FAKE. Avoid this service if you want actual reliability.

22 July 2026
Unprompted review
Rated 5 out of 5 stars
Aircoach logo

Reply from Aircoach

Ramkumar,

We're happy to hear that we provided on-time pickup and drop-off. We appreciate your positive feedback! We look forward to welcoming you back on board again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars

On 702 to Dalkey the driver helped us…

On 702 to Dalkey the driver helped us to explain the route. He was extremely nice and helpful.

22 July 2026
Unprompted review
Aircoach logo

Reply from Aircoach

Christy,

We're so glad to hear that our driver on the 702 to Dalkey was extremely nice and helpful in explaining the route! We appreciate your positive feedback.

Kind Regards,
Aircoach Team

Rated 4 out of 5 stars

Best Service Provider in IE

Aircoach is (and has always been) the most convenient, coolest, and safest way to journey to the Dublin Airport for me. Their Buses/Staff are the best, and using their service cuts out all of the fuss that is always associated with planning one's journey when travelling. I wish their service to Bray/Greystones would be restored so that people like me would not have the need to travel to Dun Laoghaire to make use of this amazing mode of commuting to the Airport and back.

22 May 2026
Rated 5 out of 5 stars

Friendly and on time pick up and drop…

Friendly and on time pick up and drop off.... thank you

20 July 2026
Aircoach logo

Reply from Aircoach

Deborah,

We are so pleased to hear that your pick-up and drop-off were friendly and on time. Thank you for sharing your positive experience with us!

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars

Great way to travel comfortably buses…

Great way to travel comfortably buses on time

20 July 2026
Aircoach logo

Reply from Aircoach

Pauline,

We're so pleased to hear you enjoyed a comfortable journey and that our buses were on time. Thank you for your positive feedback!

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars

Excellent service

Excellent service - superb driver -comfortable seats.
Left Belfast exactly on time -arriving in Dublin Airport on schedule.

Absolutely nothing to complain about.

20 July 2026
Aircoach logo

Reply from Aircoach

Hello,

We're so happy to hear you had such an excellent experience with our service, superb driver, and comfortable seats. We're glad we could get you to Dublin Airport on schedule. Thank you for your wonderful feedback!

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Aircoach logo

Reply from Aircoach

Hello,

We're so glad you found our booking process to be good. We appreciate your positive feedback! We look forward to welcoming you back on board again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars

All is good

All is good
On time
And the employee was very helpful
Thanks for him 🙏

12 July 2026
Aircoach logo

Reply from Aircoach

Hello,

We're so glad to hear everything was good and on time! We appreciate you acknowledging our helpful employee. Thank you for your kind words.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars

Great service

Great service, prompt arrival ,gets you there on time , comfortable and reliable .

16 July 2026
Aircoach logo

Reply from Aircoach

Paul,

We appreciate your positive feedback and five-star rating! We're so glad our service was prompt, comfortable, and reliable, getting you to your destination on time. Thank you!

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars

Great service

Great service. Very reliable and will use the service again .

20 July 2026
Aircoach logo

Reply from Aircoach

Hello,

We appreciate your positive feedback and 5 stars! We are so glad that you found our service reliable and we look forward to welcoming you back again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars

Simple to use website

Simple to use website. Friendly driver and staff.
Pleasant journey, on time. Coach was clean and comfortable.

Will use again.

14 July 2026
Aircoach logo

Reply from Aircoach

Hello,

We're so pleased to hear you found our website easy to use and that our staff and driver were friendly. It's wonderful to know you had a pleasant, on-time journey in a clean and comfortable coach. We look forward to welcoming you back again soon!

Kind Regards,
Aircoach Team

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