expressway.ie Reviews 

I was 6pm bus from dublin to letterkenny and i had a great experience. Our driver was very welcoming and polite. The lady was a very experienced driver and i felt very safe in her hands.
Thanks Michael McLaughlin

I was waiting at the bus stop in Dublin Merrion square north, the bus driver of the 14:30 bus saw me, I made signal and he just decided to not stop. I live in a rural area and that was the only bus I could get in order to get the local link in Arklow. I always take the Wexford bus, never had any problem, super reliable and on time and it's cheaper. Expressway absolutely never again!!

Tues 25 th of August travelling from galway city bus stop we had booked the 6pm service. Real time info showing of late departure time of 6.15pm
Finally showed up at 6.50 pm .
Driver had to had to have his break.
Left after 7pm .
Notice board had no info bar 12.00 !!!
Into sligo at 9.30pm
No cover from rain or toilet facilities at Ceant Galway Station.
Told bus delayed in Donegal for 90 min on route to galway.
Toilet in bus out of order !!!
Staff in galway helpful though .

Our experience with Expressway Ireland was nothing short of appalling. The bus we had booked and paid for simply did not turn up, leaving us stranded without any clear explanation or adequate support. The same thing happened to my niece the previous day, so this was clearly not an isolated incident.

When I contacted customer service, the agent was rude, dismissive and ultimately put the phone down on me. There appeared to be no urgency, accountability or proper process for dealing with passengers who had been let down.

It is shocking that a transport company can operate with such poor reliability and customer service. I will be escalating this directly to the CEO and seeking a full explanation, reimbursement and appropriate compensation.

I'd give them zero if I could. Can't get a response from them, tracker doesn't work 90% of the time, late 100% of the time (you can only guess how late), poor drivers with zero customer service skills. Get private buses instead at every available opportunity!

The bus was 35 minutes late to begin with and took 6 hours to get from Letterkenny to Galway with no toilet on board. DO NOT USE if you are going to Galway for a hospital appointment and certainly don't use it for the return journey.

The service sucks, i waited 30 min for the bus in Midleton only for it to be full and the next one as well. Is this a third world country? I've never got an experience like this anywhere else...

We waited for the buses (two hours and a half waiting) because they were full

Booked return concert bus from Drogheda Train station for Luke combs at Slane. Bus was supposed to pick up 15.30 but didn’t show up. Waited from 15.15 until 16.30. After 1 month, few emails and several phone calls I have just received an email to say the bus did show up apparently and no refund will be issued. Total disgrace. Customer service is awful. No communication ever! Have to keep chasing them. Will never use again or recommend

I booked to return from Mullingar to airport and bus didn’t turn up. No information on tracker to say what was happening. Not able to call the office as it closed at 2pm on a Saturday. This is an airport bus service and most people on it have flights to catch. It’s not reliable and I won’t use this service again.

The buses were often late and not very clean. We also purchased our tickets well in advance to avoid higher last-minute fares. Between the high prices, poor communication, and overall experience, I won't be using Expressway again if I return to Ireland.

When our flight was delayed, we had to repurchase the same journey at a much higher price, leaving us out nearly $300. I followed customer service's instructions EXACTLY, but they never told me I needed to provide proof of the replacement tickets, which I would have happily provided. After follow ups and waiting TWO WEEKS, my refund was denied because I hadn't submitted documentation I was never asked for.

Based on my experience, I would suggest considering other modes of transportation.

We used expressway to go from Dublin airport > Carrick on Shannon (return). Both times the bus was over an hour late. No live tracker and the office can’t tell you anything, only “well it’s not showing as cancelled”… useless.

The return bus back to the airport also wasn’t even branded as expressway, it was a regular white coach with no expressway logo or “23” on the outside of the bus. It was by chance that we just decided to ask the driver if they were going to Dublin Airport because the expressway hadn’t turned up. It’s like fawlty towers. Avoid.

I took it twice, the first one, an hour delayed, the second one, same. I won’t use it anymore

Terrible service. Public transport in Ireland only seems to get worse, buses constantly late, ignorant drivers, no toilets on 4 hour journey, chargers don’t work, costs a bomb and stinky. I will avoid these buses at all costs going forward I’d rather rent cars than waste any more money on bus eireann and expressway.

Bus was on time for once but I have yet to get on an expressway bus and have the charges actually work, have a usb cable and a power plug, no one else on the bus so I actually got to try every single one of the plugs and not a single one would work, coming back from Germany to this, absolute joke.

First experience of expressway and the bus hasn't turned up. No tracker on the bus so the office couldn't advise. Best avoided in future.

To anyone visiting from another country....never ever, never ever, book a ticket from Expressway in advance. They will no show and completely you when you want a refund. I cannot express this enough. Find another bus company. They left me stranded late Sunday night at Shannon airport and I cannot get a refund. A complete joke and do not give them ANY money.

Appalling and embarrassing, we had visitors over from Hungary and wanted to get the Cavan bus to Dublin (109X) near Virginia, the 10:30 bus was cancelled, waited for the next bus which only had 3 seats left and 7 people waiting (driver was very apologetic) eventually got a bus at 12:30.
Pathetic service, pathetic company, God forbid someone needs to go to a hospital appointment.
Pathetic and embarrassing.
Wouldn't recommend using any Bus Eireann service to my worst enemy.

I normally fly from Dublin and usually get the aircoach from Cork. The last couple of times I got the expressway service it's horrible, dirty, late, smells and the most uncomfortable seats and absolutely no legroom for anyone over average height never mind 6ft plus. Back to Dublin for me and the aircoach, and avoid this horror show in the future.
Also it's 20 degrees and no aircon. With one window which was obviously smashed previously siliconed back in.
That can't be safe

The 6.30pm Expressway 64 bus from Derry is not in fact the 6.30pm but the 7pm bus. Apparently this happens consistently every week and yet the bus is still advertised as 6.30pm. This has had knock on effects for connections down the line which could have easily been avoided if the bus was advertised correctly. A very frustrating experience.