Compte créé sans mon consentement + facture frauduleuse de 389€ – À éviter absolument !
Netcup a **créé un compte client à mon nom (n° 350126) sans que je le demande** (preuve : email avec des identifiants non sollicités). Puis, ils m’ont envoyé une **facture de 389€ pour un serveur que je n’ai jamais commandé**.
**Preuves de la fraude**
- Aucune trace de paiement (ils
n’ont jamais pu me fournir les 4 derniers chiffres de la carte bancaire utilisée).
- Le compte a été créé **après** la facture (processus inversé et illégal).
Après avoir lu d’autres avis ici, je réalise que je ne suis pas un cas isolé : Netcup a l’habitude de **facturer des clients sans consentement clair** ou de les piéger avec des contrats opaques.
Je demande la suppression immédiate de mes données et l’annulation de cette facture.
En attendant une réponse satisfaisante, je déconseille fortement cette entreprise à quiconque cherche un hébergeur sérieux.
Une étoile, c'est trop d'honneur.
🤔🤔🤔
Réponse de netcup
Hello Algo.shift.systems,
We are very sorry to hear that you have experienced inconvenience in your case. Based on this review, we have reviewed the case internally and would like to address it at this point.
We received an order under the email address, whereby the selected payment method served as verification in this case. All incoming orders are checked for validity by our team using a variety of criteria – in this case, no unusual occurrences were detected. We can understand that such a situation is very annoying for you. Our support team is of course available to assist in such situations and immediately took all necessary steps to delete your data and cancel the outstanding invoice.
We would like to point out that an invoice cannot be issued before an account has been created, as we do not have the necessary billing information. Similarly, an invoice is only issued once a contract has been concluded via our website, as is the case with many other companies. During this process, the contract details are presented transparently for review, and customers can of course contact our support team at any time if they have further questions. We therefore clearly reject the claim that we do not obtain consent from customers or offer opaque contracts.
In your case, as already mentioned, our team took all the necessary steps. We understand that this situation is frustrating, but we would like to emphasize once again that we had no indication that the order was placed by a third party.
Best regards
The netcup team