Read the fine print. They will book you on impossible itineraries and provide no support or resolution. My flights were booked with the same airline but I wasn’t able to check my luggage through to my... Mehr ansehen
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Das sagen Bewerter
Bravo pour le service qui client qui s'est avéré bien au-delà de mes attentes. Ils ont été efficace, courtois et ont réussi à trouver une alternative de vols (l'horaire d'un de nos vols avait été modi... Mehr ansehen
Unternehmen hat geantwortet
They offer air fares that appear to be value, but as soon as you try to book, the price almost doubles, every other website has real time prices, not WAYA, they practically double the fare. Example DU... Mehr ansehen
Unternehmen hat geantwortet
I would like to express my sincere appreciation to you, Phil for your outstanding customer service and support. You went above and beyond to assist me with the refund of my ticket, even though more... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
WAYA helps you book connected flights with different airlines in one simple search. Whether it’s a last-minute trip or a work journey, you’ll find flexible and affordable options with ease. Add ConnectSure powered by Dohop, for connection protection and full support if your journey is disrupted. It’s the best way to access our dedicated support team when you need it most. Powered by Dohop, WAYA makes planning feel simple and full of possibilities
Kontaktinformationen
Katrinartun 4, 105, Reykjavik, Island
- service@waya.travel
- waya.travel
2,9
Akzeptabel
175 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 88 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
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I would like to express my sincere…
I would like to express my sincere appreciation to you, Phil for your outstanding customer service and support. You went above and beyond to assist me with the refund of my ticket, even though more than six months had already passed.
Your professionalism, patience, and dedication to finding a solution were truly impressive. I am very grateful for your efforts and for the excellent service you have provided.
Thank you, Phil, for your exceptional support and for taking the extra step to help me. Your commitment to customer satisfaction is greatly appreciated.🙏🏻❤️
7. September 2026
Antwort von WAYA
Dear Karam,
Thank you for sharing your experience!
We're delighted to hear about the exceptional support Phil provided. Going above and beyond to help customers is what we strive for, and we're pleased that Phil's professionalism, patience, and dedication made such a positive difference in resolving your refund request.
Your kind words mean a great deal to us, and we'll be sure to pass along your feedback to Phil. Thank you for taking the time to recognize his efforts and for placing your trust in us.
Kind regards,
WAYA Support
Read the fine print
Read the fine print. They will book you on impossible itineraries and provide no support or resolution. My flights were booked with the same airline but I wasn’t able to check my luggage through to my final destination, because they were separate tickets. There is no way I will be able to make my connection with having to claim my luggage, recheck my bag, and go back through security.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von WAYA
Dear Robert,
Thank you for sharing your feedback.
We're sorry to hear that your experience did not meet your expectations. We'd like to take the opportunity to clarify how these types of itineraries work for both you and other readers.
Dohop specializes in connecting separate flight tickets, whether with the same airline or with different airlines, to create additional travel options that may not otherwise be available through traditional airline itineraries. Because these journeys consist of separate tickets, baggage handling policies are determined by the operating airline, airport, and fare rules associated with each booking.
During the booking process, information about separate tickets and self-transfer requirements is provided so travelers can review the details before completing their purchase. Depending on the airline and airport involved, checked baggage may need to be collected and rechecked during a connection.
We understand that navigating separate-ticket journeys can sometimes be challenging, and we're sorry that this aspect of your trip caused frustration.
If there are additional concerns regarding your itinerary or your experience with our service, please contact us at service@dohop.com with your booking details so we can review your case further.
Kind regards,
WAYA Support
Jeg vil gøre andre rejsende opmærksomme…
Jeg vil gøre andre rejsende opmærksomme på en meget mærkelig betalingsoplevelse hos WAYA.
Jeg gennemførte en booking og betalte omkring 36 euro. Da jeg efterfølgende kontrollerede betalingen, blev jeg bedt om at acceptere 2 × 73 PLN, altså 146 PLN i alt. Betalingsprocessen begyndte igen, og jeg lukkede hurtigt siden uden at godkende de ekstra betalinger.
Min billet blev senere bekræftet pr. e-mail, så jeg er glad for, at jeg stoppede betalingsprocessen.
Jeg kan ikke sige, hvad de ekstra 146 PLN skyldtes, men betalingsforløbet var for mig uklart og meget utrygt. WAYA bør efter min mening forklare tydeligt, hvorfor der efter den oprindelige betaling bliver bedt om yderligere betaling.
6. September 2026
Bewertung ohne vorherige Einladung
Antwort von WAYA
Dear Porto,
Thank you for your review.
We apologize for any confusion caused and would like to clarify for you and other readers that, where services are provided by different merchants, separate payment approvals may be required for each merchant to collect payment for the service they provide.
For this reason, seeing more than one payment request does not necessarily mean that additional charges are being requested beyond the total amount displayed during checkout.
Kind regards,
WAYA Support
The car was great, service was better
The car was great, the booking process simple, I left my charger behind and the staff were really friendly and helpful in finding it for me. Thank you.
6. September 2026
Bewertung ohne vorherige Einladung
Antwort von WAYA
Dear Chris,
Thank you for sharing your experience!
We're delighted to hear that you enjoyed the car and found the booking process simple and straightforward. It's also wonderful to know that our team was able to help locate your charger and provide friendly, helpful service.
Thank you for your kind words. We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
WAYA Support
Thank you very much for your help and…
Thank you very much for your help and support
6. September 2026
Antwort von WAYA
Dear Fatma,
Thank you for sharing your experience!
We're delighted to hear that our team was able to provide the help and support you needed. Your kind words mean a great deal to us and motivate us to continue delivering the best possible service.
Thank you for your trust and for taking the time to leave a review. We truly appreciate it.
Kind regards,
WAYA Support
Je vous contacte afin de vous faire part de mon mécontentement concernant ma réservation effectuée sur votre plateforme. Le prix final de mon voyage a été beaucoup plus élevé que ce que je pensais au
Bonjour,
Je souhaite vous faire part de mon profond mécontentement concernant ma réservation sur votre site. Au moment de l’achat, les tarifs annoncés m’ont donné une certaine impression, mais le montant final que j’ai dû payer était beaucoup plus élevé que prévu. J’ai notamment payé plus de 200 € uniquement pour les bagages, ce qui est totalement excessif et que je n’avais pas anticipé.
Je regrette sincèrement d’avoir effectué ma réservation par l’intermédiaire de votre site. Cette expérience m’a causé énormément de stress et de déception. J’ai voyagé avec mes enfants et, au lieu de passer un voyage serein, nous avons vécu une expérience très difficile et éprouvante.
Après avoir dépensé une somme aussi importante, je trouve particulièrement injuste de n’avoir eu aucune solution satisfaisante face aux problèmes rencontrés. Je considère que l’expérience client a été très mauvaise du début à la fin.
Je vous demande donc officiellement de bien vouloir réexaminer mon dossier et de procéder au remboursement des sommes que j’ai engagées, ou à défaut de me proposer un geste commercial conséquent.
Je vous demande de prendre ma réclamation au sérieux et de me donner une réponse concrète concernant le remboursement. Après cette expérience, je ne souhaite évidemment plus réserver à nouveau par votre intermédiaire.
Dans l’attente d’une solution rapide et satisfaisante de votre part.
Cordialement
27. August 2026
Antwort von WAYA
Dear Sanae,
Thank you for your review.
We're sorry to hear that you are dissatisfied with your experience and that you feel the final cost of your trip was higher than expected.
As Trustpilot is a public platform, we cannot review or discuss booking-specific details here. To protect your privacy and ensure your concerns are addressed through the appropriate channel, please contact us at service@dohop.com, or continue any existing correspondence with us, quoting your booking reference.
We will be happy to review your concerns and provide any clarification available regarding your booking.
Kind regards,
WAYA Support
Bonne prise en charge
Nous avons été très bien pris en charge après une retard d’avion qui nous a fait rater notre escale.
La nuit d’hôtel à été prise en charge à 100%.
Réponse et remboursement rapide de la pars de l’assurance.
3. September 2026
Antwort von WAYA
Dear Jade,
Thank you for sharing your experience!
We're pleased to hear that you were well taken care of after the flight delay caused you to miss your connection. Travel disruptions can be stressful, and we're glad we could help by covering your hotel stay and ensuring your insurance claim was handled promptly.
Thank you for your kind words and for placing your trust in us. We truly appreciate your feedback and are delighted that we could support you when you needed it most.
Kind regards,
WAYA Support
I had an issue with my flight from…
I had an issue with my flight from origin, lost the connection, and they found me a solution, paying the extra night and new flight. It was great
4. September 2026
Antwort von WAYA
Dear Ruben,
Thank you for sharing your experience!
We're pleased to hear that we were able to help after the disruption to your journey caused you to miss your connection. We understand how stressful situations like this can be, and we're glad we could provide a solution by arranging a new flight and covering the additional overnight stay.
Thank you for placing your trust in us. We're delighted that we could help get your travel plans back on track.
Kind regards,
WAYA Support
FALSE PRICES
They offer air fares that appear to be value, but as soon as you try to book, the price almost doubles, every other website has real time prices, not WAYA, they practically double the fare. Example DUB - EWR was €402 WHEN YOU CLICK ON THE LINK AND FARE SHOOTS UP TO €695 then add bag and seats ..... now 800 + rip off avoid the hassle of clicking on what they advertise, because it is no where near the price you pay.....
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von WAYA
Dear Chris,
Thank you for sharing your feedback with us.
We are sorry for the frustration you experienced with the DUB–EWR fare changing from €402 to a much higher amount when you clicked through. Our prices come directly from airlines and partners, and in some cases they can update very quickly, which can unfortunately lead to differences between the initially displayed fare and the final booking price.
We take this seriously and will use your comments to review how we display and refresh fares, to make this as transparent as possible.
If you are willing, please contact us at service@dohop.com with screenshots or details of your search so we can investigate further.
Kind regards,
Dohop Support
Rates and reservation confirmation and…
Rates and reservation confirmation and flight info time.
1. September 2026
Antwort von WAYA
Dear Mr. Zoumpoulakis,
Thank you very much for your kind words about our rates, reservation confirmation, and flight information timing. We are pleased to hear that you found the information on your booked flights helpful and timely.
Feedback like yours helps us understand what is working well so we can continue to offer a smooth and reliable booking experience to our customers.
If you ever have any questions about a booking or need assistance with future travel plans, please feel free to contact us at service@dohop.com, and our team will be happy to help.
Kind regards,
Dohop Support
Unreliable
A terrible experience. I booked and received no support despite numerous documented attempts until the very last minute at the airport. Unfortunately, I lost three out of five seats on my flight and incurred losses of approximately 3,000 euros on a new booking, in addition to the initial loss. I absolutely do not recommend this service; it is unreliable. I have all the proof.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von WAYA
Dear Mr. Kasem Agha,
Thank you for sharing your experience with us. We are truly sorry to hear about the difficulties you faced at the airport and the significant additional costs you incurred to rebook your flights. We understand how stressful and disappointing this must have been, especially when travelling as a group of five.
While our policies do not allow us to cover issues related to travel documentation or visa requirements, we genuinely regret that your journey did not go as planned.
We can see your communication is being handled by our support team representative, therefore I can confirm you will be receiving a detailed reply to your query rather soon.
Once again, please, accept our apologies for the inconveniences caused by denied boarding.
Kind regards,
Dohop Support
Efter har brugt tid med at udfylde alle…
Efter har brugt tid med at udfylde alle oplysninger og gået videre til betaling, får jeg en meddelelse at der er fejl i systemet og evt. Gebyr vil komme retur inden 24 timer!
Dårlig service og fup firma!
30. August 2026
Bewertung ohne vorherige Einladung
Antwort von WAYA
Kære Hamudi,
Tak for din anmeldelse og for at dele din oplevelse. Jeg er ked af at høre, at du oplevede en systemfejl efter at have brugt tid på at udfylde alle oplysninger og gå videre til betaling – det er frustrerende, og det lever ikke op til den oplevelse, vi ønsker at give.
Eventuelle gebyrer, som nævnt i beskeden, skal behandles automatisk, men vi vil meget gerne undersøge din konkrete sag nærmere.
Kontakt os venligst på service@dohop.com med din rejse- eller bookingsreference og den e-mailadresse, du brugte ved købet, så vi kan se, hvad der er sket, og følge op.
Vi værdsætter din feedback og bruger den til at forbedre vores service.
Med venlig hilsen,
Dohop Support
Bravo pour le service client rapide, professionnel et efficace
Bravo pour le service qui client qui s'est avéré bien au-delà de mes attentes. Ils ont été efficace, courtois et ont réussi à trouver une alternative de vols (l'horaire d'un de nos vols avait été modifié par la compagnie partenaire ce qui ne nous permettait pas d'attraper la correspondance suivante) en moins d'une heure et sans aucun frais. Un grand merci à Monsieur Sid pour son écoute et son professionnalisme !
29. August 2026
Antwort von WAYA
Bonjour cliente,
Un grand merci pour ce très beau retour et pour la confiance que vous nous accordez !
Nous sommes particulièrement heureux de savoir que notre service client a été à la hauteur de vos attentes et que nous avons pu vous accompagner efficacement face à la modification de votre vol par la compagnie partenaire. Ce type de changement peut rapidement devenir stressant lorsqu’il compromet une correspondance, et notre priorité est justement de trouver une solution adaptée dans les meilleurs délais.
Nous sommes ravis que notre équipe ait pu vous proposer une alternative en moins d’une heure et sans frais supplémentaires. Votre satisfaction concernant notre réactivité, notre courtoisie et notre efficacité nous fait particulièrement plaisir.
Nous transmettrons bien évidemment vos compliments à Monsieur Sid. Nous sommes certains que votre message lui fera très plaisir et représentera une belle reconnaissance de son écoute, de son professionnalisme et de son engagement à vous aider.
Merci encore d’avoir pris le temps de partager votre expérience. Vos retours sont précieux pour toute notre équipe et nous encouragent à continuer à offrir un service toujours plus attentif et efficace.
Au plaisir de vous accompagner lors de vos prochains voyages !
Bien à vous,
Votre équipe de support Waya
I've just been charged 36€ extra fees from…
I've just been charged 36€ as fees from waya just for using the platform to buy a trip with connection with 2 different companies. absolute thefts
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von WAYA
Hi Emilie,
Thanks for your review.
Please be kindly informed that all the fees - Booking fee / ConnectSure / Service fee - were present on the booking page during the booking process. In case you wish to avoid paying the fees it is possible to book separate flights on the airlines' websites directly.
We wish you a safe trip with Dohop!
Kind regards,
The Dohop Customer Care Team
NO BOOKING HAS BEEN MADE
I ARRIVED TO THE AIRPORT THEY TOLD ME THAT I DON'T HAVE ABOOKIN
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von WAYA
Hi Shakhnoza,
We’re truly sorry to hear about your experience.
We take your feedback seriously and we would like to ask you to email us your concern at service@dohop.com
Kind regards,
The Waya Customer Care Team
The worst website and the worst…
The worst website and the worst customer service.
They sold me a connecting flight, and one of the flights was cancelled. Now that the airline has agreed to issue a refund, they’re telling me I should buy additional insurance — apparently just so they can make even more money from me.
Be careful, everyone. What they are doing is unacceptable and, as far as I understand, may be against the law. Think twice before booking with them.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von WAYA
Dear Maria,
Thank you for your review!
As we have already informed you via email, the charge we have taken from your card is for the Basic booking fee or Waya.
This booking fee is paid for the possibility of booking 2 separate flights in one go. To be more precise, with this service level we are to:
Make your purchase as simple as possible;
Book your entire route in one go;
Send you a full summary of your route.
Please note this booking fee does not provide an additional protection service for your self-connected flights in cases of disruption (which is included in the second type of service we offer during the booking, which is Connect Sure service).
We informed you that in order to cover your expenses, you had initially to apply for our Protection. We do not require you now to apply for this Protection, as it would not make any sense, as disruption has already happened.
We have already contacted your airline and refund process has started and you are to wait for our further updates.
Kind regards,
WAYA Support
they charged my card but l can’t find…
they charged my card but l can’t find my pnr code also the al they use for customer service is so bad it didn’t even helped me at least can you give my money back
16. August 2026
Bewertung ohne vorherige Einladung
Antwort von WAYA
Dear Mr. Kalkan,
Thank you for your review.
We're sorry to hear about your experience and understand your frustration regarding the payment and difficulty obtaining the information you needed.
If you have already been in contact with our customer support team, we kindly ask that you continue corresponding with them directly so they can review your case and provide the necessary clarification. For privacy and security reasons, we are unable to discuss booking-specific details on a public platform such as Trustpilot.
Please note that if a booking was not successfully completed, any authorization or pending charge is typically reversed or canceled by the payment provider. In such cases, customers are normally sent an email with instructions on how to complete their booking directly with the airline.
We also appreciate your feedback regarding our AI support experience and will take it into account as we work to improve our service.
Kind regards,
WAYA Support
Waya - Dohop, une arnaque
Je donne 1 etoile parce que il n'y a pas de zero. J'ai acheté un billet Varsovie-Valence (Espagne) hier 14/08 pour 377 euros, qui comprenait un changement de vol à Budapest (géré par Dohop). Après paiement, j'apprends que le vol Varsovie-Budapest est plein, et on me rembourse 137 euros. Je réckame le remboursement totak, puisque je n'ai pas la 1e partie du voyage. On me répond qu'il n'est pas remboursable. Donc j'ai payé un vol que je ne peux pas prendre. C'est scandaleux et tres probablement une arnaque.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von WAYA
Dear Bernard,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the outcome of your booking and refund request.
Please be assured that we have already reached out to our Customer Support team and requested a further review of your case to ensure that all relevant booking details, communications, and applicable conditions are carefully assessed. Our goal is to help bring this matter to a final and proper resolution as quickly as possible.
A member of our Customer Support team will reach out to you directly regarding this matter once the review has been completed.
While we appreciate that the outcome so far has been disappointing, we would also like to clarify that Dohop does not engage in fraudulent practices. Situations involving flight availability, refunds, and booking outcomes are handled according to the applicable booking conditions and the specific circumstances of each case.
Thank you for your patience and understanding.
Kind regards,
WAYA Support
Antwort von WAYA
Dear Mohamed,
Thank you for your review and for sharing your experience with us.
We are pleased to hear that you found our service good and that the booking process worked well for you. Feedback like yours helps us confirm what is working and where we can continue improving our service.
If you have any suggestions on how we could make your experience even better in the future, we would be happy to hear them. You can reach our team at service@dohop.com with any additional comments or questions.
Kind regards,
WAYA Support
Ayant raté ma correspondance à Rome à…
Ayant raté ma correspondance à Rome à cause d'un retard de 2 heures de Ryanair j'ai dû passer la nuit à l'aéroport et prendre un nouveau billet sur le seul vol disponible pour Sofia le lendemain matin. J'ai pu obtenir un remboursement pour ce billet avec waya. Merci
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von WAYA
Bonjour et merci pour votre retour cher M. Eric.
Nous sommes heureux d’apprendre que vous avez pu obtenir le remboursement de votre nouveau billet auprès de Waya.
Nous sommes sincèrement désolés pour les désagréments rencontrés à la suite du retard de Ryanair et pour cette nuit passée à l’aéroport. Nous comprenons que cette situation ait été particulièrement éprouvante.
Nous vous souhaitons un excellent voyage et une très bonne continuation ! 😊
Bien cordialement,
Votre équipe de support Waya
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