According to the product description, I bought this rope, but I received a 9.8 mm one instead of a 9.5 mm one. Customer service is not only slow, but also poor. I received no solution and no apology,... See more
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See what reviewers are saying
The best Austrian based online bike shop so far! Good selection of articles with reasonable prices. Fast shipping and a rather simple return procedure of not fitting goods. No complaints but only pr... See more
Ordered a very expensive road bike here, was a bit hesitant as some reviews weren't that positive, but the price was unbeatable. Happy to say the bike arrived in flawless condition. Solidly packed (lo... See more
I ordered back and rear lights for Trek, they had the best offer in the whole internet. Lights arrived super fast, and I had used them for several months, unfortunately one of them broke. Sport Okay t... See more
Company details
Information provided by various external sources
Als Spezialist für Bekleidung und Sportausrüstung im Outdoor-, Berg-, Kletter- und Skisport als auch im Bike- und Fitnessbereich begeistern wir unsere Kunden europaweit mit günstigen Preisen und 3D Produktwelten. Dabei bieten unsere Top-Marken Under Armour, Nike, adidas, Chillaz, Mammut, Haglöfs, K2, Martini, Deuter, Dainese, Salomon, Leki, Löffler, Ortovox und SCOTT ein Sportsortiment höchster Qualität. Besonders beliebte Produkte bei SportOkay sind u.a. Lauf- und Wanderschuhe, Alpin- und Tourenski, Suunto-Uhren, Scott & Giant Mountainbikes, Jacken, Hosen, Helme, Rucksäcke und Outdoorzubehör.
Contact info
Werner-von-Siemens-Straße 5, 6020 , Innsbruck, Austria
- www.sportokay.com
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong shipping
According to the product description, I bought this rope, but I received a 9.8 mm one instead of a 9.5 mm one. Customer service is not only slow, but also poor. I received no solution and no apology, and on several occasions Sportokay informed me that I could return the product by covering the return shipping cost as well as the original shipping fee. This makes no sense when I received the wrong product due to a mistake made by the seller.
August 27, 2026
Unprompted review
First time ordering on this platform.
First time ordering on this platform.
Fast delivery and product cheaper than anywhere else!
August 27, 2026
Unprompted review
Trustworthy webshop
Everything went smoothly. Received the order very fast. Good quality of the product.
August 19, 2026
Unprompted review
I bought a helmet that arrived with a…
I bought a helmet that arrived with a broken visor, they don't answer emails or give me a solution.
August 19, 2026
Unprompted review
Reply from SportOkay.com
Hello S.,
thank you for your feedback. We’re sorry that the helmet arrived with a damaged visor.
We have already been in contact with you and responded to your messages within 1–3 business days. Your claim is currently being processed, and we are working on a solution for you.
We also noticed that you have already placed a new order for the helmet – thank you very much for your continued trust in us! We really appreciate it.
Best regards,
Your SportOkay.com Team
Arrived in the expected time frame in…
Arrived in the expected time frame in perfect conditions. Better price than other websites
August 18, 2026
Unprompted review
Easy to order snd quick to ship
August 10, 2026
Unprompted review
Five stars from Finland
Five stars from Finland. Fast delivery from Austria to my local super market Posti delivery box.
August 7, 2026
Unprompted review
Bad experience
I not recommand the seller if you have problem with service reparation or damaged !
The response is only in english and the seller is not serious.
May 10, 2026
Unprompted review
Reply from SportOkay.com
Hello J., thank you for your feedback. Unfortunately, we are unable to match your review to any customer request, so we are not sure what happened.
Could you please provide us with your order number? If you prefer to communicate in your own language, please send an email to our customer service, and we will do our best to assist you.
Thank you in advance.
Your SportOkay.com Team
Decent Service
Decent service, fast shipping. Return item policy was quite okay.
April 17, 2026
Unprompted review
I placed an order in June for a pair of…
I placed an order in June for a pair of cycling bibs from Endura. On the website they were a gorgeous colour of purple. In real life, they were a lot darker and clearly a lot different from the website. I had a bad experience with the customer support, for the return label was not reimbursed. They stated it (the colour of the cycling bibs) as ”slight deviations may always occur”. I advise anyone to search for a specific item on multiple websites before placing an order. I did not do this and I regret it. I will not be returning to this website, for I consider it does not fully comply with the consumer protection rules. Also, I received the money back (minus the return label, 15 euro) in a week and a half after they got the return package, which was okay, given the fact that I had no hopes in getting even a partial refund.
June 18, 2026
Unprompted review
Reply from SportOkay.com
Hello A.,
thank you for your review.
We are sorry to hear that the colour of the cycling bibs did not meet your expectations. We understand that this can be disappointing, especially when choosing an item based on product images.
We create and check our product images ourselves using up-to-date equipment and high-quality Retina displays in order to show the products as accurately as possible. Nevertheless, slight colour deviations can unfortunately occur. This may depend on different screen settings, display types, brightness, contrast, device calibration or the lighting in which the product is viewed.
For this reason, minor differences between the product image and the actual item can never be completely ruled out. We are sorry that this led to dissatisfaction in your case.
Your return was processed and refunded after receipt and inspection of the item. We would also like to clearly state that SportOkay.com is a reputable online shop and that concerns about not receiving a refund are unfounded. Refunds are processed properly in accordance with our return policy.
We regret that you were not satisfied with the handling of the return label and your overall experience with our customer service.
Kind regards
Your SportOkay.com Team
Good shop but size goods is not well.
SportOkay did good job during delivery. The size isn't good. XXL have dimension XL. I measured it by measuring instrument.
July 9, 2026
Unprompted review
Reply from SportOkay.com
Hello,
thank you for your feedback. We are pleased to hear that you were satisfied with our service and delivery.
We are sorry that the item did not fit as expected. The sizing is specified by the manufacturer and can unfortunately vary between different brands and models. We understand how frustrating this can be, especially when the measurements do not correspond to the expected size.
You are, of course, welcome to return the item within our cancellation right.
Your SportOkay.com Team
Excellent experience
Excellent experience, good prices, fast delivery.
June 19, 2026
Unprompted review
Good comunication, quick delivery
Good comunication, quick delivery, reasonable price
June 11, 2026
Unprompted review
easy to order, fast delivery
it was easy to order. the package arrived fast.
May 28, 2026
Unprompted review
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