According to the product description, I bought this rope, but I received a 9.8 mm one instead of a 9.5 mm one. Customer service is not only slow, but also poor. I received no solution and no apology,... See more
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See what reviewers are saying
The best Austrian based online bike shop so far! Good selection of articles with reasonable prices. Fast shipping and a rather simple return procedure of not fitting goods. No complaints but only pr... See more
Ordered a very expensive road bike here, was a bit hesitant as some reviews weren't that positive, but the price was unbeatable. Happy to say the bike arrived in flawless condition. Solidly packed (lo... See more
I ordered back and rear lights for Trek, they had the best offer in the whole internet. Lights arrived super fast, and I had used them for several months, unfortunately one of them broke. Sport Okay t... See more
Company details
Information provided by various external sources
Als Spezialist für Bekleidung und Sportausrüstung im Outdoor-, Berg-, Kletter- und Skisport als auch im Bike- und Fitnessbereich begeistern wir unsere Kunden europaweit mit günstigen Preisen und 3D Produktwelten. Dabei bieten unsere Top-Marken Under Armour, Nike, adidas, Chillaz, Mammut, Haglöfs, K2, Martini, Deuter, Dainese, Salomon, Leki, Löffler, Ortovox und SCOTT ein Sportsortiment höchster Qualität. Besonders beliebte Produkte bei SportOkay sind u.a. Lauf- und Wanderschuhe, Alpin- und Tourenski, Suunto-Uhren, Scott & Giant Mountainbikes, Jacken, Hosen, Helme, Rucksäcke und Outdoorzubehör.
Contact info
Werner-von-Siemens-Straße 5, 6020 , Innsbruck, Austria
- www.sportokay.com
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience
At the beginning of 2024 I bought an MTB jacket and a pair of trousers. Price was very good and delivery straightforward, loved it!
In the summer of 2025, the jacket had some quality problems and was breaking down, so I wrote their Support team (honestly not expecting a new item), and they rapidly accepted the claim and sent me a new jacket!
September 5, 2025
Unprompted review
Reply from SportOkay.com
Hello S., Thank you for your great review! We're happy to hear you were satisfied with our service and the quick replacement. Enjoy your new jacket and happy riding! 🚴
Unreliable delivery time
I hate when companies say they deliver within 2-5 business days and then take 14 full days (and product is still not here). I know delivery is done by a third party but it still took 3 days to be delivered at DHL. Don't promise these delivery times if you can't live up to it.
September 10, 2025
Unprompted review
Reply from SportOkay.com
Hello M., Thank you for your feedback – we completely understand your frustration and agree with your points. You're absolutely right: we state a delivery time of 2–5 business days to Spain, and in your case, it unfortunately took 9 business days and this is too long. For that, we sincerely apologize.
While the stated delivery timeframe is an average estimate based on past experience, there can occasionally be unexpected delays during shipping, especially once the parcel is with the carrier. Your order was dispatched the day after you placed it, but unfortunately there were unforeseen delays during transit.
We’re actively working with our logistics partners to improve reliability and transparency. In the meantime, we truly appreciate your patience and your honest feedback – it helps us do better.
Best regards, your SportOkay.com Team
Great product, super fast delivery
The whole ordering and logistics process was executed super smooth. Products are displayed and described with all relevant details, the pricing is very fair and the delivery was super fast, especially for a cross-border shipment!
Many thanks to SportOkay for the excellent online shopping experience.
August 29, 2025
Unprompted review
Reply from SportOkay.com
Hello L., Thank you so much for your kind words! We're glad everything went smoothly and that you’re happy with the product, pricing, and fast delivery. We truly appreciate your support – enjoy your gear! Your SportOkay.com Team
all perfect!
Everything very easy, sending stuff back is also very easy and uncomplicated. Money is rewarded quite fast and also the delivery of the order was super fast! For me the best online sport article store in Austria!
July 24, 2025
Unprompted review
Ordered a sleeping mattress which was…
Ordered a sleeping mattress which was offered for the best price on the net and delivered within 1 day to Germany. The package contained what I ordered and the product works as expected without any flaws or defects. It was a good experience to order from SportOkay.com
August 15, 2025
Unprompted review
Horrible experience for returning
Horrible experience for returning, I´m from Spain, there is no option in the page to easily return or change the product.
July 28, 2025
Unprompted review
Reply from SportOkay.com
Hola M.,
Thank you for your feedback. We are very sorry that your expectations haven't been met.
You are right that customers from Spain have to pay for their returns, and we don't automatically include a label in the parcel as we do for Austria, Germany, Italy and Slovakia. We are already working on a solution to this issue. However, if you contact us by email before returning your item, we can send you a label from Spain and reduce the cost of your return from the refund.
I didn't actually find any email from you. I will therefore forward your feedback to our customer service team. They will be happy to contact you. Please note that we do not offer item exchanges; in this case, you will need to order the correct item again.
I hope this is OK with you and that you can return your item easily. Your SportOkay.com team
Terrible experience
Terrible experience. I ordered a sleeping bag Jun 27. Delivery time was 5-10 days. Jul 8, the delivery has still not arrived to me. Upon contact, I was asked to wait another week which was not possible since I had a hiking trip to go to needing the sleeping bag. I pushed for answer. After 5 days, they finally contacted their freight company where an investigation had started. I asked about refund since the delivery was still stuck in export parcel center in Germany since Jun 30 without any progress. I guess my parcel had been lost in transport. No ambition to resolve my situation by refund or sending a new bag so I can go on my trip and then in parallell they can work on the investigation. The only answer I ever get is that they will come back when they have more info to share.
The worst experience purchasing on internet ever.
Their customer support is worst ever!!!
Don´t buy anyting from this company. If you get into trouble with transport, you will have to fix the problem yourself.
July 16, 2025
Unprompted review
Reply from SportOkay.com
Dear A., we are very sorry to hear that you are dissatisfied with your order and our service. We fully understand your disappointment – especially when you're relying on a product for a planned trip and unexpected delivery delays occur.
Please be assured that we were in friendly and regular contact with you throughout and did our utmost to find a solution. Unfortunately, due to the standstill with our shipping partner, our options were limited as well. However, we remained in close contact with the carrier to clarify the whereabouts of your parcel.
Despite the shipment status still being unresolved, we have already issued a full refund in the meantime – hoping to at least offer you some form of compensation.
It’s a pity that our efforts in this difficult situation were not perceived. Nevertheless, we wish you a wonderful hiking trip and would be happy if you gave us another chance in the future.
Kind regards, Your SportOkay.com Team
After purchasing snow shoes, Sport okay is trying to rip me off
I purchased a pair of snow shoes. As soon as they arrived, I put them on and walked once around the house to try them on. By taking the snow shoes off, the adjustable strips have broken. Something must’ve been wrong with the item from the begin with. Now the seller is taking the stand that he will not give a full refund because the item has been used. The seller is offering only 80% of the original sales price. The sales price was 237.99€ now he is offering just €190, which is not acceptable.
March 25, 2025
Unprompted review
Reply from SportOkay.com
Dear Mr K.,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with your purchase. We understand your frustration regarding the issue with the snow shoes, and we want to assure you that we take product quality and customer satisfaction seriously.
As outlined in our previous communication, the item was inspected and repaired to ensure it is now in perfect working condition. The returned snowshoes have deep nicks and several scratches, which indicate that they have been used extensively. That´s why we offered a partial refund based on the signs of use, which are typically considered when determining a value reduction for returns. We can also return the item to you for free, if this is your prefered option.
We would also like to kindly remind you that mutual respect in our communication is important to us. Our team members are committed to assisting every customer with professionalism and dedication, and we ask that they are addressed with the same level of courtesy.
We are committed to resolving this matter uncomplicated and are happy to continue working with you to find the best possible solution.
Thanks in advance, your SportOkay.com Team
SportOkay - nákup kola
I bought a Lapierre Xelius SL 7.0 2024 road bike from SportOkay in February 2025, it was at a great price, the shipping to the Czech Republic was very fast, the bike was perfectly packaged. When assembling the bike, I found out that the bike was not delivered with carbon handlebars, but with aluminum handlebars. It was probably the manufacturer's fault, not SportOkay. SportOkay arranged with Lapierre to deliver the correct carbon handlebars and reimbursed the full price for the handlebar replacement at my local service center. Great communication and great solution. The world is in perfect order at SportOkay 😊
March 16, 2025
They refused to mount my skis according to my specifications
They refused to mount my skis according to my specifications, despite multiple email requests. Their responses were dismissive, simply stating, “No, we can’t do that,” even though this service is a standard offering at most other online shops. As a result, I had to spend an additional $40 to have them mounted elsewhere
The packaging was poorly executed, and their return policy is unreasonable; requiring customers to send the skis back in the original SportOkay cardboard box, which is both impractical and illogical. The only redeeming factor was the fast shipping, but even the pricing was unremarkable
February 6, 2025
Unprompted review
Reply from SportOkay.com
Hello L.,
Thank you for your review. I would like to respond to your case.
You asked us for a very individual mounting of the binding and wanted it to be mounted minus 7cm from the centre of the ski. Unfortunately, this mounting point is not specified by the manufacturer. The exact centre of the ski is also not defined by the manufacturer. We would therefore prefer you to have this very individual specification carried out on site so that there are no misunderstandings. If the specification on the ski is given by the manufacturer, we will be happy to fulfil your request for an individual mounting point. In the end, you have also decided in favour of a different ski.
We send all skis in a specially made ski telescope box. This ensures that our skis are optimally protected. As you don't usually have an extra ski box at home, we recommend returning them in the same box. We love our skis and we want many people to enjoy them. That's why we attach great importance to professional and environmentally friendly packaging.
We hope that you still have a lot of fun with your skis and wish you lots of fun on the mountain! Your SportOkay.com Team
Fast and efficient with competitive prices. Great store!
Fast reply by customer service. Fast shipping. Very good prices. Very fast refund for a few items that I eventually had to return. Zero complaints. Would definitely buy again from this store.
December 27, 2024
Unprompted review
Great store
Everything went well with my order. It was dispatched very fast and arrived before Christmas. The product was as described in the website.
December 19, 2024
Unprompted review
How problems are solved
Package not delivered. Investigation at DHL takes 4 weeks. Customer just has to wait and is even forced to fill out a form where the custumor has to sign for the fact that they are not laying.
Terrible customerservice, never again.
January 23, 2025
Unprompted review
Reply from SportOkay.com
Dear N.,
Thank you for sharing your feedback with us. We sincerely regret the frustration you experienced regarding the delivery of your order. We also kindly ask that you leave only one review per order in the future, as this provides a more accurate and truthful representation of your experience and avoids creating a distorted picture.
To clarify, when a package is marked as "delivered" by DHL but has not been received, we are required to follow a specific process to investigate the issue. This includes a signed declaration from the recipient confirming non-receipt, which helps ensure that the matter can be resolved appropriately with DHL. We understand this can feel inconvenient and frustrating, and we truly appreciate your cooperation in this process.
While these investigations can typically take longer, we are very pleased that we were able to resolve your case in just six days. Your refund has already been processed. Please know that we do everything we can to expedite such cases and ensure a satisfactory outcome for our customers.
We deeply regret any inconvenience caused and thank you for your understanding regarding the steps required for such situations. If you have any further questions or concerns, please don't hesitate to reach out—we’re here to help.
Kind regards, your SportOkay.com Team
How SportOkay deals with lost packages
Uses DHL as a delivery company. Package deliverered says DHL at 12:00 uur but not at me because I work till 17:00. Nothing around the house, neighbours haven't seen anything. Made contact with Sport(not)Okay. Had to fill out a form where I....yes I had to sign for the fact I am not lying. It's the world upside down. Now I have to wait for at least 4 weeks!!! SportOkay makes their problem yours. Never never again!!!
January 23, 2025
Unprompted review
Reply from SportOkay.com
Dear M.,
Thank you for sharing your feedback with us. We sincerely regret the frustration you experienced regarding the delivery of your order. We also kindly ask that you leave only one review per order in the future, as this provides a more accurate and truthful representation of your experience and avoids creating a distorted picture.
To clarify, when a package is marked as "delivered" by DHL but has not been received, we are required to follow a specific process to investigate the issue. This includes a signed declaration from the recipient confirming non-receipt, which helps ensure that the matter can be resolved appropriately with DHL. We understand this can feel inconvenient and frustrating, and we truly appreciate your cooperation in this process.
While these investigations can typically take longer, we are very pleased that we were able to resolve your case in just six days. Your refund has already been processed. Please know that we do everything we can to expedite such cases and ensure a satisfactory outcome for our customers.
We deeply regret any inconvenience caused and thank you for your understanding regarding the steps required for such situations. If you have any further questions or concerns, please don't hesitate to reach out—we’re here to help.
Kind regards, your SportOkay.com Team
Can recommend!
Fast delivery and good assortment of skis! Friendly customer-service as well.
January 19, 2025
Unprompted review
Quick delivery and very happy with the…
Quick delivery and very happy with the product ordered. Trustworthy shop. Would order from this shop again.
January 19, 2025
Unprompted review
Reply from SportOkay.com
Hello P., we’re happy to hear that you were pleased with the quick delivery and the product you ordered. Your trust means a lot to us, and we’re thrilled to know you’d shop with us again. If there’s ever anything else we can do for you, don’t hesitate to reach out. Looking forward to your next visit! Best wishes, your SportOkay.com Team
Reply from SportOkay.com
:-) Thank you so much!
Absolutely professional
Absolutely professional, fast and incredible online store. Purchased ON sports shoes for a really great price. Highly recommend!
December 11, 2024
Unprompted review
Reply from SportOkay.com
Dear S., Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had such a great experience with our online shop. It's wonderful to know that we were able to meet your expectations. Your SportOkay.com Team
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