Prepaypower Reviews 

Very helpful, Anji came across as polite and friendly.

Ver happy with the service ,your representative was very informative and would have no issue to recommend

Called to cancel service due to relocating to another Country. Giorgia answered my call and was great. She explained what I needed to do right before leaving. Great Customer Service.

Needed help with utility bill in a hurry, priyanka was really helpful, thank you

I chatted to a gentleman today in the prepay team and he was absolutely amazing he really helped me and my mam with our query his name was Ronan I hope ye can recongnise how good of a worker ye have working in your business please Thank him for his amazing customer service

Super helpful and supportive team and people and very trustworthy too

Incredibly bad customer service. I moved into a house in May with a meter attached to the wall that someone had previously used. I contacted in May to have it removed and was questioned and belittle regarding my choice of provider. I then had my partner contact them as I was quite uncomfortable following that conversation. We have been trying since then to have the unit removed from the wall as I am trying to have the wall plastered. My partner has been hung up on multiple times, they had arranged to finally have it removed on the 4th of august, he took the day off work and nobody arrived. I am still receiving letters in the post from prepay power for the previous owner even though there have been countless conversations and cancelling of this plan. We have been repeating conversations over and over again with them and there has been no regard for days taken off work. I am really feeling quite lost as I have previously made a complaint and my comment was removed. They make their plan sound fantastic and try to entice you but they don't seem to have any customer service or have any regard that people may actually require services removed, I am completely at a pause point in my house for nearly 4 months now due to their customer service. I would strongly advice against them and will go nowhere near them in the future unfortunately, I have also advised those around me to avoid.

Very good and gave very nice information too my query this afternoon

Excellent customer service by Pratik at prepay power!
He helped me set up new account very quickly and patiently explained every thing clearly. Very professional and efficient. Highly recommend him. Thank you Pratik!

Ridhi was so patient to deal with electricity top-up issue.

Very helpful solved my problem immediately and lovely and friendly x

I can’t recommend this app I requested a refund 5 months ago and every time I call no one seems to know what is happening

Gina was very attentive and explained the reason why my second payment hadn't gone through. A great service altogether
Thank you Gina, well done 👍

Rency who I spoke to first and Cian who she put me through to were both extremely understanding and helpful. They organised exactly the solution I needed very efficiently.

Fast and super helpful service. Thanks to Priyanka for a great customer experience!

Friendly, kind and helpful. A good telephone manner

Very helpful lady Nivya kindly talked me through changing my visa card details when i rang being worried because a text had said my regular payment was unsuccessful, which turned out to be due to my backup card expired that same day and I was able to tell her the default card was long since lost, so she guided me through changing both cards with up to date details = panic over !❤️ ALSO FYI your system sent me a text to "check your email for further information" BUT the EMAIL simply had the same words as the text and GAVE NO "FURTHER INFORMATION" > hence my need to telephone you and YES I got total satisfaction from the Customer Care I received from Nivya

Staff are very good
The company is a shambles most expensive
And not one I would recommend going with
I generally move around with work and I always cease using as quick as I can
So so expensive

I’m not happy with the rates but that’s a Government issue, the staff are so helpful even when in an irate situation, for that alone deserve 5 stars ☺️

Ben from the Oil was great in getting me set up and Lee was very helpful today, Also America I believe her name is