It was easy enough moving my electricity service to Flogas in June 2026. However, I have contacted customer service several times about the promised Emerald Park tickets. I have called at least twi... See more
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Review summary
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I went through an agent i don’t know anything about you until i your first bill
Company replied
Helpful staff, clear website. Good prices at the moment anyway!! only downside was a bit of a wait on hold for someone to answer !!
Company replied
Changing was very easy and customer support were excellent. Only issue is I’m still waiting on 4 tickets to emerald park as part of my changing over
Company replied
Company details
Written by the company
Flogas Ireland, a DCC Business, is a leading supplier of Liquefied Petroleum Gas (LPG), Natural Gas & 100% Green Electricity across the island of Ireland, servicing a diverse range of market sectors and applications including the industrial, commercial, domestic, catering, agricultural and automotive markets.
Contact info
Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, K67 E2H3, Dublin, Ireland
- 041-2149800
- info@flogas.ie
- www.flogas.ie
3.2
Average
1K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Cheaper is better!
Hi, to be cheaper then my x supplier is a experience to my pocket
September 3, 2026
Up to now everything is fine
Up to now everything is fine. I'm waiting for my first bill,to see what savings I'll be making
August 29, 2026
Good agent and customer service…
Good agent and customer service personnel behavior and communication
September 2, 2026
Reply from Flogas Ireland
Good Morning Behzad Ali,
Thank you for taking the time to leave us your feedback.
It’s great to hear that you had a positive experience with our team and that you were happy with the service, communication and support you received. We’ll be sure to share your kind comments with the team.
Thanks again for choosing Flogas.
Kind Regards
Gill G.
Customer Experience Team
Switching process is sending me around…
Switching process is sending me around in circles atm - have to laugh considering I’m
an existing customer . Have had emails from two different people telling me conflicting information - you have to love it
September 1, 2026
Reply from Flogas Ireland
Good Morning Martin,
Thanks for taking the time to leave a review. We’re sorry to hear that that you have encountered some challenges, particularly as an existing customer.
If you can send your account details to SocialEscalations@flogas.ie the team will identify where the issue is and what is potentially blocking the switch.
We appreciate your patience and your good humour despite the experience. We’ll take your feedback on board as we continue to improve how we manage the switching journey and communication with our customers.
Kind Regards,
Gill G.
Customer Experience Team
very efficient in transferring across
August 31, 2026
Reply from Flogas Ireland
Hi Ray,
Thank you for taking the time to leave us a review. We’re delighted to hear that you found the transfer to Flogas quick and efficient.
We really appreciate your feedback and are delighted to have you with us.
Kind Regards
Gill G
Customer Experience Team
I have just moved and i don't have any…
I have just moved and i don't have any tips yet sorry
August 25, 2026
Reply from Flogas Ireland
Hi Tina,
Thank you for taking the time to leave us a review, and we hope your move went smoothly.
We’re delighted to have you with Flogas and hope we can provide you with a great experience in your new home.
Kind Regards
Gill G
Customer Experience Team
I have been a Flogas customer previously and came back for renewal
I have been a Flogas customer previously and chose Flogas ahain for my renewal of El as they offer the BEST Customer Service, operating from an Irish callcentre, picking up the phone quickly. The pricing offered was very competitive also. I want to commend Jamie and Rebecca at Sales as well as Janice at Customer Service for their EXCELLENT Customer Care. Flogas has really got it right in training their agents in custumer focus and going the extra mile for its customers.
Thank You! 🌻 Anna
August 31, 2026
Unprompted review
Reply from Flogas Ireland
Hi Anna,
Thank you so much for taking the time to leave such a fantastic review and for choosing Flogas again for your electricity.
We’re delighted to hear that you’ve had such a positive experience with our teams and particularly with Jamie, Rebecca and Janice. It’s wonderful to hear that their customer focus and willingness to go the extra mile stood out – we’ll make sure your lovely feedback is shared with them.
We really appreciate your continued support and your kind words about our customer service.
Kind Regards
Gill G
Customer Experience Team
Susan is a senior person in Customer…
Susan is a senior person in Customer Complaints She has been very helpful and informative re my gas and electricity bills and is friendly and 100% reliable
I’ve spoken to Susan twice over the phone including this afternoon, and she has emailed and phoned me as promised.
And she has gone out of her way to help me.
Thank you so much Susan,
Maura Fraser
August 31, 2026
Reply from Flogas Ireland
Hi Maura,
Thank you so much for taking the time to leave such a lovely review.
It’s wonderful to hear about the support Susan has provided and, in particular, that she has kept her promises, followed up when she said she would and gone the extra mile to help with your gas and electricity bills.
We’ll make sure your kind feedback is shared with Susan – we know she’ll be delighted to hear it.
Thank you again for your feedback and for choosing Flogas.
Kind Regards
Gill G
Customer Experience Team
Ur staff were very helpfull to me any…
Ur staff were very helpfull to me any time I needed help thanking u.madeline
June 29, 2026
Reply from Flogas Ireland
Hi Madeline,
Thank you so much for your lovely feedback. We’re delighted to hear that our team has always been helpful whenever you’ve needed support.
We really appreciate you taking the time to share your experience with us.
Kind Regards
Gill G
Customer Experience Team
AWFUL, FEES FOR THEIR MISTAKES, RANDOM BILLS
STAY AWAY FROM FLOGAS – FEES FOR THEIR OWN MISTAKES, RANDOM BILLS AND CONSTANT ISSUES
It was fine for a while, but lately I've had to ring them nearly every single month over a different issue. The most recent one is honestly doing my head in.
My bill is supposed to come out by direct debit and has been for the last few months. Last month, they just didn't take the money from my account. Then I got a letter saying I'd be charged a fee for not paying, so I manually paid the money myself.
Still, no money was taken through direct debit and then I got ANOTHER letter saying I'd be fined. I rang them and got it sorted, and they told me there would be no fee because I had to chase THEM to fix the issue.
New bill comes in... same thing again, no money taken, so I'm currently in the process of contacting them AGAIN. Except this time, they've added TWO missed payment fees onto my bill, despite previously telling me there wouldn't be any.
And now THEY'RE TRYING IT AGAIN THIS MONTH. They didn't take the money from my account and I've received another letter saying I'm going to be charged ANOTHER fee.
Every time I contact them, they say they'll "open a case", despite the fact I've already contacted them multiple times about the exact same issue. They seem to have no record of the previous cases or conversations, and are unable to see past letters they send out.
On top of all that, their billing is completely random. Bills don't come every month, so it's impossible to properly budget because you never know when one is going to land. Whenever I ask when my next bill is due, they can't give me an answer.
I was told billing is based on your "configuration" and that bills can be monthly or bi-monthly... but that clearly isn't true. Below is the number of days between my last four bills:
Bill 1: 26 days
Bill 2: 41 days
Bill 3: 60 days
Bill 4: 58 days
So how exactly is that monthly or bi-monthly? We genuinely never know when a bill is coming.
Also, I'm STILL waiting on an email back regarding another issue where I was trying to pay my bill and the amount was incorrect.
Honestly, I'm exhausted having to chase them constantly over issues that seem to be entirely on their end, only to then get threatened with fees for THEIR mistakes.
Honestly I'm feeling lost and have no idea how to fix this as they won't fix it by phone or email 🤷♀️
August 26, 2026
Unprompted review
Reply from Flogas Ireland
Good afternoon Ms O,
*UPDATE Thanks for confirming through your details , the team will be reaching out to you presently. Many Thanks , Gill G *
I’m very sorry to hear that you are still experiencing these issues, and I completely understand how frustrating it must be to have this remain unresolved.
We really do want to get this looked at properly for you. To allow our Social Escalations Team to carry out a thorough review of your account, understand exactly what has happened and work towards resolving the outstanding issues, we just need you to email us at SocialEscalations@flogas.ie with your account number and contact phone number.
We have previously requested your account information but unfortunately have not received it yet. Once you email those details to the team, they can review the full history of your account and reach out to you directly to discuss the issues, answer any questions you may have and work with you to get this resolved.
Again, I’m sorry that you have had to continue dealing with this.
Please send us your details and we will ensure the team picks this up for you.
Kind regards,
Gill G.
Customer Experience Team
Reply from Flogas Ireland
Good Morning Tony
Thanks so much for your lovely feedback, Tony. We’re delighted to hear our team made you feel welcome and that you had such a positive experience. We really appreciate you taking the time to leave us a review.
Kind Regards
Gill G.
Customer Experience Team
Reply from Flogas Ireland
Good Morning Daniel
Thanks so much for your review! We’re delighted to hear you had a good experience and received fast service. We really appreciate your feedback.
Kind Regards
Gill G.
Customer Experience Team
Happy with the price so far anyway
Happy with the price so far anyway, please keep the price down as low as possible please, thanks, take care
August 10, 2026
Reply from Flogas Ireland
Good Evening
Thanks so much for your review. We’re delighted to hear you’re happy with the price and really appreciate your feedback.
Take care,
Gill G.
Customer Experience Team
Reply from Flogas Ireland
Good morning Lian and Patricia,
Thank you for your lovely feedback! We’re delighted to hear that you found the switching process easy and straightforward.
We really appreciate you choosing Flogas and taking the time to share your experience! 😊
Kind Regards,
Gill G
Customer Experience Team
STAY AWAY! DO NOT CHANGE OVER TO FLOGAS
I have never come across such incompetence in my entire working life.
We, a charity organisation, moved out of a premises in June 2026 and I sent an email on 01/07/2026 detailing the moving out date along with the meter readings and requested they email me back to confirm my request. It is the 25th August and I am still waiting a reply after numerous emails and phone calls. I have sent complaint after complaint and each time I get an automatic response saying my query will be dealt with within 20 working days. I have rang so many times now that each time I have to repeat myself of the ongoing situation to close the accounts that I have lost the will to continue so I have cancelled their direct debits. You may get slightly cheaper bills but OMG you will pay for it in their lack of customer support!
July 1, 2026
Unprompted review
Reply from Flogas Ireland
Good Morning JK,
Thank you for taking the time to share your feedback.
If you can reach out to our SocialEscalations@flogas.ie team I will ensure you get an update on where the process is and a final bill issued up to the date of move out.
Thank you again for bringing this to our attention. Your feedback is important to us and helps us identify where we need to improve.
Kind Regards,
Gill G
Customer Experience Team
Great communication and easy setup
August 25, 2026
Reply from Flogas Ireland
Hi Adrian,
Thank you for taking the time to leave us a review. We’re delighted to hear that you found the process of switching to Flogas straightforward and easy.
We really appreciate your feedback and thank you for choosing Flogas.
Kind regards,
Gill G.
Customer Experience Team
Resolved
Had an issue with my account was handled promptly and resolved.
August 1, 2026
Unprompted review
Reply from Flogas Ireland
Good Afternoon Jane
Thank you for taken the time to leave your review, we're very sorry to hear about the experience you've had.
We'd appreciate the opportunity to look into what happened and review your account. Please contact our Social Escalations team at Socialescalations@flogas.ie with your account details, and we'll be happy to investigate this further.
Thank you for bringing this to our attention.
Kind Regards,
Gill G
Customer Experience Team
Don't honor their word. outdated company
I renewed my contract in May 2026, already knowing I would move to a different house in July. The attendant reassured me that I could transfer my contract to the new place as long as I had the same smart meter, which I did!
Fast forward to July, they changed their mind; I could not transfer the contract anymore. I would need to sign for a new one, a lot more expensive- how convenient.
They ended up billing me an exit fee and kept billing for a couple more weeks after I left, for no reason.
Customer service is also terrible: long queues, dropped calls, inefficient agents.
Never more, even if they have the best price.
August 20, 2026
Unprompted review
Reply from Flogas Ireland
Hi Jonas,
Thank you for taking the time to share your feedback.
There seems to have been confusion how this was explained to you. Unfortunately we cannot transfer a contract from 1 property to another , but what we commit to customers is that we wont apply an exit fee them if they take up a new contract at their new house.
I apologise if this was not explained to you at the time of renewal , it should have been.
If you can reach out to our SocialEscalations@flogas.ie team I will ensure the Exit fee gets refunded to you.
Thank you again for bringing this to our attention. Your feedback is important to us and helps us identify where we need to improve.
Kind Regards,
Gill G
Customer Experience Team
Reply from Flogas Ireland
Hi Kieran,
Thank you for taking the time to leave us a review. We’re delighted to hear that you found the process of switching to Flogas straightforward and easy.
We really appreciate your feedback and thank you for choosing Flogas.
Kind regards,
Gill G.
Customer Experience Team
Sales man very clear and gave feeling…
Sales man very clear and gave feeling of confidence. Price is also important .
August 13, 2026
Reply from Flogas Ireland
Hi Marese,
Thank you for taking the time to leave us a review. We’re delighted to hear that our Sales Advisor explained everything clearly and gave you confidence in your decision. It’s also great to know that you were happy with the price offered.
We really appreciate your feedback and thank you for choosing Flogas.
Kind regards,
Gill G.
Customer Experience Team
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