After a terrible experience with PrePay Power Ireland (the sneaky thieves). I was swapped easily (too about 30 minutes) by a very helpful and entertaining customer service chap named Joel Thomas. Mu... See more
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Review summary
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Reviews shaping this summary
I first spoke to Amelia to find out all about different rates/packages available for electric car. She was ever so patient while trying to help me understand the different pricing systems. It was a ve... See more
Company replied
Stephen Cunningham came to my door today was currently with prepaypower it was costing me a lot of money, €50-70 a week i was putting into the meter, stephen called at the right time and saved me almo... See more
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I contacted Energía on Saturday and a lovely woman called Somiya explained everything very clear. Then, on Monday, she called me back at the agreed time to finalize the switch. She answered me all my... See more
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Company details
Written by the company
Energia is part of the Energia Group and together we energise over 250,000 homes and businesses across Ireland with renewable electricity and natural gas. Energia first launched in 1999 to business electricity customers and in 2014 Energia entered the residential market in Ireland. Leading the way in sustainable energy, Energia has been the longest provider of Renewable Electricity in Ireland. Energia Group supplies approximately 17% of the island of Ireland’s total electricity requirements and 20% of the island’s total wind power meeting the energy needs of 800,000 homes and businesses with competitive electricity and gas services provided through its two retail brands Energia and Power NI. Our shared Energia group vision centres on being a force for change towards greener, cleaner and smarter energy generation. We do this through ongoing research, development and investment in renewables, technology and customer solutions.
Gold Winner
UK National Contact Centre Awards 2025
Energia Group were awarded the Gold Winner Award at the UK National Contact Centre Awards 2025.
Contact info
The Generali Building, Blanchardstown Retail Park, Blanchardstown, Dublin, D15 YT2H, Dublin, Ireland
- 1850300700
- info@energia.ie
- energia.ie
4.2
Great
6K reviews
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I phoned yesterday and spoke with Rucha…
I phoned yesterday and spoke with Rucha about switching to energia. From the minute I got on the phone she was an absolute pleasure. Explained everything and made the entire process so easy. Without a doubt the best customer service I’ve experienced and I spoke to a lot of energy providers.
Thanks again,
Margaret
July 22, 2026
Unprompted review
Reply from Energia
Hi Margaret,
Thank you for taking the time to leave your review. I am so pleased to hear that you had such a positive experience on the phone with Rucha, and she was able to assist with your switch to Energia. We really appreciate your feedback, and I hope you enjoy your time as our customer!
Kind Regards
Rachel
Priya patha was lovely and helpful…
Priya patha was lovely and helpful really pleasant to deal with
July 22, 2026
Unprompted review
Reply from Energia
Good Morning Amy,
Thank you for taking the time to leave your review. I am so happy to hear that you found Priya helpful, and that she was able to assist you with everything! We really appreciate your feedback.
Kind Regards,
Rachel
Preethi was very kind and understanding…
Preethi was very kind and understanding and helped me switch my electricity service.
She set it up and made it extremely simple and easy today .
She was a pleasure to do business with
Many thanks Preethi
July 22, 2026
Unprompted review
Reply from Energia
Good Morning Carol Ann,
Thank you so much for taking the time to leave your review. I'm so glad to hear that Preethi was able to assist you in finding a suitable tariff, and that the switch was easy. I hope you enjoy your time as our customer!
Kind Regards,
Rachel
Priya patha was lovely persuasive and…
Priya patha was lovely persuasive and not pushy
July 22, 2026
Unprompted review
Reply from Energia
Hi Gareth,
Thank you for taking the time to leave your review. It's great to hear that Priya was able to assist you. We really appreciate your feedback!
Kind Regards,
Rachel
Surprisingly easy to deal with
Surprisingly easy to deal with. Staff were friendly, knowledgeable and professional, a rarity in this day and age.
July 21, 2026
Unprompted review
Reply from Energia
Hi David,
Thanks so much for taking the time to leave your review. I'm so glad you've found our staff helpful and knowledgeable! We really appreciate your positive feedback.
Kind Regards,
Rachel
Great customer service experience
Really good communication and customer service from Himanshu regarding our switch over. He came to our house and had us switched over in a few minutes. A pleasure to deal with, very knowledgeable and polite.
Would highly recommend! A+++++
June 25, 2026
Unprompted review
Reply from Energia
Hi Melissa,
Thank you for taking the time to leave your review. I am so happy to hear that Himanshu was able to assist you, and that you found him knowledgeable and polite! I hope you continue to enjoy your time as our customer.
Kind Regards,
Rachel
Your helpful and cheerful dealing with…
Your helpful and cheerful dealing with the process was very efficient and painless. Preethi was a pleasure to deal with. Norma Mitchell
July 22, 2026
Unprompted review
Reply from Energia
Good Morning Norma,
Thank you for taking the time to leave your review. I am delighted to hear that Preethi was able to assist you with the switching process. We really appreciate your feedback!
Kind Regards,
Rachel
Priya patha was very polite and helpful
July 21, 2026
Unprompted review
Reply from Energia
Good morning Dec,
We are so happy to hear that Sophia was polite and helpful. We appreciate your kind words and for taking the time to leave a review.
Kind Regards,
Sarah
Mohit Shuka
Mohit Shuka . A perfect gentleman and a very good sales rep. Put me at ease switching to energies.so thankful.
July 21, 2026
Unprompted review
Reply from Energia
Good morning Denise,
We're so glad to hear Mohit made your transition smooth and positive. Thank you for sharing your wonderful experience!
We hope you enjoy the rest of your time as an Energia customer!
Kind Regards,
Sarah
Sophia vikayakumar
Sophia vikayakumar
Good and help me to switch without any hassle
July 21, 2026
Unprompted review
Reply from Energia
Good morning Potein,
We're glad to hear that Sophia helped you switch without any hassle. We appreciate your kind words!
Kind Regards,
Sarah
Sophia vijayakumar
Sophia vijayakumar
Sophia is very helpful, friendly and knowledgeable
July 21, 2026
Unprompted review
Reply from Energia
Good morning Sinead
We are so happy to hear about your positive experience with Sophia! We appreciate you sharing your kind words.
We hope you enjoy the rest of your time as an Energia customer!
Kind Regards,
Sarah
sophia vijayakumar
sophia vijayakumar
she came to my door and convinced me to switch and make me aware that i am out of contrac,t and saved me good money she is so friendly and the process is so quick happy to switch to energia
July 21, 2026
Unprompted review
Reply from Energia
Good morning Wojciech,
We're so happy to hear about your positive experience and that we could help you save money! It's wonderful to know the process was quick and friendly with Sophia. Thank you for choosing us!
Kind Regards,
Sarah
Priya Patha was an absolute pleasure to…
Priya Patha was an absolute pleasure to deal with .So helpful & informative. Changing over was made very simple & no pressure in swapping. Really glad Priya knocked at my door. Thanks Priya
July 21, 2026
Unprompted review
Reply from Energia
Good morning Sinead,
We're so glad to hear that your experience with Priya was a pleasure and that the process of changing over was made simple and stress-free. Thank you for your kind words and positive feedback!
We hope you enjoy the rest of your time as an Energia customer!
Kind Regards
Sarah
Priya called to me today
Priya called to me today. She was so polite. Amazing sales person. I work in sales at a high level and would definitely employ her. Very thorough and managed to turn a Bord gais customer to an Energis customer
July 20, 2026
Unprompted review
Reply from Energia
Good Morning Janice,
Thank you for your kind review. I am so happy to hear that your recent experience with Priya was so positive. It's great to hear that Priya was very thorough and polite, I will be delighted to pass this feedback on to Priya.
Kind regards,
Alyson
Priya patha was very pleasant and made…
Priya patha was very pleasant and made the transition very straightforward. Thank you
July 20, 2026
Unprompted review
Reply from Energia
Good Morning Louise,
Thank you for taking the time to leave your review. I am so happy to hear that Priya was able to assist you with everything and that she was pleasant to talk to. We really appreciate your feedback.
Kind Regards,
Alyson
Harris
Harris
Help me to switch to energia gave me good offers and came back for callback and he is very persistent
Highly recommended
July 17, 2026
Unprompted review
Reply from Energia
Hi Cristian,
Thank you for taking the time to leave your review. I am delighted to hear that Harris was able to assist you with your registration and that you are happy with the customer service you received! I hope you enjoy your time as our customer.
Kind Regards,
Rachel
Priya patha was an excellent sales…
Priya patha was an excellent sales person
July 17, 2026
Unprompted review
Reply from Energia
Good Morning Aidan,
Thank you so much for leaving your review. It's great to hear of your positive experience with Priya, and your feedback is much appreciated!
Kind Regards,
Rachel
Reply from Energia
Hi Georgina,
Thank you for taking the time to leave your review. I am so happy to hear that Sophia was able to assist you! We really appreciate your feedback.
Kind Regards,
Rachel
Great onboarding experience
Great onboarding experience. Was with Joselyn who was clear in communication and efficient with the process.
July 17, 2026
Unprompted review
Reply from Energia
Hi Olan,
Thank you for taking the time to leave your review. I am so happy to hear that you had such a great onboarding experience with Joselyn and found the process efficient.
Kind regards, Robert
Great agent
Great agent, Shubham Sood. I signed up for both home residence and holiday home. Rates clearly explained and compared to existing bills.
July 16, 2026
Unprompted review
Reply from Energia
Hi William,
We're so glad to hear about your positive experience with Shubham, especially regarding the clear explanation of rates for your home & holiday home.
We appreciate you sharing your feedback!
Kind regards, Robert.
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