Bord Gáis Energy Reviews 

I entered into a contract with Bord gais solar , paid my €500.00 deposit and agreed install dates of July 6th and 7th. with their rep “Kristenberg” ( later I was informed there was no such person.) Noticed the deposit went to Ardrar not Bord Gais. Contacted them and they informed me that Bord Gais had bought Swyft and Ardrar was a holding company for Swyft!!
On the 23rd of June “Ashley “called me and reminded me to pay the remainder of the agreed price seven day before the installation date of the 6th. He informed me there was no second and final date for installation in the system. I informed him “Kristenberg” had given me the dates. He told me I must be mistaken as there is no Kristenberg with the company (I had clarified the name and have the mobile number)He stated again he had no completion date but still need the upfront payment. I took the weekend and check trust pilot etc and noticed there is a trend of taking the payment and partially completing the installation. Some were still waiting since Feb. I then canceled the order based upon the absence of a completion date and a break down of trust. They informed me in writing to send my IBAN and they would send my deposit back. Still haven’t received it after many calls an escalation to Bord Gais energy whom scheduled a call with me and solar for last week but Solar didn’t call on the scheduled time .
Thanks to previous posts on trust pilot I am only down the deposit. Both Bord gais solar and energy are seriously flawed companies. I am a Bord Gais customer do not buy into the advertising or sell that Bord Gais are standing over the work. Also interesting that unlike the other solar companies nobody gives a second name including the account manager.

Excellent service. Arrived on time. Completed efficiently and Service Technician explained work done.

Good boiler service

Top notch service from a highly proficient engineer who communicates well. Also great value.

The loyalty team were a pleasure to deal with. Was coming to the end of my contract and made me an offer that I could not refuse.

I sent a query to an Bord Gais regarding when my next gas bill would be due. I was anxious to send a meter reading before the due date of my bill. I received a reply within minutes, I was pleasantly surprised. It explained everything about gas bill dates and exactly when to send in our meter reading. Great customer service.

Great continuity of service and very easy to deal with -sending early reminders about annual boiler service.

I have been a very, very longtime customer of Bord Gais and the reason is because of the standard of service that have provided over those years

Loyalty reward

All people I have talked to were both helpful and polite.

I have been with bord gáis for 25 years I called up yesterday to see if I could get a better rate and possibly combine my electricity and gas with them. I was looking to get a more competitiven rate. I used chat gbt and to be fair the gas rate I had was very competitive. That when it all went down hill. The agent I got was very disappointing he was confusing he spoke like he was being charged for the words he spoke that fast I asked him multiple times to slow down to try and break down the unit rate I asked him was there a retention team that I could be escalated too as he couldn't explain the discounts if I moved my electricity over to bord gáis. I was told, but if I was a new customer I would get far better discounts then a loyal customer, so after 25 years I'm leaving bord gáis a moving to flow gas.

I wanted to renew contract and had a few questions before I commit to a new contract
I spoke to Aoife and she was very helpful with all my queries.
It helps to speak to a human as you don’t get the answers you want online.

amazing price the service is top class from the person who answers the phone to person who helps and with aany questions you might have best in the business

Easy to book. Engineer very knowledgeable, explained the issue and fixed it very promptly.

I’ve had a very positive experience with Bord Gáis Energy. Their customer service team is always easy to reach by phone and provides helpful, friendly support whenever needed. I also really enjoy the Rewards Club, which offers great competitions, discounts, and exclusive offers that add real value. Overall, a reliable supplier with excellent customer service and worthwhile customer benefits. ⭐⭐⭐⭐⭐

Very easy to switch provider & get the best value deals for dual energy & in the current energy climate with the highest energy cost in Europe it pays to shop around. The app is easy to navigate & I like how easy ot is to pay my bills in instalments & not worry about high energy bills when winter comes. I have already recommended it to family & friends.

My 76 year old father has just had an altercation at his own front door with a very aggressive sales representative for Bord Gais. It's my opinion that the necessity to regularly switch providers to ensure best value is a complete nuisance and a bad policy. However, sending people door to door in neighbourhoods where the majority are elderly and vulnerable is contemptable. These people are clearly on comission and doing a very hard sell. This is very damaging to the reputation of Bord Gais.

Easy to book online. Engineer confirmed the time the evening before so I didn't have to sit in for 4 hours waiting. Engineer was professional, friendly, very quick and cleaned up after himself

The company gives service as you would expect unlike many other companies in the same or similer business. I have dealt with most service suppliers and there are a lot of very poor responses to queries. Bord Gais gives an excellent response service.