I needed to get copies of old bills for a closed account in a hurry. My initial enquiry through the PowerNI Messenger channel was disappointing as there was no response for over 2 hours. People expect... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted PowerNI via Facebook messenger to request copies of historic bills and also change some personal details on my account. They came back to me incredibly quickly and I was able to get everyt... See more
Company replied
Approached Power NI to move to EV tariff and have meter board changed. Agent was very helpful, patient, knowledgeable and informative. A real pleasure to speak to someone who knew what they were talki... See more
Company replied
Phone call answered quickly and pleasantly. Knowledgeable and helpful assistant The process felt easy - I was transferring an account which is not that straightforward, so this was down to the wa... See more
Company replied
Company details
About Power NI
Written by the company
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
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Written by the company
Contact info
64 Newforge Lane, BT9 5NF, Belfast, United Kingdom
- home@powerni.co.uk
- www.powerni.co.uk
4.2
Great
1K reviews
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I needed to transfer the account to my…
I needed to transfer the account to my name after my mother's death. This was not possible on line but phoning customer service resolved this quickly. I had to close the old account and start a new account in my name. Siobhan made this a very straightforward experience and thoroughly deserved the 5* feedback.
July 16, 2026
Unprompted review
Reply from Power NI
Hi John,
Thank you for leaving such a positive review.
We are so pleased to hear about your positive experience with our customer service.
It's wonderful to know we could assist with you quickly and efficiently.
Thank you for your kind words!
Power NI Team
Power NI offer a great rate and make it…
Power NI offer a great rate and make it easy-peasy to switch.
July 16, 2026
Unprompted review
Reply from Power NI
Good morning Brian,
Thank you for your comment.
We are happy to hear you have found the process of switching to Power NI easy.
We are delighted to have you as a customer and if you need help with anything please do not hesitate to contact us.
Thanks,
Power NI Team
Have been with Power NI for 5 years and…
Have been with Power NI for 5 years and no issues, vest prices for electricity and even have some perks with them like free cinema tickets which is great!
July 15, 2026
Unprompted review
Reply from Power NI
Good morning Saoirse,
Thank for taking the time to leave your review.
We are delighted to hear you are happy with the service provided by Power NI and have taken advantage of customer Perks!
Thanks,
Power NI Team
Terrible customer service.
Been trying to get an issue resolved since mid apr caused by Power NIs website not accepting meter reading and attempts via NIE website disappearing into the void.
Constantly fobbed off with "it's been sent to appropriate team" followed by no response and questions underanswered after months. Each contact kicking the dance off again. Thought I was making some progress when I was emailed last week while on holiday. Did not last long as apparently a different advisor has spoken to me (100% untrue) and everything needs to start over again.
edit: Finally have a bill to pay. My main issue here is that it has taken 4 months and dozens of emails to get someone to provide me with the basics needed to pay. Constantly being told the minimum and nothing being done along with no answering questions and making dubious claims is not professional. Shocking that things had got to point where my next steps had to be contacting CCNI.
July 15, 2026
Unprompted review
Reply from Power NI
Good morning,
Thank you for your comment.
We are sorry to hear that this issue has not been resolved to your satisfaction as yet.
We can advise that this is actively being investigated for you and we will be in contact soon to help resolve this for you.
Thanks,
Power NI Team
Our Power NI electricity has went up from £369 to £507
This is it, were finished with power NI. Our bill is atm £369 a month. We do have an electric car but im pretty sure thats still a lot of money to pay for electric every month. Now we have been told our bill is going up to £507 a month...How, thats a big jump, a massive jump which is ludicrous. We cant afford that every month. Thats a jump of £2000 a year. Im so angry with all these companies putting prices up whenever they want and taking the piss out of costumers. You should be ashamed of yourselves Power NI. Normal families cant live with all these price hikes. Stay away from them!
July 14, 2026
Unprompted review
Reply from Power NI
Hi William,
Thanks for getting in touch to leave a review.
We are sorry to hear about the recent change in direct debit payments. We would like to look into this for you to see what we can do.
Could we please ask you to email our care team on Home@powerni.co.uk with your full name, address and post code, to help us investigate this matter for you.
Alternatively, you can message us directly through Facebook, X or Instagram too, or call us on our customer help line on 0800 028 5455 (option 3) and you'll get through to a colleague that will be able to help you.
We are open Mon-Fri, 9am-5pm excluding bank holidays.
We look forward to hearing from you.
Thanks
Power NI Team
issue i had wasn’t dealt with and…
issue i had wasn’t dealt with and haven’t received any correspondence about it.when i was told i would get a phone call back .
July 11, 2026
Reply from Power NI
Hi Robert,
Thanks for getting in touch and leaving a review.
We are sorry to hear your issues hasn't been dealt with but we would like to investigate this further.
Could we please ask you to email our care team on Home@powerni.co.uk with your full name, address and post code, to help us investigate this matter for you.
Alternatively, you can message us directly through Facebook, X or Instagram too, or call us on our customer help line on 0800 028 5455 (option 3) and you'll get through to a colleague that will be able to help you.
We are open Mon-Fri, 9am-5pm excluding bank holidays.
We look forward to hearing from you.
Thanks
Power NI Team
So easy to switch
I did my switch on ine but had a question on my hybrid vehicle the whole process was including the help with my question about mt hybrid vehice was completed in minutes . with fitst class customer service .
July 10, 2026
Reply from Power NI
Hi Thomas,
Thank you for leaving such a positive review.
We are so pleased to hear about your positive experience with our customer service.
It's wonderful to know we could assist with your hybrid vehicle question quickly and efficiently.
Thank you for your kind words!
Power NI Team
Reply from Power NI
Hi David
Thanks so much for leaving us a positive review.
We really do appreciate your feedback and hope you have a great day!
Thanks
Power NI Team
Very easy transition
July 3, 2026
Reply from Power NI
Hi Edward
Thanks for taking the time to leave us a review.
We are very happy to hear it was an easy transition for you.
If we can help with anything else please just let us know.
Have a lovely day!
Thanks
Power NI Team
New customer but poor experience so far.
I moved to PowerNI about six weeks ago. However, I am still unable to use their Perks programme. I was promised three weeks ago that the issue would be resolved within 24 hours and I am still waiting. I called them earlier this week and was told someone would get back to me but, of course, they haven't. Not a good experience so far.
Update: As per the response from PowerNI, I have contacted them with the requested information and have had a reply that they are aware of an issue affecting customers and "they will be in touch as soon as possible".
Given that I have been experiencing this issue for three weeks and it remains unresolved with no timescale indicated for resolution, I won't hold my breath. What was the point of asking me to contact the Customer Service team?
July 4, 2026
Unprompted review
Reply from Power NI
Good morning CQ, thank you for your comment.
We are very sorry to hear you are having an ongoing issue with registering for your Power NI Perks.
We want to investigate this issue for you and ensure that this is resolved as soon as possible.
Could we please ask you to email our care team on Home@powerni.co.uk with your full name, address and post code, to help us investigate this matter for you.
Alternatively, you can message us directly through Facebook, X or Instagram too.
We look forward to hearing from you.
Thanks
Power NI Team
Very pleasant and helpful staff when I…
Very pleasant and helpful staff when I phoned for information.
June 26, 2026
Reply from Power NI
Hi John,
Thank you for taking the time to let us know about your helpful experience with our team recently.
We are really pleased to hear how efficient and pleasant you found your call with us.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team.
Great customer service. Agent was very pleasant and helpful.
Great customer service.
June 18, 2026
Unprompted review
Reply from Power NI
Hi Ann,
Thank you for taking the time to write such a positive 5 star review of your recent experience with Power NI.
We are delighted to hear that you were happy with the customer service provided. This means a lot to us and we will make sure to pass on the lovely feedback to the agent who assisted you.
Thanks,
Power NI Team
Excellent service
Excellent service when I need to contact them. Pricing a little higher than others but the rewards system compensates for this. Customer service.ahents always friendly knowledgeable and ready to assist
June 16, 2026
Unprompted review
Reply from Power NI
Hi Annieg,
Thanks for taking the time to leave us a five star review.
We're so happy to hear you were satisfied with our services, and your query was dealt with efficiently.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
I interacted with Gemma
I interacted with Gemma, an absolute professional. Caring,a listener, helpful, all personal traits. Best experience, ever.
June 12, 2026
Unprompted review
Reply from Power NI
Hi Mike,
Thanks for getting in touch to leave a review.
We're so glad to hear you had such a positive experience! Your kind words mean a lot to us. Thank you for sharing your feedback.
Please get in touch again if you should need anything else.
Thanks,
Power NI Team
I needed to get copies of old bills for…
I needed to get copies of old bills for a closed account in a hurry. My initial enquiry through the PowerNI Messenger channel was disappointing as there was no response for over 2 hours. People expect chat channels to be instant. However, when I emailed them I got a prompt auto-response and follow up emails and they got me sorted very quickly. Great customer service.
June 9, 2026
Unprompted review
Reply from Power NI
Hi Mark,
Thanks for getting in touch and leaving a positive review.
We appreciate your feedback and are glad we could quickly resolve your request for old bills via email.
We acknowledge your experience with our Messenger service and apologise for the delay in response to your query.
Please get back in touch if you need anything more.
Thanks,
Power N Team
We have been with Power Ni for 45 years…
We have been with Power Ni for 45 years and we have received 5 star service from them every time.
June 11, 2026
Unprompted review
Reply from Power NI
Hi Margaret,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
Excellent service
Excellent service, pricing and easy to actually speak to customer service to have my query quickly resolved.
June 9, 2026
Unprompted review
Reply from Power NI
Hi Gavin
Thanks for taking the time to write a positive review of your recent experience of Power NI.
We are delighted to hear that everything went smoothly and you were happy with the customer service provided. This means a lot to us.
Thanks,
Power NI Team
I was very lucky to get two…
I was very lucky to get two knowledgable girls when calling last week. When I needed my tariff changed I rang up and got Rebecca on the phone, brilliant service and went out of her way to help me out. Thank you and appreciate your help.
June 4, 2026
Unprompted review
Reply from Power NI
Hi Kyle,
Thank you for taking the time to write such a positive 5 star review of your recent experience with Power NI.
We are delighted to hear that you were happy with the customer service provided. This means a lot to us. We will make sure to pass on the lovely feedback to our colleagues involved in assisting you.
Thanks,
Power NI Team
Efficient customer service experience
Very satisfied with the customer service. They were professional and took time to listen giving advice clearly in order to resolve the issue.
June 1, 2026
Unprompted review
Reply from Power NI
Hi Hilary,
Thank you for taking the time to leave us such a positive 5 star review,
We are so delighted to hear that you were happy with the customer service provided.
It means a lot to us and we will be sure to pass on your lovely comments to our colleagues that assisted you,
Thanks,
Power NI Team.
Amazing people awalys ready help…
Amazing people awalys ready help customers there my favourite electric company iv been with them years now
January 2, 2026
Reply from Power NI
Hi Deborah,
Thank you for leaving us a five star review,
We are delighted to hear that you are so happy with our service,
And a loyal customer for some time now, If you need anything further,
Please do not hesitate to get back in touch,
Thanks,
Power NI Team.
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