I use hotel.de / hotel.info very often. Is probably my main reservation website. I always find lower prices, and I never had problems with reservations. Is possible to filter by their special offer.... See more
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Today it was my first experience with this site and honestly it was great! Was afraid at the beginning because their rate was so cheap comparing to other sites but everything was superb! I didn’t try... See more
Since the time I used to work in the tourist field (I am retired), I have admired HRS for its seriousness and professionality. It is now a pleasure to use the HRS services as a customer. The Registrat... See more
At first glance booking with this company gave great prices. I now understand why. The customer service is terrible when you require a refund. Room was double booked with hotel having zero references... See more
Company details
Written by the company
Die HOTEL DE GmbH ist eines der größten Online-Buchungsportale in Deutschland und wurde 2011 vom Marktführer HRS Group übernommen. Über www.hotel.de (im deutschsprachigen Raum) und www.hotel.info (im Ausland) können Kunden Hotels in 190 Ländern buchen. Geschäfts- und Privatkunden buchen über HOTEL DE und HOTEL INFO weltweit schnell und kostenfrei Hotels aller Kategorien zu tagesaktuellen Vorzugspreisen. Dabei profitieren Buchungskunden von erheblichen Preisvorteilen und täglich ausgeschriebenen Sonderkonditionen bei teilnehmenden Hotels. Die Buchung erfolgt mobil über die kostenfreien Apps, online über die Internetseite www.hotel.de bzw. www.hotel.info oder alternativ telefonisch über das unternehmenseigene mehrsprachige 24 Stunden-Service Center. Insbesondere die Möglichkeit, Hotelzimmer über die kostenfreien HOTEL DE Apps mobil via Smartphone oder Tablet zu buchen, findet bei Kunden immer mehr Anklang. Der HOTEL DE Firmenrabatt gewährleistet Geschäftsreisenden den garantiert günstigsten Preis. Kleine und mittelständische Unternehmen profitieren so bei ihrer Hotelbuchung von Ersparnissen bis zu 30 % auf die tagesaktuellen Hotelraten. Serviceangebote dieser Art sowohl für Privat- als auch für Businesskunden unterstreichen den hohen Service- und Qualitätsanspruch von HOTEL DE.
Written by the company
- HOTEL DE Deals
- Mit den HOTEL DE DEALS ausgewählte Top-Hotels 50% günstiger buchen!
Contact info
Breslauer Platz 4, 50668, Köln, Germany
- +49 221 2077 6033
- info@hotel.de
- www.hotel.de
4.3
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
This website is a total scam
This website is a total scam, they happily leave there books open for people to book rooms at a hotel even when the hotel is fully booked, they even verify your booking and when I turnt up at the hotel they told me they overbooked and this website had done it to numerous people in talking 40 people plus had been turnt away, please avoid booking hotels through this site, no one answer the phones and no responds to emails !!!!
May 24, 2026
Unprompted review
Be aware, resevation made on hotel.de did not go through.
The reservation made via hotel.de did not go through. The hotel did not have my reservation upon arrival, so I had to book a new hotel.
May 5, 2026
Unprompted review
They stole my money
This website essentially stole my money. I went to hotel.de to book a hotel in Interlaken, Switzerland for the following night. However, the email confirmation showed the booking in Lauderbach, Switzerland. This was strange so I verified that I booked in the right place. I certainly made no mistake. I called the company multiple times and they said they’d review the transaction. It’s been several months and they haven’t made any progress.
I’d be careful about booking with them due to the possibility that they simply get the booking location wrong for some hotels. My only experience with them has been negative.
August 22, 2025
Unprompted review
Easy and direct
January 5, 2026
Best way to pay business traveler!
Excellent service.Convienient. Easy to use! My employees love the selections of hotels and the prices. Best way to pay business traveler!
December 22, 2025
When I came to the hotel and show them…
When I came to the hotel and show them my hotel de booking information that sad that it not works in this hotel and room number which I booked isn’t available. Think how it was before we come
August 16, 2025
great deal
Thanks to Hotel De, I was able to book a good-quality hotel in central Turin at a very good price, without having to make any advance payment. Well done!
August 15, 2025
In Overall a good experience.
August 5, 2025
Was not so comfortable to book
July 23, 2025
Brilliant service
As always hotel.de found me a value for money competitively priced room at very short notice.
July 23, 2025
Good to knows this hotel
Is nice and good ,because nice price
For the rich and poor can stay
And enjoy.
July 14, 2025
No possibilty to communicate with you
I tried hardly to acces my account in Hotel.de. but wasn't possible. I sent my email, i push the buton " forgot the password" . The site anounced my that it sent a mail for reseting the password, but it never arrived. Not after 24 hours!
And by the way: nothing in spam too!
If you realy want to do something, and this not only a courtesy mail(nobody will answer!), I'm waiting for your solution.
Thank you.
Doctor Constantin S.
June 22, 2025
Great site- will use again
May 5, 2025
the site is clear
the site is clear, easy to use, brings all the information a traveler would need
thank you
April 26, 2025
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