The process was easy, the prices is wI highly recommend Trip.com! The app is incredibly user-friendly, making the booking process fast and stress-free. I’ve found their discounts to be consistently... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great selection of hotels and flights. Easy terms and conditions with last minute cancellation without penalty. Many of the flights that you can book on Trip.com allows you to purchase a small insuran... See more
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"Trip.com is incredibly user-friendly and easy to navigate. Booking multiple flights to different cities in a single journey is completely seamless and convenient. I also love their tiering system—e... See more
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Clear, simple and speedy processes and communications from initial search, purchase and issue of tickets. One stop shop for flights, trains, hotels and e-sims, especially good for Asia and prices are... See more
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Company details
About Trip.com
Written by the company
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com are committed to making sure our users
Our service-guarantee means that we’ve always got your back
There are multiple service channels for you to reach us easily
Get rewards when you book, and save on future trips
Trip.com
Written by the company
- Worldwide Coverage
- More than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.
- Trusted Online Travel Leader
- 30 million authentic reviews
- Travel Worry Free
- One-stop multilingual service & effortless booking management
Contact info
Singapore
- trip.com
4.4
Excellent
192K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Very user friendly
July 21, 2026
Reply from Trip.com
Hi Catrine Tan,
Thank you for sharing your feedback with us. We are delighted to hear that our APP/Website brings convenience to our customers, and we are committed to maintaining this level of service while constantly striving to offer even more competitive deals and offers for our valued customers.
Your continued support is greatly appreciated, and we eagerly anticipate serving you on your future journeys with us. Once again, thank you for choosing us as your preferred option.
Best regards,
Ella
Trip.com
Outstanding Customer Service from Hannah (Very Recommended)
I had a great experience with Trip.com customer support, especially with Hannah to help me solve the case for order number 1367842355154979. She was very professional, patient, and kind throughout the entire process. She carefully listened to my concern, kept me updated, and successfully arranged a compensation request for my issue.
What impressed me the most was her prompt communication and willingness to help until everything was resolved. She made the whole experience much less stressful and showed genuine care for customer satisfaction.
Thank you, Hannah, for your outstanding support and excellent service. I truly appreciate all your help, and I highly recommend Trip.com customer service because of dedicated representatives like you.
July 23, 2026
Unprompted review
Reply from Trip.com
Hi hery ardiansyah,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Best regards,
Kaitlyn
Trip.com
easy to book
July 23, 2026
Reply from Trip.com
Hi Angga Cipta Praditama,
We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day.
Best regards,
Ariana
Trip.com
Severe breach of Customer Service Guarantee and corporate bad faith (Case ID: 10020853949)
I initially chose Trip.com believing it was a reputable international platform, but it has proven to be completely unreliable. The platform unilaterally canceled my paid booking right before my flight. Following this, the support team repeatedly failed to respect its own Customer Service Guarantee, showing total bad faith and broken promises at every step. In my understanding, intentionally withholding these approved funds constitutes an unlawful retention and usage of customer money! This platform leaves customers completely unprotected and vulnerable. After extensive negotiations, their team officially authorized and guaranteed 100% compensation for the price difference for booking the new hotel. However, Trip.com is now refusing to honor their previously issued guarantees regarding the payment of the difference and has been conducting an ongoing investigation for a week just to process the compensation return. This means that at every single step, they are actively attempting not to fulfill their corporate obligations.
Today, support agent Austin.88 formally acknowledged the extreme delays and requested a final 2-hour window in the live chat to provide the corporate outcome. Trip.com has officially FAILED this deadline too! This is the 6th consecutive timeline breached. The company is deliberately keeping my money for over a week, showing complete lack of protection for customers and absolute bad faith. I demand the immediate return of the compensation amount for the booking price difference of 142,708.11 RUB, which was caused entirely by your fault! Fix this now!
July 23, 2026
Unprompted review
Reply from Trip.com
Dear Viktoria Sayfudinova,
Thank you for bringing this to our attention. We apologize for the negative experience you had with us. Kindly know that we will double-check the situation and contact you directly. We take customer service very seriously and we will take the necessary steps to ensure we improve our customer service skills. Thank you for your feedback and we hope you continue to have a pleasant experience with us.
Best regards,
Skylar
Trip.com
Good service
July 23, 2026
Reply from Trip.com
Hi SHIHAVUDEEN THACHAMPATTA,
Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with us. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve.
Thanks again for your feedback, have a wonderful day.
Best regards,
Skylar
Trip.com
Overall, I had a good experience
Overall, I had a good experience. The booking process was quick and easy, the prices were competitive, everything went smoothly from start to finish.
July 23, 2026
Unprompted review
Reply from Trip.com
Hi Ethan Walker,
Thank you so much for your positive feedback. I am happy to know your compliment about our service. Our day is delighted by your encouraging words. Please keep using our app to find more deals that meet your needs well. I am hoping to see you on your next journey with us soon.
Best regards,
Ella
Trip.com
Trip.com Hassle-free Travel
Trip.com is very easy to use and have very quick customer service
July 11, 2026
Reply from Trip.com
Hi AGULTO DENVER,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Ellie
Trip.com
Trip.com is not giving full refund on…
Trip.com is not giving full refund on airline ticket
July 17, 2026
Reply from Trip.com
Dear Tran,
Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern.
Best regards,
Emilia
Trip.com
good service at all
July 23, 2026
Reply from Trip.com
Hi MONOWER HOSSAIN,
Thank you for leaving us this kind review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Ella
Trip.com
Reply from Trip.com
Hi Soheila,
We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day.
Best regards,
Layla
Trip.com
It was very easy to book a flight on…
It was very easy to book a flight on cheaper price. I tried it first time ever and found it great.
July 11, 2026
Reply from Trip.com
Hi Rizwan,
We highly value your feedback and want to express our gratitude for the time and effort you put into writing a review for us.
Rest assured, we are committed to consistently delivering captivating deals that offer great value to all our customers. We encourage you to continue using our app/website, as there may be a deal that perfectly matches your preferences and requirements.
Once again, thank you for choosing us and hope you have a fantastic day.
Best regards,
Kylie
Trip.com
The hotels recommendation are very few.
July 23, 2026
Reply from Trip.com
Hi SOMPORN SIRITHANAKORN,
Thank you so much for your feedback. We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app, and you might find a deal that suits your needs.
Again, thank you, and have a great day.
Best regards,
Ella
Trip.com
Reply from Trip.com
Hi Reinaldo Correa,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Best regards,
Madeline
Trip.com
Reply from Trip.com
Hi EDNA GANOTISI BABU,
Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment.
Best regards,
Madeline
Trip.com
Reply from Trip.com
Dear ANNELIESE GAPARA,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Layla
Trip.com
Recomends Trip. Com 👍
Ive always used Trip. Com for all my bookings (flights/hotels) for a long time.
Easy to use reliable 👍 and had recommended it.
July 4, 2026
Reply from Trip.com
Hi Myra SANCHEZ,
Thank you for providing us with your valuable feedback. We sincerely appreciate the time and effort you took to write a review for us. At Trip.com, our dedication lies in presenting our customers with the most exceptional deals and offers available in the market.
Rest assured, we will persistently strive to enhance our services and provide even more competitive deals to serve our customers better. We hope that you will continue using our app or website to explore and discover deals that perfectly align with your needs. Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Kylie
Trip.com
Trip.com is easy to use and also they…
Trip.com is easy to use and also they keep you updated will all the changes.
July 23, 2026
Reply from Trip.com
Hi Priya Upadhyay,
We appreciate your kind feedback. It brings us joy to hear that you are pleased with our service. At Trip.com, we are committed to ensuring the best possible customer service experience, and your feedback is truly valuable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you again for choosing us.
Best regards,
Ella
Trip.com
Reply from Trip.com
Hi SHEHAB KHALED MOHAMMED HUSSEIN,
We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us.
Once again, thank you for sharing your lovely review. We hope you have a fantastic day.
Best regards,
Elizabeth
Trip.com
It went well during my booking time…
July 23, 2026
Reply from Trip.com
Hi liezl saquing,
Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment.
Best regards,
Emilia
Trip.com
Great Application
June 6, 2026
Reply from Trip.com
Hi PATTRAWAN YANGKUL,
Thank you for providing us with your feedback. We are thrilled to learn that you value the convenience that our APP/Website brings to our customers. Our dedication lies in maintaining this level of service and delivering even more competitive deals and offers for our valued customers.
We truly appreciate your ongoing support and eagerly look forward to serving you on your next journey with us. Once again, thank you for choosing us as your preferred option.
Best regards,
Elizabeth
Trip.com
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