HRS - The Hotel Portal Reviews 

Booked a room in Cambridgeshire via the HRS website and had an emailed confirmation. On arrival at the hotel, I was told that there was no record of the booking on the hotel’s system. Fortunately, another guest failed to show up, so we could be accommodated. 2 emails to HRS have been ignored. It seems to mirror the experience of other reviewers. Not good enough. My advice is to avoid at all costs and use a different supplier.

I can’t even begin to describe how poor my HRS Australasia experience has been. Trying to organise a simple airbnb booking as part of an insurance claim requires almost hourly follow-ups every day. Each time it’s someone new, they promise to follow up and never do. Unless you feel like micromanaging, you should avoid HRS.

Loan officer Rob Sinanan send homophobic slurs to people on social media.

Booked room, no room when we got the hotel. Waited nearly 1 month for a response to be be told it wasn’t their fault. Really awful customer service and absolutely no responsibility taken for the situation. I am confident that with their inability to book a simple hotel room, deal with a simple compliant in a timely manner and a 1.3 trust pilot score will mean this brand will disappear soon. As it should

NEVER, EVER use this comapny. In what seems to be a consistent occurance for many people, I made a booking with this company and received a reseveration by email. Upon arriving at the hotel I was told there was no reservation for me and the hotel was full. Having to then book in to another hotel for a ridiculous amount of money I attempted to contact HRS. I received no response, and after following up twice more I have still not heard back. They are scammers!!!

SHOCKING l!!! DO NOT USE THEM.
THEM. I have booked hotel for my family and received confirmation email. When we arrived to check in there was no reservation booked in. Hotel was full and there was other people in the same situation!! My small kids was crying as we had no where to stay overnight . Send them email week ago and requested explanation apology and compensation! I have NO reply. Can’t believe business like this can operate this days.

They confirmed a room that was never available.

We booked a hotel in Gorleston-on-sea, we received a booking confirmation and then drove out to it, 2 and half hours away from home. We arrived at 10.30pm and went to check in, and there was no room and the hotel was fully booked. There was nowhere else to stay for the same budget and we had to drive all the way back home.

What is even more annoying is that despite contacting them more than 36hours ago, they still haven't responded and put right their error. Thankfully we had drove out to our hotel, what would they have done if it had cost me an expensive flight?? Probably nothing based on what I have experienced.

I'll avoid at all costs in the future.

Arrived at the hotel booked through HRS to find there was no booking in the hotel system despite receiving a confirmation email. The hotel was full. The hotel said there had been several people arrive during the day who had also booked through HRS without a room being reserved and gave us a phone number to call there was no answer or response from HRS. Neighbouring hotels were also fully booked and we were left without a hotel for the night.
Do not use HRS

I won't use HRS ever again. Their slogan is "Business travel made easy", but HRS doesn't even check what hotels they have in their listings. For a 3-night work trip, I booked a B&B, that 1) absolutely was NOT meant for business travel, and 2) even had NO idea that they were listed on HRS.

The B&B told me that they've listed their B&B through Expedia, and didn't know where Expedia had then listed them, and that is totally fine – the problem is that HRS promotes itself as a 'business travel' portal, when, as said, they clearly don't even do a basic verification for their hotels (a phone call or email to the B&B would've been enough).

I'm a freelancer working in media production; I'll make sure I'll warn all my networks about this experience, especially as the company doesn't even bother to reply to negative feedback, i.e. they clearly have no intention to fix any problems.

I booked a hotel through the website. The day After i received an email where my booking was cancelled and i hard tò contact them. Rather than finding an alternative solution equal to what I booked, they found something of inferior value. Very unorofessional and not at all projected towards customer service....go back to business school and learn what service efficiency Is.

Extremely disappointing and frustrating experience with HRS customer service. I had to explain my situation from scratch every time I called, as the representatives were uninformed and there was a complete lack of continuity between interactions.

What made matters worse is that the hotel had already confirmed the cancellation in writing hours earlier, yet HRS was still unable to locate or acknowledge that email. I ended up spending half a day trying to resolve what should have been a simple 2-minute cancellation.

This kind of internal disconnect and time-wasting is unacceptable for a service that is supposed to simplify bookings.

For 3 days ive had to find emergancy tempory accomidation aa my insurance company require me to.
For 3 days the lack of assistance from these guys.
Im sure by the time they help i will be dead

From a hotelier’s perspective, it is a nightmare to work with. The virtual credit cards fail about half of the time, the helpdesk is uninformed and unable to provide proper support, and emails are answered late, barely answered, or completely off-topic. In the end, it is the guests who suffer as a result.

Under no circumstances use this so called booking site. They use ur card details on other sites fraudulent without concent!!! Bunch of bastards

I booked a room about a month in advance and expected the reservation to be honoured.

A few days before my stay, the hotel contacted me to say they could not “uphold my reservation.” Instead, they said they would move me to another hotel that appeared to be worth roughly 25% of the value of my original booking - without any reduction in price.

They also attempted to call me at 11:30 PM, which I understandably did not answer. Shortly afterward, they sent an email saying they “tried to reach me but couldn’t,” which felt unreasonable given the late hour of the call.

Customer service was extremely frustrating. Representatives repeatedly gave the same scripted response and did not offer any meaningful solution or accommodation for the downgrade.

The experience felt very unprofessional: cancelling a confirmed booking at the last minute, offering a significantly worse alternative at the same price, and providing poor customer support throughout the process. I would not rely on this hotel to honour reservations.

Booked a room using HRS, then got concerned after reading so many negative reviews on here. My concerns were unfounded.

I contacted the hotel directly to confirm the booking and - apart from them not having my email address - everything was as expected. The stay went perfectly. A pretty much seamless process and a much better price than other sites.

Scam!
Do not book using this company. Check VRBO bookings as there are some properties on there through HRS. We booked and they wanted direct bank transfer. We cannot get hold of the owners so we have nowhere to stay!

Do not use!! Looks cheap but you will end up paying more, stick to the usual booking websites that will give you a guarantee if something happens. We booked a hotel with HRS, a code was needed to access and we never received it, we ended up sleeping in the car. We called customer service and didn’t help at all. A waste of money and time, ruined our trip.

Reading the reviews I was nervous, but all was good with my booking. Central hotel in Wroclaw at a very good price, pay on arrival.

A very audacious software directly stole my personal information to make reservations. But I never placed an order on this software at all. It's truly outrageous. The current criminals...