Aviva Reviews 

66,986
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 14,196 reviews, reviewers overwhelmingly had a great experience with this company. People regularly praise the straightforward pricing and the ease of managing policies online, noting that the platform is exceptionally well-organized and simple to use for everyday purchases. Consumers appreciate how quickly they can secure comprehensive coverage without unnecessary delays or complicated steps during the buying process. However, some customers also noted that reaching human support can sometimes be quite challenging and frustrating. Reviewers mentioned that the online chatbot often fails to provide useful assistance, leading to prolonged waiting times and difficulties when trying to resolve specific policy questions or make account updates.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that renewal amounts are competitive and often cheaper... See more

User experience

Customers had positive experiences with user experience, highlighting the slick, seamless website and... See more

Website

Reviewers mention positive feedback about website, highlighting that the platform is easy to navigate,... See more

Service

Consumers find service to be ambiguous, with reviewers praising the easy setup, good quotes, and... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers describe frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We got the best quote for our needs from Aviva. First time we tu to get the policy there were some issues with verification and took quite a bit of persistence to be able to speak with someone but on... See more

Rated 4 out of 5 stars

Fairly straightforward experience to buy car insurance, website well laid out and easy to navigate Downloaded the app after it which also seems easy to use

Rated 4 out of 5 stars

I used compare the market as usual Found the site easy to use, decided on my policy ,and went to make my telephone call to the company as I’m not very tech savvy or confident . Eventually I found th... See more

Rated 5 out of 5 stars

It was easy to re-new policy; and I was pleasantly suprised to see, once I had checked and updated a couple of small Detail changes, that my Renewal amount was actually less than the original quote.... See more


Company details

  1. Insurance Agency

Written by the company

Aviva insurance, savings, investments and pensions. Get an online insurance quote now, from the official Aviva website


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

67K reviews

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4.3

All reviews

(66,986)

13,543 reviews in the last 12 months

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